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Valued Member
Canada
354 Posts |
" RCM offers free case with $300.00 purchase...but only to their low tiers" I'm curious as to what MC levels received the offer. How high up did it go? I received the offer in the mail and I was Platinum. I was just a bit shy of Platinum Plus and the purchase for this put me over. I assume that I was given this offer because I was so close to the next MC level, and it would entice me to not think and just BUY NOW. I doubt I'll ever the case as the fine print in the offer stated "Collector cases subject to availability." If it is the same case I got for free last time, item number 145978, it is shown as "awaiting stock" and "1 per household". Since I already received one last time, they have a way out of giving me another one. Edited by rjlavoie
06/22/2017 9:48 pm
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Pillar of the Community
 Canada
1027 Posts |
@ commems One can spend 30,000.00 annually with the RCM = 2% is a 600.00 redemption "possibility" since they may not count certain commemoratives, etc.... One can spend 500. to 1000.00 annually and get a free wooden case worth $129.00. So....which customer would you want to have and retain? I now buy more from other dealers because they are more grateful and reward me with better offers. RCM is losing my business and I am not alone in this at all. Which hot coins have there been lately? Seriously.....take a look! RCM coins depreciate faster than any other mint's coins. All one has to do to get an advance notice is come to this sight or the other forum and call up RCM and place an order. Trust me...I have worked for corporations. There has to be an incentive for each level of expenditure when a promotion is rolled out and not just for the few tiers who they believe might be enticed to buy more. And here you say that this offer of a wooden box does not entice you to buy from RCM. So, you don't like fancy packaging and whatever else from the RCM; yet you are so compelled to put me in my place. Well my nose is out of joint right about now with being left out of any promotion all year long. It is not just about the wooden box, it is about respect and gratefulness and not just plain greed on RCM's part when one has passed the platinum prestige status a long time ago before june 30, 2017. These are the values that RCM quotes about how they run their business: HONESTY, RESPECT, PRIDE AND PASSION. I certainly am beginning to believe that I do not arouse any passion in them with my big expenditures.  Oh yes....I am sure this incentive will work quite well for them but at the expense of what and who? I get advance notices from other dealers right after RCM's release. Guess who will now be getting most of my business? It certainly will not be the RCM in this coming year. Maybe then they will send me promotions to buy after they lose my big expenditures!! Or maybe I just won't be missed at all since they are getting all these new "value" buyers at "spend 300.00 and get a wooden case" clients. Good for them. Edited by New1954
06/23/2017 07:17 am
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Pillar of the Community
Canada
2845 Posts |
Quote: I now buy more from other dealers because they are more grateful and reward me with better offers. RCM is losing my business and I am not alone in this at all. RCM is not losing business when customers buy from dealers because NCLT is minted and sold by them, regardless if you buy it directly or a dealer buys it and then sells it to you. It probably costs RCM less to sell to dealers at a discount than sell directly considering expenses incurred including rep commission plus individual order accounting, handling and shipping costs. So just my opinion, but in moving business to a dealer, I don't think RCM has any concern whatsoever as long as those same customers continue to buy NCLT. |
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Valued Member
Canada
194 Posts |
 The only way to teach them a lesson would be to quit buying Canadian coins. |
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Valued Member
Canada
135 Posts |
Quote:I now buy more from other dealers because they are more grateful and reward me with better offers. RCM is losing my business and I am not alone in this at all. I'm in the same boat here... purchasing more from dealers, as I can get better service and better pricing. Notice the order of these two attributes above - service, then price. It's becoming problematic when my RCM rep thinks it's too much work to email a PDF confirmation of orders placed through his desk. Quote from RCM rep e-mail this week: "The PDF confirmation was actually phased out by many reps several months ago, if not a year ago." If we boil this statement down, it appears my RCM rep doesn't have time for me anymore... despite being a Platinum Prestige member. I'm not high maintenance, by any means - I don't call my rep on his personal cell phone, I don't make purchases and return them when the market turns against "flippers", and I rarely bug him with inquiries. The RCM is making it so much easier to turn to online ordering (through their site), or better yet, to head to our local dealers for what we're looking for. Kinda sad. Because of this fact, my purchases are down by at least 30% this year. Maybe that's why my Rep doesn't have time for PDF confirmations?!  |
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Pillar of the Community
Canada
2984 Posts |
Quote:High-tiered members get first access to each month's releases, have opportunities to buy certain coins that others do not and have a personal representative that can assist them with making sure they get the coins they most want. They also accumulate "rewards" on their purchases that range from 1% to 2% depending on level. Seems like a fair bit of "respect" from where I sit. The RCM could do more, of course, but it's not like they are mistreating their best customers. I get the same benefits from CC&C. I get advance notice from them. Sometimes just a few hours after my RCM. I can have access to a rep if I want one. CC&C also have a point reward system that is more generous than the RCM. At the end of the year I get a gift certificate to be used to future purchase. Also a free Charlton coin catalogue per year if you in the higher tiers. And what coin opportunities you talking about. Only the 1st Renewed Voyageur was hard to get. All the rest are duds that you could get elsewhere. As for the rest of the coins, there is not a single coin the past 2 or 3 years that could not have been gotten elsewhere. Especially those commissioned coins that are "sold out" at the RCM. Edited by MoneyPenney
06/23/2017 06:15 am
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Pillar of the Community
Canada
2427 Posts |
If everyone just stopped buying the RCM NCLT for even six month I can guarantee their attitudes and marketing strategies would change. |
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Pillar of the Community
Canada
1027 Posts |
@Wildflower If what you say is fact then maybe they should just stop selling direct to the public if it is all so problematic with free shipping and handling, accounting, rep commissions and so on when dealing with individual buyers like me. It must be topsy turvy, with all their departments, when it comes to a promotion offering "a free wooden case" with a purchase of $300.00 before the end of June 30th, 2017. Free shipping and handling for that FREE wooden box and applying it to their books must take a lot of effort and extra cost.They even offer free shipping on some of their small $19.95 items for Canada 150, Canada Post offers free shipping over 25.00. Dealers offer free shipping to VIP clients plus greater credits, offers and service with a big "Thank you" attached to it. Just my opinion: RCM speaks with a forked tongue when it comes to their corporate values to which they claim to adhere to and I no longer believe them. They need a major overhaul in their marketing department and should be reading in depth these forums to feel the true pulse of what the coin community is saying about their practices! @MoneyPenney @darryldarryl @jackalope Yes....maybe that is what is needed, for all of us to stop buying their NCLT. Edited by New1954
06/23/2017 09:25 am
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Pillar of the Community
Canada
5324 Posts |
If one buys from the RCM not through a rep, the largest RCM dealers have a 30% markup that's 30 bucks on a 120.00 coin, kid of a real difference of where a NCLT coin is purchased from. Was talking to my rep a couple days ago first time in months, finally purchased one of those clocks, he says he is extremely busy, go figure, most of us on this forum seems to have severely curtail RCM purchases, yet the rep says otherwise, they don't build them if no ones buys them. |
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Pillar of the Community
710 Posts |
@wildflowerAB Let's remember the collector case was available to all on the RCM website last year. So aside from the MC tier hot button, the RCM could once again make it available to everybody anytime they choose to do so. Just my Two Cents...  |
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Pillar of the Community
Canada
1027 Posts |
@Alex A What do you mean that the collector case was available to all last year? The wooden one was for sale @ $129.00 and the MC case was given to those who reached a platinum level prior to their new "redemption code" rewards program. Do no get what you are saying...must be on a slow brain day for me |
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Pillar of the Community
Canada
2845 Posts |
Quote:
@Wildflower
If what you say is fact then maybe they should just stop selling direct to the public if it is all so problematic with free shipping and handling, accounting, rep commissions and so on when dealing with individual buyers like me.
RCM has chosen to allow an arrangement with select dealers to market newly released NCLT at the same issue price as RCM sells it for, so that says to me RCM has already determined that alternate delivery channels are desirable to a certain segment. Commissioned coins and the fast sellouts because RCM sells limited quantiles direct is another example of a close inter relationship with RCM. This is a win win for RCM. Those particular dealers are not in competition with RCM, they're simply an alternate distribution point. RCM, as the manufacture, still profits because they avoid costs associated with direct sales. Quote:If everyone just stopped buying the RCM NCLT for even six month I can guarantee their attitudes and marketing strategies would change. |
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Valued Member
Canada
330 Posts |
This sounds like when folks were talking about not buying gas on a certain day to show displeasure in prices. I'm for some reason not miffed that they didn't extend the free case offer to me (Platinum Plus). I already have one which I think curbs my distaste for their inconsistent marketing. Companies do this type of marketing all the time though. Look at the cable companies, cell phone companies, credit cards and the like all offering deals to "New Customers Only" which is somewhat what this offer is. This is RCM's way of trying to entice small spenders to reach a MC level. I'm sure MC membership is a key measurable for them and they're trying to not show a significant drop in it. The face value program going away is sure to have a significant impact on MC membership. |
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Pillar of the Community
United States
2408 Posts |
I'm a low tier now and didn't get this offer. Maybe it's to punish me for not buying as much as I used to.
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Pillar of the Community
Canada
634 Posts |
The elimination of face value coin will drop many from MC status...but it's likely we'll beyond just those collectors falling out of MC levels
Curious to know how many dropped tier levels within MC status?
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Replies: 22 / Views: 3,855 |
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Posted 06/22/2017 10:27 pm
