I should mention, I had to get a little forceful with them this time. The first time the coins came back it looked like maybe only one had been conserved. I emailed customer service, who got in contact with the grader. They claimed more had been conserved. But nowhere on their paperwork did it say which ones. That's info they have always included in the past.
The person I emailed said, since many collectors like toning, they only conserve the ones I specifically indicate. Also not the way it has been in the past. In fact I have been told just the opposite. If I check the Conserve box, and pay the $39, then I should indicate in the notes any that I DON'T want conserved.
It was close to 5 on a Friday. I knew if I didn't get better resolution to my issue I would stew about it all weekend. So I called in. Talked to Paul in customer service. He understood my point. Agreed that if I checked Conserve, they all should be, unless I say otherwise. He said send the whole batch back. And include 5 additional coins that they would grade for free.
When they arrived the second time, it was like Christmas in Feb. All slightly or vastly improved. Results like I had gotten from the 2 or 3 other batches I had sent for conservation over the years. The Churchill medal had been graded an MS 67. They didn't even realize it was a proof. Info on the medal is hard to come by. I researched it a lot before I sent it in and couldn't find much. Removing the ugly toning and gunk may have revealed a few more flaws. Or maybe they just grade proofs with a little more scrutiny. So I lost a point, but gained a proof. Net win in my book.
Doesn't really matter since I never plan on selling that medal. But I now have something I enjoy looking at and showing off. Before when I looked at it I just thought, "Awww, too bad that wasn't stored properly over the years."