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Whats Up With My Unfriendly Coin Dealer?

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First Page  Showing last 15 replies.
Author Previous TopicReplies: 27 / Views: 3,355Next Topic Page 2 of 2
Bedrock of the Community
United States
20753 Posts
 Posted 07/17/2012  09:26 am  Show Profile   Bookmark this reply Add just carl to your friends list
Coin collecting has grown substantially lately and that draws all kinds of people buying and selling. Some good and some bad. It takes all kinds.
At a flea market there used to be a dealer that when you asked about a coin, he would harshly say do you want to buy it or just look at it? If you asked if he could move a light a bit to see coins better, he would say no, it's good enough now. I've seen this same guy at coin shows and his attitude is the same. Even other dealers have told him his attitude should be improved but he just doesn't care.
At one large coin and hobby type store I know of they hire people that know possibly nothing about coins. If you ask about a coin, they usually say, no idea. You'ld have to look it up. While taking to one of them, she suddenly said OH, it's lunch time and walked away right in the middle of a conversation.
At another coin store, not sure if an owner or hired person, as I walked in said to me, the cheaper coins are over there, pointing to a case. I simply said, sorry, I was looking for Gold Coins and left.
Guess I'm ranting too. Might be due to not finding a decent coin dealer store myself.
Valued Member
Australia
218 Posts
 Posted 07/17/2012  09:41 am  Show Profile   Bookmark this reply Add banknotelover to your friends list
There's a coin shop close to where I live and it's run by older guys. Me being a younger guy seems to peeve them off I think. Everytime I want to look at something, they look at you like you cant afford it. Whats worse it when you politely request to look at something, they wont let you handle any note or coin. I'm thinking, how to heck can I buy anything from you guys. lol. anyway, it's their loss. Some people just lose business without even knowing it.
Pillar of the Community
United States
3486 Posts
 Posted 07/17/2012  10:05 am  Show Profile   Bookmark this reply Add matthewvincent to your friends list
"Coin collecting has grown substantially lately and that draws all kinds of people buying and selling. Some good and some bad. It takes all kinds."

True, just carl, but neither collectors nor dealers have to take IT!

In an outline for a seminar to be given at the NH Coin Expo this Sept. I had already included
the topic of how a person should approach a coin dealer. After reading this thread
I will renew my efforts to include the topic, "How to walk away from a rude dealer!"

If I do not get "good vibes" from a dealer I say "Thank you for your time"
and I walk away.

And rachums107, that non-talkative dealer might have just spent half an hour talking to a Bozo off of the street, only to have the clown walk out of the shop without either making a purchase or selling any coins.

Thus endeth my rant!




Pillar of the Community
United States
3486 Posts
 Posted 07/17/2012  10:12 am  Show Profile   Bookmark this reply Add matthewvincent to your friends list
Hey banknotelover,
Next time reach into your pocket, pull out your "coin/banknote" budget for the day
and put it on the counter, and say, POLITELY,
"Would you like to see the color of my money?"

Hey, I'm gonna take this advice myself!
Pillar of the Community
United Kingdom
2624 Posts
 Posted 07/17/2012  10:29 am  Show Profile   Bookmark this reply Add DavidUK to your friends list
People who are good with business are not always good with people, and this field doesn't always attract the most gregarious people anyway.

I have worked in retail and know that some people want to see everything and cost you a lot of time and spend hardly anything, or nothing. People like that a shopkeeper will not encourage much but on the otherside of the coin I have met shop assistants who act like they are giving you an interview to see whether you are worthy to be in their shop.

Bottomline is its bad for business and they are better to hire someone who is personable and friendly even if he doesn't know so much...if he needs some information he can always ask the expert or look it up but will probably make more sales than the guy who knows everything but comes across as unfriendly.
Bedrock of the Community
United States
36800 Posts
 Posted 07/17/2012  10:40 am  Show Profile   Bookmark this reply Add IndianGoldEagle to your friends list
I agree with GR58. I too have been on both sides of the counter and some people are just a pain to deal with when they enter the store. You get hardened dealing with their type over time and it gets harder to be more friendly with the rest. I've learned from those experiences and now when entering coin stores I am there to do business. I don't take up a lot of time with idle chat unless the dealer is open, out going, and wanting to talk. I am always courteous and never knock any of their coins when looking at them. Anything I don't like, I politely hand back and tell them I think I'll pass. Dealers can pick up on your attitude and will respond accordingly.
Bedrock of the Community
United States
19961 Posts
 Posted 07/17/2012  2:50 pm  Show Profile   Bookmark this reply Add BadThad to your friends list
I've never understood cranky dealers. Some of them act like you're bothering them. When I sense they have no personality and don't care about me, I walk. There's always a friendly guy somewhere else.
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Pillar of the Community
Australia
2830 Posts
 Posted 07/17/2012  9:38 pm  Show Profile   Bookmark this reply Add Peter THOMAS to your friends list
quote: "There's always a friendly guy somewhere else."
- when you meet him, please tell me where that place is ...

Valued Member
United States
198 Posts
 Posted 07/18/2012  2:51 pm  Show Profile   Bookmark this reply Add ragpicker to your friends list
The same is true at coin shows too.... and I have been on both sides of the table.
Valued Member
United States
397 Posts
 Posted 07/18/2012  3:46 pm  Show Profile   Bookmark this reply Add MadMortician to your friends list
@Ragpicker: You opened to can of worms about coin shows I thought I'd share:
Back in April when I just was just getting serious about coin collecting (Lesson one: Learning the different between "shiny" and "keeper") I noticed an ad online for a "coin show" at a hotel 5 minutes from my apartment, and I decided to check it out.

The bummer was it turned out to be more of a "Token" show, and the only coins there were way above my price range at the time. But I decided to stick around and check it out what was there. I will say most of the sellers there didn't own coin shops, they were private collectors, and were very pleasant to chat with.

Sadly no one had anything really that interested me (one lady was selling pet collar tags of all kinds...) except one guy had a small collection of Masonic Tokens, which grabbed my attention. I was looking through it, and I'm trying to strike up a conversation with the guy. He wasn't distracted by another customer (the show was kind of dead) because no one was looking at his stuff, and he was just sitting there staring off into space. Finally in the span of asking 3 or 4 questions, I found an Masonic Coin from a guy from my local Lodge:
http://www.victoriaregalia.com/prod...onicCoin.jpg gives you an idea of the point of the coin.

So I decided I wanted to purchase the token, I pulled the flip out, and as soon as I was going to tell him I was going to buy the token, he cut me off and said "Look Kid, either buy something or go away and stop bothering me."

I put the token back and left.

The whole point of the story: A few weeks later I decided to drive around on my day off and check out some local coin shops I had never been to. One of the ones I walk into has the same guy standing BEHIND the counter. We both make eye contact, we both recognize each other, and he says, "Yea,... no way I can get you to stick around and be a customer?" I said, "Nope!", and walked out. He knew he lost my business at the show.

And to the OP: I would agree that if you don't feel comfortable spending your money at that store because of the customer service, take your business elsewhere.
Edited by MadMortician
07/18/2012 3:46 pm
Pillar of the Community
United States
1391 Posts
 Posted 07/18/2012  4:03 pm  Show Profile   Bookmark this reply Add allranger to your friends list
Eh, went in to a store lask weekend and an older buxom blonde (who thought she was much younger (and attractive) than she really was) basically pointed a pink (real) pistol at me. Treated me like a theif for even going in. The entire store gave off the vibe that something illegal was going on there.

Her husband, the main manager, was talking to another customer about how we will go to a silver and gold standard after "they" take down the government so he better buy up now. The conversation went down from there...

She wouldn't let me look at any coins. After standing there for a minute or two she asked me if she could help. I said I was just looking for coins. She said they don't have any, they just sell gold and silver. Almost felt like coins was the code word for the new drug or something. There were literally tubs of coins in front of her. Dimes, halves, dollars, quarters. She wouldn't take anything from behind the case.

Strange. I couldn't be suprised if in the next year or two I see a report in the newspaper about that place being busted.
Edited by allranger
07/18/2012 4:04 pm
Pillar of the Community
United States
3345 Posts
 Posted 07/19/2012  4:24 pm  Show Profile   Bookmark this reply Add rachums107 to your friends list
Thanks guys for your replies.

Well this guy is just "one of those" I suppose, and he might warm up to me after awhile, I suppose, but I've been going there for like 4 years, like once every two months, and lately more often. Theres almost never anyone else in there. And he doesn't sell online, I asked him. But I suppose it doesn't really matter, theres nothing I can do about it. Hes not bad tempered, just quiet.

But a note to everyone reading this thread: to coin dealers and collectors alike: BE FRIENDLY when youre at a show, shop, etc. Itll pay off.
Valued Member
United States
161 Posts
 Posted 07/19/2012  4:32 pm  Show Profile   Bookmark this reply Add MrMorgan to your friends list
My dealer isn't too pleasant either. It kills me too because I try so hard to talk to him. I have been going in about once a week for the past two years and everytime I go in it's like he has never seen me before. I live in a tiny little town so it's not like he has so many customers that he doesn't remember me. A few months ago I dropped a bunch of money on an 1889-CC Morgan, I went in the next day to buy some buillion, and he didn't remember selling me the morgan?!? I gave up and now just go in, make my purchase and leave.
Bedrock of the Community
United States
20753 Posts
 Posted 07/19/2012  5:06 pm  Show Profile   Bookmark this reply Add just carl to your friends list
Every time this subject of a dealers attitude comes up it reminds me that sometimes, it works to our advantage. I've told this story before. At a coin show they were so busy, they had to open up a second room for all the dealers. Right by the door a dealer was just sitting at his table talking to what may have been a friend. On his table was a can of Buffalo nickels with a sign saying 3 for $1. I picked up a few and the first one was a 37D 3 legged one. I tried to ask the dealer if he knew what was in that can but he looked at me, grumped something like I just bought that mess and went back to talking to his friend. I picked up about 15 of those Nickels and again tried to tell him about what is in that can and again, he almost looked like he was going to really get mad. Turned back to his friend and one last time I said sorry to bother you but I have 15 of them so here is my $5. He grabbed it and just turned away and back to his friend.
Sure wish I had bought all of them. Every one was in at least EF-40 or better and all differnt dates and as I said, one was the 3 legged one.
Valued Member
United States
161 Posts
 Posted 07/19/2012  5:49 pm  Show Profile   Bookmark this reply Add MrMorgan to your friends list
Nice find Carl! You should have bought the entire can!! It seems that when a collector becomes a dealer, they can sometimes lose their passion for the hobby. If that is your passions, wouldn't you want to talk about it with everyone that comes to your table? I would..
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