| Author |
 Replies: 40 / Views: 4,919 |
Page 3 of 3
|
|
|
|
Moderator
 Canada
10463 Posts |
If the item is not unique (e.g., an error coin), then return the coin and take your refund... That way, you avoid all finger pointing and trying to figure out who is at fault here...
Another one will pop up, with a different seller... and chalk this up as a lesson learned.
"Discovery follows discovery, each both raising and answering questions, each ending a long search, and each providing the new instruments for a new search." -- J. Robert OppenheimerContent of this post is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License. See: http://creativecommons.org/licenses...0/deed.en_USMy eBay store
|
|
Pillar of the Community
Canada
695 Posts |
Since you discussed the shipping before payment was made, and you were told that the difference would be refunded then he owes you as far as I am concerned. I think a lot of the replies above stating otherwise were made without reading that this discussion took place before the purchase was completed. Unfortunately ebay cannot force him to refund you even if you have it in writing. I assume that the shipping cost would be non refundable, so it would cost you a lot more to return the item than it would to keep it.....so keep it and worst case is, it costs you $25 more than you wanted. If he doesn't refund the amount, then leave negative feedback explaining the situation. Hopefully all works out for both parties. I have a feeling that the seller is bring untruthful about only having $50 left for the rest of their vacation....you shouldn't feel bad about this situation. The seller knew that they had agreed to the refund on the shipping and didn't do it. They knew exactly how much they owed you once they left the post office. All that being said, I don't think that you should have opened a snad case. Edited by middross
07/20/2014 8:35 pm
|
|
Pillar of the Community
United States
589 Posts |
Perhaps I'm mis-understanding things (regardless, since he promised you a refund, he should give it, but there's nothing anyone can do about it), but there are two things I'm not quite getting: 1. "I don't think it's my responsibility to pay for his eBay/paypal fees", technically if he's a good seller, he'd ensure that you would pay his fees plus his shipping costs...somehow. 2. You're upset that he overcharged you on shipping...but did he really? (I'm assuming so since you mentioned free shipping if you were in the US) Overcharging on shipping is a great way for sellers to re-coup what otherwise would be looses. I have some things on ebay (not coins at the moment), BIN with BO $4 with $6 shipping; it doesn't cost me anywhere near $6 to ship the items (it only costs $2.76), and I don't accept any offers under $2. That way, minus eBay/Paypal fees and shipping, I make anywhere between $3 and $5.01 for each item depending on the final sale price. Of course, when you subtract the total price I'm already in on the items, it's slightly less but I'm fine with it. In other words, my shipping is over-inflated for a reason (so I'm guaranteed I don't loose money and can accept best offers which buyers like) It could be a situation like that. He might have over-inflated shipping costs to ensure he wouldn't loose money no matter what happened at the post office, plus ensure the extra Paypal/eBay fees for a higher total sale price (due to actual shipping costs to the buyer rather than it would being free to the buyer) would be more than paid for. My vote is with the seller on that end. But as stated before: since he promised you a refund, he should give it, but there's nothing anyone can do about it. |
|
Valued Member
United States
337 Posts |
The seller would not charge customs fees, that is between the buyer and any government, in this case Canada. If you were overcharged go through Paypal, they also provide some protection. But, first look at the details. $95 CAD converts to $88.48 USD, and Paypal charges a fee of about 2.9%, or close to $3 on that $95. I believe ebay currently charge their fee on shipping, which is about $8 or $9 more. $88 - $12 = $76. Then, a box is about 40 cents in bulk, labels about 10 cents, and delivery to the post office costs gas, so he probably lost money. You cannot just look at the stamp. So, think and analyse before contacting Paypal, it may be a waste of time and energy. |
|
Pillar of the Community
Canada
2632 Posts |
As irritating as it is he said he "thought he refunded it to you already" that would tick me off too. Perhaps the route SPP mentioned might be best, sorry to hear about this unfortunate incident.
|
|
Pillar of the Community
 Canada
1354 Posts |
PayPal removed the full purchase price plus shipping from his account because the seller chose the option that I ship it back. He could have chose the partial payment option and gave me the $25 back he promised me, but he didn't. It's a "big ball of wax" because he's made it that way. 1. He didn't have to offer to reimburse me, 2. he could have refunded me in the beginning on his own when it was realized it was $25 cheaper, 3. he could have refunded me when I emailed him about it, 4. or when a case was opened...... It's very clear now that his intent was to not refund me from the beginning. He should have never promised it and it would not have been expected. He did this to himself. I would not have backed out of the deal if he would have said "sorry that's the price" but he didn't. I was meeting my end of it no matter what. The shipping cost wasn't even calculated to my location. Why should I pay for an unconfirmed rate? There is nothing wrong in discussing shipping options, and if a cheaper option is available then yes I expect a refund. ebay does have an excessive shipping policy as well. It was sad to see a seasoned seller act this way... This is my time he's messing with as well. |
|
Pillar of the Community
Canada
2632 Posts |
Quote:
He should have never promised it and it would not have been expected.  |
|
Pillar of the Community
Canada
1505 Posts |
I'm a little unclear, did he promise to refund $25 or say he would look at the cost when he returned (as you said in your first post)?
If you purchase a $1.00 FV stamp from Canada Post, it will cost you $1.05 (depending on tax in province). If someone asks you how much a $1 stamp costs do you say $1 or $1.05? (Assuming you are not able to reclaim gst). My point is that the actual shipping cost is often higher than the FV of the stamp. If he said he would refund $25, then I think you have an argument, otherwise I think he is looking at the real shipping cost, not the value of the stamp.
Best of luck resolving.
|
|
Pillar of the Community
Canada
2984 Posts |
The OP did not mention how heavy the item is, was it from an international country, or was it express service.
I know if I send something overseas that is big and heavy and with tracking, it easily can be $95 shipping.
|
|
Pillar of the Community
United States
7631 Posts |
Now look it this way.
You now have to ship an item that you really wanted back to a seller over 25$. When you opened a SNAD case against the Seller "to protect yourself" all it did was make the Seller angry. SNAD? Really? You could have kept the lines of communication open and he probably would have refunded you the money. Filing a dispute sealed the deal as far as the Seller was concerned.
The seller responded to the dispute by checking the box "return for refund".
Sellers look at partial refunds as extortion attempts.
I would have done the same thing if I were him.
|
|
Pillar of the Community
Canada
1354 Posts |
Purelywasted
He had initially told me that he charges actual shipping with only a 50 cent handling charge but the USPS shipping calculator pegged it around $65US that's why I questioned it. He also said that if it turned out to be cheaper he would refund the difference. I paid the $95US he originally asked for and when I received it the label clearly said $69US and I never heard from him again. That's how the $25 difference came into play. He has not disputed the fact that he owed me $25US. He just never refunded from the beginning and started coming up with excuses to delay refunding it.
|
|
Pillar of the Community
Canada
1354 Posts |
Money penny
It was a US transaction coming to Canada. Heavy package and I had asked if he could ship USPS with the cheapest, tracked rate possible as I wasn't in a rush to get it.
|
|
Pillar of the Community
Canada
1354 Posts |
Westernsky
No I do not have to ship the item back. It can't be forced. He said he thought he refunded me already and had to wait until next week to check on it. It takes 2 seconds to check PayPal. He was full of it. He should have billed me accurately from the beginning. This seller had 3 perfect opportunities to refund me and he didn't.
1. After he mailed it.
2. When I emailed him about it
3. When I opened the case.
If I didn't open it I never would have got my money. And if he was on his game it never would have escalated to that point. A partial refund isn't extortion. He said he was going to give it to me. I just didn't trust him after so many missed opportunities.
So you are saying if you promised someone something and they came looking for it you'd refuse and get mad? That sounds ethical.
|
|
Pillar of the Community
Canada
1354 Posts |
I will have the final update here in a little bit.
|
|
Pillar of the Community
Canada
1354 Posts |
So the seller responded to the issue by requesting return of the item. Sent me a nasty email saying no refund on shipping, returning is your only option. I didn't have a chance to respond to him when later that day he emails me again with an ultimatum. He said if I call ebay and close the case that night so that he can get his money released he will give me a refund next week. He again threatens me by saying if I don't close it there will be no refund as PayPal cannot force it on him, it has to be done by his choice. I decided to give him a chance so I called ebay to close the case and after explaining everything to them the customer service rep was baffled as to why he just didn't refund the $25 because his funds would have been released immediately. This was the first I realized that 1. He requested the full return 2. He had the option to refund me the $25 he keeps promising and isn't doing. I'm not very familiar with how it all works but again knew he was dodging this again. Their advice was to tell him to go online and switch his option to partial refund. Then his funds would release. I emailed him and told him the recommendation. The next morning he changed the option to partial refund, and sent a message saying " I'm still sure I gave a refund. Please close this as soon as you get this message now that you have the extra $25" I accepted and closed it out promptly for him and sent an email back to him with a few of my thoughts in it.... |
|
Page 3 of 3
|
Replies: 40 / Views: 4,919 |
Page 3 of 3
|
First Page
Previous Page
Posted 07/20/2014 8:31 pm
