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 Replies: 13 / Views: 477 |
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Pillar of the Community
United States
7304 Posts |
Sold a small item, and a week past the delivery date the buyer contacted me. It's in the USPS system somewhere, but tracking hasn't updated in a week. I asked the buyer to please be patient. Does ebay reimburse the buyer for USPS screw ups. I have some homework to do on this, but just figured I'd post it here in the mean time.
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 Newly listed items on eBay by edweather. View all edweather's items on eBay.
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Bedrock of the Community
United States
53738 Posts |
Did you send it without insurance?
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Pillar of the Community
Canada
3278 Posts |
seller is responsible for getting item, to the buyer.. Hopefully buyer will wait, if they open a case for non receipt, ebay will refund them, with your money.. Best of luck.
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Pillar of the Community
United States
5763 Posts |
Have hope! Packages have a way of getting stuck in the bottom of a mail sack or wedged on a conveyor belt. They usually show back up.
You, as the Seller, are ultimately responsible for seeing your Buyer receives their package. Insurance helps but the USPS hoop jumping requirements can be tough to navigate..... especially the inevitable appeals process.
If the post office messes up, it is still your baby to deal with.
There have been instances in the past where eBay has made "courtesy refunds" (out of their own pocket) when they determined that the Seller was not at fault. I haven't heard of that happening in a few years though.
Hope this works out for you and your Buyer. Good luck!
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Pillar of the Community
United States
8099 Posts |
I once had a package get lost for a month before they delivered it, $600 coin.
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Pillar of the Community
United States
9547 Posts |
In most cases the seller will need to reimburse the buyer. eBay may well cover your expenses as well but you must first take care of your buyer. Then contact eBay with your information and they will likely cover your costs.
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Pillar of the Community
United States
1132 Posts |
eBay needs to stop "estimating" a delivery date. They are NEVER right. Right now, USPS is all over the place with getting a package delivered. Hopefully you can talk the buyer into holding off for a few more days to see if it pops up on tracking. If it still doesn't, you might as well refund the buyer and chalk it up as a loss. I've had several over the years do this and sometimes the buyer, when they eventually get it, will message me to send the payment back. Its a 50/50 shot on that. Just sweet talk the buyer for now because if the package doesn't get there, they will be refunded. There is always refunds to buyer if they want it. Doesn't matter how you list the item. Like Grape said, I had coins lost in transit for a month and sometimes longer before they get delivered. Some "missent" lately to the wrong city 2-3 times before getting to the right one. Had a buyer that bought a coin, a week later bought another one. Took 3 days for the 2nd one to get delivered while the first one never updated for a month, then was delivered. I refunded the seller, he tried to pay me back and I told him just keep it. Hes bought several times since. So up to you how you handle it but they will get their money back if they want it. Edited by Kloccwork419
12/02/2020 09:01 am
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Pillar of the Community
United States
974 Posts |
Quote:
eBay needs to stop "estimating" a delivery date. Agree. I've had 2 buyers whining that I "promised" the package would be there by a certain date
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Pillar of the Community
United States
2691 Posts |
Agreed on promised delivery dates.
I have had three packages, one I sent and two sent to me, which simply disappeared from USPS tracking, with no updates, for seven or eight days.
They all did end up being delivered, but tracking and estimate/promised delivery dates are an issue right now.
Paul Bulgerin
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Pillar of the Community
United States
2119 Posts |
I've wondered what that "promised delivery date" means. If the "promised" date is missed, what then?
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Pillar of the Community
United States
1905 Posts |
USPS service is really, really bad. We have over 70 packages that have been stuck at the Springfield, MA sort facility for at least a week, a few of them going on 3 weeks. Never seen anything like this.
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Pillar of the Community
United States
974 Posts |
I've never seen usps mail as behind as it is right now
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Pillar of the Community
United States
2175 Posts |
Due to high volume USPS has always had issues between the end of November & the 1st of the year. Once I realized that I stopped shipping by the 14th of December to avoid late shipments. I didn't need the stress & could stand to spend time with family anyway. This year I stopped buying/selling on the 9th....& 3/4 of things I've shipped or bought have been late. Half of those have been missing more than a week beyond normal shipping time. I refunded someone yesterday for an item I shipped on November 26th. I blame it on the holidays, workers out with covid, & the cost cutting measures that have recently been implemented.
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Pillar of the Community
United States
2941 Posts |
Out USPS issues occurred earlier in the year. I mean everything is late but at most 2/3 days unlike the week+ from March to April and July to August. In August we got mail once a week only for 5 weeks.
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Replies: 13 / Views: 477 |
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Posted 12/01/2020 7:37 pm
