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 Replies: 27 / Views: 5,503 |
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Pillar of the Community
Canada
2984 Posts |
Quote:
I'll ask here, how does someone get on a list for a rep anyway You get a rep if you spend a lot of money on coins. They call you, you don't call them. After I bought a few of the Bank of Canada gold hoard coins, I got an email and then a phone call from a rep. That's about four years ago. I am sure you are flagged for a rep if you suddenly spend a few thousand on coins. Edited by MoneyPenney
07/27/2016 4:35 pm
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Pillar of the Community
Canada
1571 Posts |
I simply called the regular 1-800 number to complain about a mistake the RCM made with my account and mentioned a friend of mine had a rep and that I wondered how to get one. That was it. He told me he'd be my rep and I was given a direct phone number and email to contact him. He usually gets back to me fairly quickly and he it does take longer, when I do hear from him, he's already taken care of my request included exceeding coin limits |
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Valued Member
Canada
135 Posts |
Lots of discussion about Rep communication with customers as of late (specifically regarding MC program changes), and the lack of communication / connectivity with customers. This got me wondering... how many Reps does the RCM really have? As an unofficial tabulation method, I'm wondering if CCF members would reply to this thread with the "initials" of their rep? This should provide a basic method of guesstimating the size of the RCM's sales force. I'll get things started: D.E. |
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Valued Member
Canada
256 Posts |
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Valued Member
Canada
403 Posts |
Since when is receiving good customer service a cause for concern?
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Pillar of the Community
Canada
1571 Posts |
My rep is pretty good with my random questions and requests but I'd be suspicious of the upper levels and 1-800 reps. They constantly contradict one another. And themselves.
I've bought just 10 5-coin lucky loonie packs so far this MC cycle so I'm not sure if he will still remain my rep for long.
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New Member
Canada
35 Posts |
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Pillar of the Community
Canada
1571 Posts |
I'm curious to know if anyone has a female rep.
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Rest in Peace
Canada
1360 Posts |
My Rep is C.H. - Very happy with services he has provided. (ie not female - LOL) My only objection to having a rep is following my orders online. If I place a web order - I see my order appear right away. If I place it through my rep - sometimes it doesn't appear right away, it will always appears sooner or later, but just a bit of a pet peeve of mine.
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Pillar of the Community
Canada
1571 Posts |
Some of my orders don't appear at all. Or inaccurately
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Pillar of the Community
Canada
6768 Posts |
This is old topic, but the question is suitable here: Just today, got the email (not personal, assuming I just in the mailing list) from "my years ago" RCM rep, and mail not coins related, but financial services, that the person provides nowdays. The name is real and the picture in signature as well, and the position very fit the person, but I never spoke with him about this. Could it be some very tricky electronic phishing or everything normal, cause the person still has my eMail from the RCM times? |
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Pillar of the Community
Canada
1571 Posts |
If you reply and it's legit tell X.X. I say hello. Lol. I got that email too. The job would suit him but I'm very surprised to be hearing from him regarding anything other than RCM related business. I thought it was very odd as well. I might call the business mentioned in the email directly and ask if he in fact works there. Just seems weird either way. (Edited to remove initials of former rep) Edited by Redzapsid
07/31/2017 7:14 pm
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Pillar of the Community
Canada
3690 Posts |
If your former rep used your contact information, that he accessed as result of a former employer, I would seriously question utilizing his services.
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Pillar of the Community
Canada
6768 Posts |
Thank you guys. This truely weird. Looks like some people understand very well regarding importance of "keeping the connections"  |
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Pillar of the Community
Canada
1571 Posts |
As far as my dealings with him as a RCM rep, I'd give him a 9.5/10. If I ran into him at his new job, and knew it was my former rep, I'd likely utilize his services based on past dealings. But under the circumstances, I'm still wondering if it's actually legit. It just seems weird to be using the email address I submitted to the RCM for other services not relate to the RCM. |
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Posted 07/31/2016 11:06 pm
