USPS Loses My Coin And The Seller Is No Help

Very sorry that happened. Agree that you should just let ebay handle it. The bottom line is that you didn't receive the coin you ordered. Negative feedback is always an option, but imo, a last option. Let the situation play out. You will probably receive a refund at some point.

I have begun video taping the opening of packages I receive. Sorry it's come to this, but I want myself covered. If something comes out of a package that's not what it's supposed to be, I want it recorded.

Spott, the usps washed their hands right away with it. They gave me a list of reasons that could've happened, including the seller never sending it. I doubt that as he has 20,000 positive feedback. The box absolutely showed signs of being tampered with. The bottom was removed and resealed. I'll post a picture. I escalated the case to ebay last night as I'm tired of the excuses by the seller. I wanted to leave negative feedback. It would be a first for the seller in all the years hes bbeen on ebay. He's been such a bully from the beginning of this.

This will come down to a case of "he said, she said". You may have to escalate/appeal your case to get final resolution in your favor. People have been known to get the San Jose BBB involved and ebay responds to all BBB complaints.

Did you point out the damage of the package to your mailman (or clerk) when you signed for it?

If your Seller has experienced this type of thing before it will be documented in ebay's records. Unfortunately, you will never find that out. If ebay does a "good faith" refund (not unheard of) they will be watching both you and the Seller to see if it happens again.

Pour over the Seller's Feedback comments and see if you see anything "unusual". Sometimes you have to read between the lines to see what is going on.

Good luck.

Don't give him a neg until you get your refund, and ebay will probably delete the neg after you get your refund, that's how ebay works... you get your money back, they think you have no grounds to give the seller a neg.

So get your refund, wait 10 days, then neg him.

Don't give feedback until it is resolved and they give you your positive for paying for it! You paid, thus you have the problem package, so they OWE you the positive. Your negative wouldnt be retaliation, but they could still leave you negative feedback if they haven't already.

Either case, better to resolve it first, then maybe leave neutral feedback saying the seller was uncooperative and argumentative about fixing the issue.

Did you report this to the postmaster of your local USPS yet? Nice little barcode right there where they tracked that package and might even know where it became lighter than it was when sent. At least they should be able to check where the thing got damaged and why it wasn't labeled damaged!

I wouldn't neg the seller, it's really not his fault and with that feedback you can be sure he wasn't trying to scam you. I can't blame him for being defensive with a $1400 coin, there are plenty of buyers that scam sellers too. IMO, this calls for a neutral feedback rating because of his poor communication....but definitely not a neg.

ebay may have made the seller leave the feedback for you since you did pay. It is how it is meant to work so sellers don't retaliate with negative feedback when the seller is in the wrong. Must mean ebay has contacted the seller directly and asked question including why feedback wasn't left if they have been paid.

Showing signs of the seller not going to get out of this one, but doesn't mean you will get what you are owed either. Worst case scenario, the seller could get banned over something like this, and you are still at a loss as well. Really depends on what the police report or record states, and the post master does.

Just hold your feedback until the situation is resolved when ebay has time to handle the info. I am sure the coin was stolen in transit if the case it was in fits through that slot you showed. Can one be broken when shaken in a priority mail box? Maybe the case wont fit, but if it was broken while inside the box, the coin could have fit through the hole and pocketed by yet another thieving USPS worker.

BTW< mail fraud is the police problem so I don't understand what they are going on about, but just follow ebay instructions to the end.

They must have changed it then. I got negative feedback from a seller after I paid, they sent the wrong thing, and they never tried to fix it, and ebay never helped either. It was a way of things back then that the seller usually left feedback AFTER the buyer did, which is not how it should have been able to work in the system. The buyer shouldn't be able to leave feedback until the seller does, because the seller has to be paid in order to send the item, so therefore should leave the feedback first.

But it had nothing to do with coins, and if it is changed, then about time.