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 Replies: 27 / Views: 4,220 |
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Pillar of the Community
Canada
1005 Posts |
Advice that is best kept to private messages must be really good.
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Pillar of the Community
Canada
1751 Posts |
@ bmoney I had a great laugh when I read your response. I just thought it might be to long for the forum. There are many traps when selling on ebay and can take a while to learn to avoid. I read the seller forums both here & US and have gained great wisdom. If there's interest, I don't mind sharing on the forum, but didn't want to bore people. Just when I think I've got it covered, a new situation will arise I never planned for.'its quite the learning curve. |
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Pillar of the Community
Canada
2124 Posts |
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Pillar of the Community
Canada
1751 Posts |
@ Arianzo, does your popcorn meaning your waiting for my tips. I will post some when I get spare time. Lately I have been busy with ebay related things. |
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Pillar of the Community
Canada
2124 Posts |
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Pillar of the Community
Canada
1751 Posts |
Ok here is a few starters. 1) there is no such thing as no returns on ebay. If you have a no return policy and someone files, an item not as described case; ebay will refund the payment from sellers account, without requiring the buyer to send the item back. So the buyer ends up with a Refund and Your Item. Once I read this on eBays seller forums I changed my return policy. Also it is against ebay policy to charge a restocking fee. ALWAYS have a detailed return policy stated. Use something like: buyer is responsible for return shipping with tracking. The tracking protects both party's. State buyer must notify seller within 3 days of intention to return and must ship within 7 days of receiving the item. Must be received in original packaging and condition as sent. NO refunds without returns. Never refund until you have received the item and inspected it. Make sure after a refund, you submit a cancel transaction to get ebay fees refunded. Make sure to advise your buyer you will be sending this request. It's amazing on the seller forums how many sellers don't follow these rules and end up with major problems. This will not cure all return issues, but will reduce them quite a bit. I hope you find this useful, it has helped me recently with 3 buyers remorse cases. We didn't even have to go through resolution, everything worked out amicably. Edited by pocket change 50
02/01/2014 6:12 pm
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Pillar of the Community
Canada
1751 Posts |
2) Listing Titles: with the new search system ebay implemented last year, many seller find their items are not coming up in searches like they used to under the old system. No one totally understands how the new system works!! One of the biggest thing is a proper title: 1). Always have the word country and coin somewhere in title. The idea is to have as many keyword search terms in the 80 characters allowed. Use quarter/25 cent/ dime/10 cent etc. silver proper name of coin: example: glow in the dark. People don't search for words like look/ wow / free ship/ unc/ use descriptive words if you have the room only! Here's an example of a good title: Canada 2012 war of 1812 quarter/25 cent coin Brock / Tecumseh queen Elizabeth II or Canada 2013 1 oz silver wildlife in motion 100 for 100 grizzly coin. These titles contain keywords people would use when they do a search for these particular coins. Apparently to get your items to appear higher on the search results: preference is giving to top sellers/ free shipping/ and those with recent sales/ of course there are other factors that no one has figured out yet. These are some of the known factors. I hope these tips are helpful! Let me know if I should add more tips. I read both .ca & . Com seller forums. Once I made these changes to my titles; I went from gross $50 in November to gross1,100 in jan. I'm not a big seller. I'm selling duplicates and coins I'm no longer interested in. I was too gungho when I first started. I bought anything and everything, I'm much more selective now. My sales fund my new coin purchases. Edited by pocket change 50
02/01/2014 6:25 pm
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Pillar of the Community
United States
4233 Posts |
pocket_change_50, thanks for the useful tips, although I might never be a seller on ebay, these things also help a buyer. Is it really correct that a seller can list a specific grade on ebay.ca for a grader NOT in the authorized list, and it still shows on ebay.com? Seems to defeat the purpose of the rule. And ICCS is not on the list? There are a lot of ICCS coins in the US. |
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Pillar of the Community
Canada
1751 Posts |
@ kbbpll as far as reading the seller forums you are very correct. Only the 3 top grading company's in the US are allowed to be listed with gr in the title on .com. Apparently it took ansc or whatever it's initials to pass eBays requirements to be able to be in the title. You cannot put a grade like Asyn does in the title on .com. They do not recognize Canadian grading companies, it has something to with having a computerized data base to look up the coins, as I understand it. However, to get around this, .ca doesn't have all these restrictions. So if you list on .ca, and put shipping rates in for the US, your ad with the grade in the title will show up on .com. To have listings show up on other sites without paying a fee, you need to specify the shipping charges for that country. Also for the shipping calculator to work properly, the listing must be made on .ca with the boxes of the countries shipped to ticked off. If people find this helpful, I will continue writing the tips! The other thing to be aware of ebay is constantly having problems with glitches!! |
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Pillar of the Community
Canada
2366 Posts |
A few more pointers :-) 1. Always use pictures of the actual item(s) you're selling. Don't use 'stock' pictures or artist's representations. A flatbed scanner is a quick and convenient way to produce high resolution pictures. Always show both sides of the coin. You get 12 pictures free in the coins category so it's okay to post more than 1. 2. Specify whether or not you are charging taxes on top of the displayed price. 3. Specify whether or not you offer combined shipping and detail how you calculate it. I always found it funny when sellers would increase the shipping cost if you bought more than one item. IE shipping for a single $50 item is $2 but for orders >$100 is $13. I understand this from the seller's point of view about protecting themselves as discussed above but talk about a financial disincentive for a) a buyer to buy multiple items; and b) a buyer to bid higher on an auction. 4. Specify whether or not you will allow buyers to 'accumulate' items for a period of time (24hrs, 3 days, 1 wk etc) to take advantage of your combined shipping offer. 5. Remember that as a seller you are at the very bottom of the heap. Set your expectations (and prices/shipping charges) accordingly. 6. Run your numbers through the ebay calculator to see if you're selling enough to justify getting a store. Having a store reduces your listing fees and your ebay final fees but you lose your 50 free listings/month and have to pay the monthly store fee. Review the requirements to become a Power Seller and a Top Rated Seller. Getting these designations will also reduce your final fees. 7. Check the price lists (Trends, coinsandcanada.com, Charlton etc), ebay current listings and ebay completed listings to set your item price. If you're not willing to list at a competitive price then you're pretty much wasting your time. Don't expect to automatically get all your money back or make a profit. You're facing a 15-20% head wind with the ebay fees, Paypal fees and shipping charges. Consider any loss as the 'rent' you paid for enjoying the item when it was in your possession. Big established sellers can get away with charging a bit more because there are buyers who are willing to pay that premium for the perceived security of buying from them. As a seller with a feedback of a couple of hundred or less you don't get that luxury. |
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New Member
Canada
39 Posts |
Is it illegal to set a requirement: Please do not bid if you have less than 5 positive feedbacks? Will it work?
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Pillar of the Community
Canada
1984 Posts |
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Valued Member
Canada
118 Posts |
Wow! I'm still choking on the 10% loss rate of shipping without tracking. I've bought quite a few coins singly or in groups (must be more than 50 orders) from the UK shipped to Canada in the past year, and all but one without tracking. All of them arrived safely. It's harsh to think that many buyers are dishonest (or maybe it's the US mail system?). Handling returns in other hobbies can be a tester at times - so that may transfer to coins. I've known of one or two collectors locally in Vancouver of vintage Hot Wheels, for instance, burned by a buyer who claims a problem with a car, and then returns one of the same model but of much lesser condition. You know who ebay will stand behind. |
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Pillar of the Community
United States
4233 Posts |
Quote:
buyer who claims a problem with a car, and then returns one of the same model but of much lesser condition What a cheap way to upgrade your collection! (sarcasm) |
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Valued Member
Canada
293 Posts |
My rule of thumb is if the coin is under $100, send without tracking and the 10% of "lost items" still leaves more money in my coin fund than to insure all for the $15. I just remember what it was like before ebay and trying to sell the coins locally. Way more return this way, so it's all good. |
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Replies: 27 / Views: 4,220 |
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First Page
Posted 01/29/2014 9:14 pm
