New Ebay Policy Coming Soon

I'd like to know too. It's not in the glossary.

amida17




OK---

-- I guess the (evil) BUYER makes that decision? --

SNAD is the all encompassing term that is used when a Buyer wants to return something to a Seller that has a "no returns" policy. If a Seller failed to mention a bag mark at the 9 o'clock position in front of Miss Liberty's face on a Morgan dollar that can be construed as an omission and hence the SNAD card is played by the Buyer. In fact, the bag mark might not be obnoxious but the buyer just didn't like the coin after he saw it and needed justification for the return.

If a Seller has a "no returns" policy that is trumped by the SNAD ebay return policy. With the new ebay policy the Buyer can go in and print a return label (at the Sellers expense of course!) and send it back without even leaving their home. It's called "Hassle Free Returns" (HFR) and it means exactly what it says ---- especially the "FREE" part!

Welcome to the new and always improved ebay Seller's nightmare!

The seller must pay return shipping if the item is faulty and/or not as described. SNAD & "faulty" is what the buyer & ebay agree it is, which can be a long way from reality. What buyer in their right mind is going to say they changed their mind & pay return shipping when they can claim one of the two? ebay has decided that buyers who can return at will do more shopping. That's fine for sellers that do enough volume of commodity type items to absorb the 1-5% of loss from "bad" buyers. It's an absolute killer for the casual seller and/or the person like me that sells a low volume of vintage/collectible items annually.

Of course those evil sellers that send you something completely different than listed will be responsible for return shipping. Perhaps they will think twice?

That's one way to look at it. You could also say that ebay does have to protect their own interests and their stakeholders from people that will do anything to scam an honest seller. I can guarantee there are the same percentage of bad buyers as there are bad sellers.....& ebay has decided to tip the scale entirely in favor of the buyer.

Of course you know that in most businesses, the customer has to come first or the business is likely to fail. For years, ebay was more focused on the seller since they paid the fees. Apparently that didn't work well as many moved on to other sites buying from a retailer or switching to Amazon. I personally don't understand how someone can list one thing, send something completely different, and expect the buyer to be penalized by paying return shipping.

Most of my buyers are decent people. But if you have been in this business long enough you know you will be ripped off by a small percentage of buyers. Unfortunately a higher percentage of those items ripped off will be higher end merchandise. I mean who is really going to defraud you for a $5 penny?

I had a case not too long ago where I sold a raw/gem 1953 S Franklin with full bell lines. A pretty pricey coin. The buyer paid for it on a Friday at 11 PM and opened a 'Where is my item" case on Saturday. ebay did shut that down and pointed out that Monday was the earliest day they expected me to ship on. And right on schedule the buyer opened a case on Monday. ebay shot that one down as well; pointing out that tracking said it was still in route.

Sure enough on the day it said it got there, the buyer opened a case and ebay decided in their favor and refunded all their money back. With all those flags ebay still sided with the buyer.

Now the scammers have an additional tool in their belt. Just claim it is not as described and ebay will just give it to them for free.