Sent: 10/11/2020 4:40:04 PM
Subject: Item not received case SR 1-282483957736 SR# 1-282483957736
In this case - I proved to ebay that MGreen3481 had received the coin and was very happy with it, with his positive feed back and with the emails that he had sent me.
I brought it to ebay's attention that MGreen had the positive feedback changed to a negative, - in order to get the refund, and he wrecked my 100% efficiency. I had this reversed, but the positive feedback was gone!
I brought it to your attention that MGreen was boasting in his emails, that even though he received the coin, he was going to get a refund also.
I told him: "good luck with that"
I was ASSURED by the callback centre that he could NOT get a refund, because of his known activity, and my reporting of what he was doing to buyers.
Somehow MGreen was awarded his refund, after all of the hours I spent with this case.
It seems to me, - ebay SOULD NOT make me refund the known thief, when HE ADMITS THAT HE GOT THE COIN, even though it was sent without tracking.
After the refund was granted, he sent me an email:
"Thanks for the FREE COINS loser.
I have no idea why ONE THIEF is more important than 40-50 of your best sellers on ebay.
I GIVE UP!
Your case for 5247669712 SR# 1-283950828515
Thanks for contacting eBay .We appreciate you in exerting your time and effort in bringing this matter to our attention. Please allow me to assist you. I've received your concern regarding the case 5247669712 ( 254715384890
) that you sold
I know that you shipped the item in good faith and when a buyer claim they did not receive an item, sellers are protected if they can provide proof of delivery. The tracking number is important for us to determine whether the item was shipped and delivered to the buyer's address registered on eBay. The case has been closed because there was no proof of delivery at the time therefore, we decided to retain the original case decision and appeal was denied.
I have thoroughly reviewed your communications and agreement with the buyer on the messages .I see that the buyer is willing to pay you back since item was delivered . Please send a paypal invoice to buyer's Paypal email to help them pay for the order . I really appreciate that you did your best to accommodate and help the member.
I have removed the defect associated with this transaction.To help you in your future transactions, here is a link which will give you information on how to handle varying shipping problems: http://pages.ebay.com/help/pay/ship...roblems.html
I'm grateful for your commitment to working through this. I trust the information provided has explained the reason for our decision. I wish you the best on your future transactions and thank you for doing business in eBay. Keep safe and have a great day.
eBay Resolution Specialist
It's a real good time to renew your complaints to ebay, THE TIDE HAS TURNED!
I'll let you know - if he does reimburse me.