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Why No ICCS Website?

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Pillar of the Community
Canada
2845 Posts
 Posted 11/02/2015  11:13 am  Show Profile   Bookmark this reply Add wildflowerAB to your friends list
Not having a website is a bit of concern by way of what the future holds in terms of coin grading. I can appreciate that for the present, ICCS likely has enough business from their existing client base and doesn't need to change. However given the company's dominance in the existing Canadian coin market - when at the same time it's obvious the Canadian coin hobby isn't growing by leaps and bounds -- I'd wonder if ICCS isn't actually part of that problem in an indirect way. Younger collectors would most certainly be attracted by websites as opposed to word of mouth or storefronts. In this day and age it's come to be that a company website virtually legitimizes that business. At the same time, the emphasis on grading is becoming greater than ever before in terms of proving price and value, even authenticity.
Pillar of the Community
Canada
5324 Posts
 Posted 11/02/2015  11:20 am  Show Profile   Bookmark this reply Add john100 to your friends list
Only a guess, but for 5 grand or so you should be able to hire an IP expert to set up a cool website, again in today's business environment who doesn't operates without one.
Pillar of the Community
Canada
3049 Posts
 Posted 11/02/2015  11:29 am  Show Profile   Bookmark this reply Add AgCoinAu to your friends list
Step #1 find a group of 2-5 qualified graders who can consistantly grade coins accurately and in a relatively short period of time.

Step #2 Make sure those graders are willing to stand behind their grade and that they can also authenticate the coin

Step #3 get the technology to create either a coin flip or slab and print labels

Step #4 Build a website that will house all the information

Step #5 Build up credibility amongst collectors and dealers to the point where you could have a steady client base

Step #6 To be competitive with ICCS you'll have to do this for around $10 a coin

___

Not an easy task at all.. and certainly NOT a good practice plan...

The canadian coin market is just a tiny blip on the radar compared to the U.S. There is very little chance that another grading company could come into the market and do it for the same price with a better slab or all the extras you want such as website, photos, and pop reports.

Right nwo I see the U.S. grading services as the top dogs in the industry and may eventually absorb many of ICCS's customers. If a Canadian company wanted to take the market share away from ICCS they had better also make a very concentrated effort to work the U.S. market as well.

I get it you want ICCS to stay relavant, and provide the extras but in short they really don't have to. There isn't anyone that will be able to take over the market and compete with them.
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Canada
10458 Posts
 Posted 11/02/2015  11:44 am  Show Profile   Check SPP-Ottawa's eBay Listings Bookmark this reply Add SPP-Ottawa to your friends list

Quote:
Step #5 Build up credibility amongst collectors and dealers to the point where you could have a steady client base


That would be the most difficult challenge of them all...
"Discovery follows discovery, each both raising and answering questions, each ending a long search, and each providing the new instruments for a new search." -- J. Robert Oppenheimer

Content of this post is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License. See: http://creativecommons.org/licenses...0/deed.en_US

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Pillar of the Community
Canada
5324 Posts
 Posted 11/02/2015  11:46 am  Show Profile   Bookmark this reply Add john100 to your friends list
If ICCS operated like a smaller version of PCGS and charged 30.00 or so for a similar hard slab, I for one would transfer most of my coins over, I think most of us collectors are willing to pay for such services, if you are in the Toronto area make a visit to their location, you will understand
Valued Member
Canada
403 Posts
 Posted 11/02/2015  12:35 pm  Show Profile   Bookmark this reply Add skip79 to your friends list
I agree it would be hard to mobilize the coin constituency to change, especially given the demographic. But, if one could market themselves well as a consistent and reputable TPG service, while making it more convenient and at an equal or lesser price to the consumer, it can be done. As john100 suggested, I too have visited ICCS and it felt like I was time-warped back to the 1960s the moment I set foot into their office/work space. And based on their non-existent web presence and the most cold, rigid and unhelpful form of customer service I've ever had, indicates they clearly are not interested in growing their business. They appear content with the volume they have, the profit they make, and the scope of work that they do. It's not run as a true business, rather, it's operated as a profitable hobby. The problem is: that mindset doesn't work to the interests of the coin community, it only satisfies their own. It's for that reason that we need an alternative. I know there's CCCS, which I actually don't mind, but I prefer a place I can physically attend, and have clarification discussions with coin-in-hand on-site.
Bedrock of the Community
Canada
21616 Posts
 Posted 11/02/2015  1:57 pm  Show Profile   Bookmark this reply Add JimmyD to your friends list
Well put skip79.
I was thinking the same thing but I couldn't have
put it in words as well as you did.
Pillar of the Community
Canada
3049 Posts
 Posted 11/02/2015  2:21 pm  Show Profile   Bookmark this reply Add AgCoinAu to your friends list
John: With respect to their operations.. I don't think if they changed the services they provide that they would change their operations.. I think they LIKE the way it operates. And once again I don't think they're going to change their services as in their opinion they don't HAVE to... the have this market cornered...

Who would want to pay $30 over $10 to get the same coin graded again by the same company and same graders just so it's in a different slab and it's on a website? Furthermore Why would ICCS which is a very small operation with VERY small operating costs want to take such a big step by offering such servies and my guess is that they would actually be minimizing their margins?

Classic case of since in ain't broke.. it's not going to get fixed.

I get it.. I really do.. I wish there was an equivalent operation to PCGS in Canada. But because of a multitude of reasons there's not. We in Canada have the option of getting coins graded by either ICCS or CCCS as the top two grading companies in Canada.

I have a rule that I don't spend more than 10% of the cost of the coin on grading. At $10 that's cheap and includes a LOT of coins... if the price of grading goes to $30... that's a whole lot less of my collection.
Pillar of the Community
Canada
1192 Posts
 Posted 11/02/2015  2:30 pm  Show Profile   Bookmark this reply Add Pokermandude to your friends list
CCCS is a good option for those who want a hard slab, accurate grade and a reasonable certification price.
Pillar of the Community
Canada
5324 Posts
 Posted 11/02/2015  11:40 pm  Show Profile   Bookmark this reply Add john100 to your friends list
Unfortunately the two Canadian TPG caries little weight in the US markets, sure they can operate any system they want, but like I said before what business today has no website.
Pillar of the Community
Canada
2845 Posts
 Posted 11/03/2015  09:33 am  Show Profile   Bookmark this reply Add wildflowerAB to your friends list

Quote:
If ICCS operated like a smaller version of PCGS and charged 30.00 or so for a similar hard slab, I for one would transfer most of my coins over, I think most of us collectors are willing to pay for such services,


I agree, I'd pay more and I think most collectors would as well. Once a sizeable chunk of cash has been already spent on a collection, the cheapest service isn't the only consideration.

When companies show no interest in progressing with the times, it's often a strong indicator of a company that is one foot away from shutting the doors tomorrow. Hypothetically, what would happen if in 2 years from now ICCS ceases to exist? Cheap plastic flips, never an ebay approved TPG service......

It seems ICCS best meets the needs of folks with the intention of near future sales but really not the longterm collector at all.

Pillar of the Community
Canada
5324 Posts
 Posted 11/03/2015  09:39 am  Show Profile   Bookmark this reply Add john100 to your friends list
Exactly, they are very nice and helpful but you need to keep up with the times.
Pillar of the Community
Canada
1700 Posts
 Posted 11/05/2015  11:06 pm  Show Profile   Bookmark this reply Add Petersun to your friends list
ICCS doesn't need change currently to modernize.
I do think that a website would bring some more transparency. As ICCS is grading certain coins easier and easier, a website would be good so that from now on, coins can be searched up. This allows a more general public to check on how the company is doing, and helps maintain the company's standards.
Valued Member
Canada
495 Posts
 Posted 11/06/2015  07:04 am  Show Profile   Bookmark this reply Add macdon to your friends list
This is a topic that seems to be an ongoing issue with little light at the end of the long tunnel. I struggled for a few years with the "buy the coin not the holder mindset" and leaned heavily on having ICCS graded coins in my inventory but my purchases are now based on the coins I am after or attracted to as a collector and the joy I get from my hobby. I like PCGS as a company and the service they provide compared to ICCS. I cant see how any business can survive that is solely dependent on the skill/experience of a few key people in an organization, I've seen it many times over the years as I'm sure many other members on this forum have-- it is a recipe for disaster and if ICCS continues to ignore the realities of the marketplace and the world we live in then they do so at their own peril.




Pillar of the Community
United States
2408 Posts
 Posted 11/07/2015  10:08 pm  Show Profile   Bookmark this reply Add canadian_coins to your friends list

Quote:
Cheap plastic flips, never an ebay approved TPG service......


For me this was the most frustrating part. I purchased several ICCS coins while living in Canada then suddenly they were downgraded to raw coins when I tried to sell them here in the US. I couldn't even spell the grade either on the title or in the listing.

Although I was able to display the scanned image (assuming the informed buyer would see the grade) the crucial elements could not be picked up by search engines.

PCGS on the other hand always holds intrinsic value. I sent several coins for grading and while some of them turned out to be duds i.e. MS64 vs MS66 ... I've always managed to sell (possibly at a loss sometimes) but in the overall scheme of things I'm profitable and 100% satisfied with the experience. ICCS was a complete disaster.

DISCLAMER:
The only reason I don't like ICCS is because I can't sell their flips as graded coins. I am not judging their grading quality at all. In fact, with the number of Canadian coins they grade ICCS should be the undisputed authority when it comes to Canadian coins.
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