Provident Metals Opinions

I had a pretty big issue with them and haven't bought from them since unfortunately, since they do have some good deals. I ordered $10 worth of 90% silver. They sent me 100 dimes...cool. However, more than 20 of them were in terrible shape. In fact, on most of them, you couldn't even tell they were a dime.

Now I know it's "junk" silver and not supposed to be perfect but these were in unacceptable condition. It wasn't from wear. It looked like something was spilled on them and left for decades. Since they send that nice card in the box saying they want me to be 100% satisfied, I complained. They initially balked and tried to say it's junk and I shouldn't expect it to be in good condition. Anyone who watches my Youtube videos knows that I know junk silver...I buy it all the time and sometimes you get some bad ones. However, they frankly dumped terrible coins on me. I would have never bought them if I had went to a coin shop or elsewhere. I told them they were too big of a company and their reputation was not worth them selling stuff like that.

Well they finally agreed to a return but I had to pay shipping fees...almost $8. Now anyone who buys the 90% knows that that totally killed any reason for me to buy from them at a great price. I have now way over paid for it. So I sent it back and a few weeks later got a roll of quarters back from them.

There is too much competition to deal with them. There was no reason for them to sell such crappy coins and if for some reason it slipped through their quality checks, they should not have put the burden on me to send them back. Since then I have spent a lot of money (with silver being so low) and they have received none of it. But IMHO, they don't deserve my business.

I know many people love them...I read it all the time but they lost me...all over a few dimes. I would just say to keep an eye on the items you order and know they are not really that concerned about your satisfaction...even though they claim they are.

There is definitely a risk buying online. For many, including myself, it's really my only outlet. I got my Canada 150 Maples today, real sharp! Should be getting my Krugerrand's on Monday.

I bought some of those 2018 SML incuse coins on ebay from Provident Metals. Is the Queen side incused as well? $95 and some change for 5 of them. I could have bought 6 regular SML for around $100ish.

Today I got my 5 incuse maples from Provident's ebay listing. They are quite nice. The reverse is definitely more appealing than the obverse.

There is a prominent internet dealer I have not dealt with and would love some feedback on. I have not asked on Coincommunity because I assumed it would be a prohibited topic.
Can someone tell me whether it is appropriate or inappropriate to ask about a dealer on the forum? Thanks much.

Provident did make good on my problem, but it was necessary to call them, and it took more than one call to get the right person. That had the feel of a small company with only one person handling certain things, which seems odd for a major online dealer.

Their prices are very competitive, and they're the only dealer I've tried that doesn't charge me sales tax, which saves quite a bit.

I've bought junk US silver, silver rounds, and several 1-oz foreign silver coins with no problem. They taught me to avoid cull silver dollars, unless they're priced at melt value, which is very unlikely to happen.

I love them, and they have good prices and great deals sometimes. If you buy enough from any one company, I would think that every transaction can't be perfect, IMHO.

I bought several times from Provident. They are very good and have good prices. One thing, today I got an email saying they had 1\10 oz gold coins selling a melt price. I couldn't find such a deal on their website. I don't buy gold and if I did, it would not be 1/10 oz because the premiums are too high. But at melt? I would buy that. To be honest, so far I've made several silver purchases at Provident, JM Bullion, BGASC, Bold, APMEX, Golden State Mint, Monarch Precious Metals, Moonlight Mint, and Intaglio Mint and have never had a problem (knock on wood). I've bought buffalo and Liberty nickels, Franklin half dollars, and Peace dollars at APMEX and I would say the grading in my opinion was somewhat generous. That is to say, maybe VG was more like G, XF was more like F, etc.

Intaglio mint stopped selling retail, so that was disappointing.