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 Replies: 26 / Views: 4,502 |
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Valued Member
Canada
158 Posts |
I have dealt with them numerous times, and every time they were top notch. Definitely keeps me going back to them. Mistakes do happen, even if inventory is electronically logged there is still a person on the other end. It happens.
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Pillar of the Community
 Canada
2360 Posts |
Only ever had one problem, was sent a toned coin when it wasn't identified as such in the details, they refunded in full with shipping costs. Very good customer service.
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Pillar of the Community
Canada
814 Posts |
I think 47P7 works for the competition haha
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Pillar of the Community
United States
937 Posts |
Quote:
Fellows, todays technology provides real time inventory!
OR, do you all think they keep track of their inventory manually? think again.
there is NO excuse for a firm like them to claim otherwise. their mark ups are such that they can afford it. As a former inventory manager overseeing 27 warehouses I call BS on this one. It is very easy for inventory mixups to happen. From the responses written here it is not a common thing for this vendor so someone somewhere sold or misplaced something the should have left alone. These things happen. Computerized inventory is far from foolproof. |
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Pillar of the Community
Canada
576 Posts |
I like Colonial Acres, never a problem.
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Pillar of the Community
 Canada
5404 Posts |
When stuff like this happens ( on a scale of importance 1-10, less than negative 1) it is the mark of a successful business. It shows they are busy. No need to go "off the rails " on this. Move on and find another like the one you missed out on.
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Pillar of the Community
Canada
9867 Posts |
I've experienced a number of problems with Colonial Acres, more than with any other dealer. I've mentioned some of them before on this forum. Pacificoin, I have bought from you, at your store years ago, at coin shows, and on ebay. Never a problem. Your service ,expertise, and professionalism are second to none. Your defense of these jokers is surprising. "Dipping" is not considered cleaning...
-from PCGS website
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Pillar of the Community
Canada
1461 Posts |
Although infrequently, inventory screw ups happen. Sometimes an item sells over the counter and online inventory is not properly updated or item is misplaced. Dealers are generally in the business of selling coins and certainly not in their best interest to have to send a customer an email stating that they don't have the coin they purchased. Seller deficiencies on ebay for example can erode seller discounts, having to sweeten the pot as a gesture of good faith for a screw-up also erodes profit not to mention just plain reputation. As diligent and customer centric as we all try to be in any business, it's inevitable that the occasional screw-up will occur. It's not about the screw-up it's how you resolve it. |
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Pillar of the Community
Canada
1581 Posts |
The irony of complaints about CA's inventory is how they leave all the out-of-stock in place on their web site. You have to wade through pages and pages of out of stock to find out what they do have. Who cares about things we can't buy?!
Then again, I have yet to see a coin site that didn't look like the HTML was created by a 16-year old hacker.
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Pillar of the Community
Canada
5404 Posts |
Dbm I thank you for your kind comments. I am quite surprised at the comments directed at Colonial Acres though. I can certainly appreciate the difficulties in managing their business, having been involved in the coin business for a long as I have! There are times when things just do not quite go right. Again thanks.
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Pillar of the Community
Canada
2124 Posts |
I bought from Colonial Acres one month ago for the very first time through their web site.
After 5 days, I was told that 2 of the items I paid for were sold out and that they will refund me.
After 2 weeks I received the rest of the items (6) with free shipping because of their mistake.
So, it seems that the inventory is a daily issue for them.
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Pillar of the Community
Canada
1700 Posts |
Colonial Acres: I ordered from them recently. It takes them up to two weeks to get something shipped. Sometimes I just forget about the purchase and suddenly the mail man shows up with the signature screen. I totally understand their difficulties running their business, and I'm not saying they should ship as quickly as the American Amazon.com. But I do think that the two weeks is too much. Since I live on the West Coast, J&M is a store I visit every once in a while. They are now a lot more organized than before. That makes me think of the fact that Colonial Acres just moved to a new location and had a blowout sale. I mean, if they already got rid of lots of loose ends here and there, they should really be a lot more organized than before. |
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Pillar of the Community
Canada
2632 Posts |
Was in J&M a few days a go for the first time, appears fairly organized lots to choose from and friendly service. It did seem like it needed more light in the showcases, and some price stickers wouldn't hurt, always asking "how much for this ". Was going to buy an unstruck 50 cent planchet..still might go back and get it but spent fifty bucks on the way out the door anyway.
if your not happy with CA just try elsewhere
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Pillar of the Community
Canada
2984 Posts |
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Since I live on the West Coast, J&M is a store I visit every once in a while. They are now a lot more organized than before. Me and another person from RFD had a bad experience from J&M Coins regarding the gold Superman coin. Even though we had our names put on a list for the coin were later told the coins will only go to people known by the owners. That did not seem very fair but I suppose the owner can do what he wants. |
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Bedrock of the Community
Canada
10743 Posts |
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if your not happy with CA just try elsewhere That's what we did.. |
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Replies: 26 / Views: 4,502 |
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Posted 10/25/2014 08:13 am
