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When to escalate a dispute through Paypal
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snowman
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United States
1827 Posts
 Posted 11/30/2007  3:25 pm Show Profile Bookmark this topic Add snowman to your friends list Get a Link to this Message

About a month ago I won a coin on eBay and promptly paid via Paypal. After two weeks I had not received the coin so I emailed the seller. He did not respond so I sent another email a week after that. When he didn't respond to the second email I opened a dispute with Paypal. Now another week has passed and I still have not heard from the seller. It has been well over a month since I paid for the coin. Should I go ahead and escalate the dispute and let Paypal hash it out?

267 different coin issuing entities in my collection...and counting.
nohope587
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 Posted 11/30/2007  3:48 pm  Show Profile Check nohope587's eBay Listings Bookmark this reply Add nohope587 to your friends list Get a Link to this Reply
You have already waited longer than I would have. Two weeks with no response would have been more than enough for me.
Richard Barnes www.mycoins.us
(www.winsociety.org) WINS#366
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t360
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 Posted 11/30/2007  3:48 pm  Show Profile Bookmark this reply Add t360 to your friends list Get a Link to this Reply
The seller has taken your money and gone dark on you. It has been more than thirty days, so escalate now! I recently had to work through a paypal dispute for non-delivery of an expensive coin. I escalated the dispute after 30 days, and everything worked out well. I would advise you to be polite but firm in asking for an immediate refund for non-delivery. You can read about my experience in this thread. Good luck!
_t360__________________
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How Far Back Can We Go?... 1538 Antoine of Lorraine
Jim1953
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2600 Posts
 Posted 11/30/2007  4:06 pm  Show Profile Bookmark this reply Add Jim1953 to your friends list Get a Link to this Reply
This seems to be one more example of problems caused by the feedback system. For fear of getting bad feedback we wait way to long to push a bad seller. Push and push now.
Jim
snowman
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 Posted 11/30/2007  4:31 pm  Show Profile Bookmark this reply Add snowman to your friends list Get a Link to this Reply
Jim1953 - I'm not concerned with feedback, I don't sell on eBay and already have a few retaliatory hits against my good name. I just want to be fair.
267 different coin issuing entities in my collection...and counting.
chrsb
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United States
936 Posts
 Posted 11/30/2007  5:01 pm  Show Profile Bookmark this reply Add chrsb to your friends list Get a Link to this Reply
I would escalate and do not buy into some sob story about how you are freezing his eBay account and he can not sell on eBay, do not lift the dispute until you have the coin or are refunded, I learned my lesson and am out $80.
halfabustisbetter
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 Posted 11/30/2007  5:09 pm  Show Profile Bookmark this reply Add halfabustisbetter to your friends list Get a Link to this Reply
Last week would be a good time to escalate.
snowman
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United States
1827 Posts
 Posted 12/27/2007  8:15 pm  Show Profile Bookmark this reply Add snowman to your friends list Get a Link to this Reply
Just as a follow-up:

I filed a dispute with Paypal. After 7 days the seller didn't answer and my money was refunded. Obviously I left negative feedback. It is now over 2 weeks since the refund and the seller just left me positive feedback today. Go figure.
267 different coin issuing entities in my collection...and counting.
Edited by snowman
12/27/2007 8:16 pm
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