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 Replies: 83 / Views: 8,976 |
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Pillar of the Community
Canada
2984 Posts |
The only thing definite about the free case is there is no free case for the July 1, 2016 - June 30, 2017 year. http://www.mint.ca/store/mint/custo....V79h3En6uAgWhat is confusing is why are some people saying they will be getting a case soon. My best guess is those people are getting a case because they reached the MC Platinum tier late in the year. When the cases were shipped out in the spring these customers did not qualify but did so later. |
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Pillar of the Community
Canada
5324 Posts |
The RCM management just swings as the wind blows, the box must cost a fortune to ship as I remember it was quite heavy now that they are trying to cost crunch but as many have already said can't promise one thing then renege and also leave your best customers and reps swaying. |
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Valued Member
Canada
430 Posts |
It seems that collectors who already received a free case last year and and again achieved platinum status, are receiving the credit this year. Those 'new' platinum status members that qualified between July 2015 to June 2016, will get a free case.
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Pillar of the Community
 Canada
1571 Posts |
That is exactly right. But sending an email like they did on June 27 saying a box will be sent in August only to learn half way through August that you're not getting one is insulting, especially since other people that haven't been loyal high paying customers as long are getting the case. The fact the reps don't even know how to respond makes the RCM look foolish. According to the new program as stated in the link Moneypenny posted, there are low numbered COAs being set aside for master club members, There are also special masters club events and contests and draws apparently. I've heard nothing of those. Invites must be in the boxes they didn't send us. |
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Pillar of the Community
Canada
1571 Posts |
The credits were supposed to start accumulating starting July 1st, 2016 to June 30, 2017 based on eligible purchases made during that time. They describe what are considered eligible purchases, but only at the start of this program year. So, hypothetically, if you bought $10,000 worth of $x for $x, not only do you not get the box, you also don't get a credit redemption code because your $10k wasn't eligible purchases?
The redemption code is based on 1% of eligible purchases. So I figure I'm getting a $20-30 credit at best. So free shipping seems to be really the only perk. The advance notice is useless if you're at the bottom of the platinum tier or lower, as the few coins that will sell out, do before you see them.
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Pillar of the Community
Canada
789 Posts |
I just posted a $10 off $20 coupon code in the sales thread: https://goccf.com/t/191371&whichpage=68#2266138If I have to "earn" this amount of credit through the MC program, it will cost me $1000 purchase. But the Mint is giving these out for free to non-MC customers. Ridiculous! |
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Pillar of the Community
Canada
1027 Posts |
I am so disappointed lately with the responses from my rep. I don't blame him because I truly believe that they have no clue what is happening with the following: 1. How come I do not get a newsletter like the rest do on this forum? I am platinum prestige. (The answer from my rep: "They are cutting down on sending newsletters"!! 2. The Olympic Cap offer.....How can I get one since I order so much? (The answer from my rep: "Oh it is so complex and the rules are just so strict"! 3. Spend $200.00 and receive free coin and frame offer. (The answer from my rep: "I cannot apply to your account" (Yet new clients of theirs will get this offer. SHAME ON THEM) 4. I track my spend from July 1, 2016 and no way does it compare to what they have on my profile. I have spent way more than stated. 5. My rep is getting quite confusing. He does not cancel my orders that I want cancelled and then he cancels the orders I do want. AND, I do not do this often. I truly believe that the RCM is in a state of total dysfunction. The reps must be going crazy with what is going on and are trying to "wing" their responses because they truly have no answers. I still cannot get over how they have not sent me any newsletters. Unbelievable. Edited by New1954
08/26/2016 08:42 am
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Pillar of the Community
Canada
1571 Posts |
In addition to no boxes being sent, it appears there will be no advanced notice for MC members either. The September release will be out tomorrow. My rep says they're trying to fix the glitch.
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Valued Member
Canada
214 Posts |
You can always call a dealer and get more personal service.
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Pillar of the Community
Canada
1571 Posts |
True but I feel I should get what I've earned from the RCM. |
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Valued Member
Canada
214 Posts |
Absolutely you should. But truthfully your dollars will speak louder than words. Take your business elsewhere to make your feelings known.
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Pillar of the Community
Canada
1571 Posts |
I haven't made a single purchase yet since the new MC program year started in July. I plan to buy just the birthstone coin for December, and than no more. If the mintage was higher on this coin, I'd get it somewhere else but want to be sure to get it at issue price.
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Valued Member
Canada
214 Posts |
I'm not even suggesting that you buy from us. I'm just saying if people want change they need to be heard and dollars are loud.
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Pillar of the Community
Canada
2984 Posts |
@Gatewest, will you be selling the Star Trek gold Delta coin?
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Valued Member
Canada
214 Posts |
Unfortunately I don't have the answer on the Star Trek Delta coin as of yet. You are welcome to call us on the toll free the morning of Sept.6/16
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Posted 08/25/2016 8:18 pm
