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 Replies: 17 / Views: 2,453 |
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Pillar of the Community
Canada
3328 Posts |
I mean they should re holder it for you and give a refund imo, the coin could have been rattling around the entire time. The othe day I ordered a burger and fries and a Rochefer 10(a beer but I like my fancy beer) from a local restaurant, the forgot the beer and gave a full refund on my entire order. PCGS should do the same imo.
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Pillar of the Community
 United States
669 Posts |
They sent me a FedEx label to send it back and that they will "reholder it for free". I would hope.
Maybe they would've done more but I only have 8 days left on my membership with them and I opted not to renew. Don't know how much leverage that serves.
And in terms of expediting: all they will do is expedite entry into the system, but no expediting of re-holdering.
Edited by mrpapageorgio
02/15/2022 12:26 am
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Bedrock of the Community
United States
20753 Posts |
I wonder how many times like this have happened but not made public.
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Moderator
 United States
188560 Posts |
Quote:
They sent me a FedEx label to send it back and that they will "reholder it for free"... all they will do is expedite entry into the system, but no expediting of re-holdering. Hopefully it will not take as long this time. I wish you good luck!  |
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Pillar of the Community
United States
669 Posts |
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I wonder how many times like this have happened but not made public. Well I wasn't gonna risk just "popping it back in" and hoping it stays there. I could only imagine what would happen if someone tried to sell something down the line and it was much more high value and in that condition. |
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Valued Member
United States
191 Posts |
Wow! Hopefully, this is a rare instance. And, if so, I wonder why PCGS would not also refund the cost of the submission in addition to the reholdering.
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Bedrock of the Community
United States
17884 Posts |
It is a rare event, but this isn't the first time it has been reported having a submission returned and the slabs not sealed.
Edited by Conder101
02/15/2022 7:20 pm
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Moderator
United States
96209 Posts |
Well this is the first I have ever heard of this kind of 'error' how would PCGS list it?
I'm glad that PCGS would take it back to fix this.
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Pillar of the Community
United States
669 Posts |
Just got the return tracking number, guessing it'll go out today. 3 weeks, which is better than turnaround times for grading I guess. lol
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Moderator
United States
188560 Posts |
Good to hear!  |
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Pillar of the Community
United States
669 Posts |
OMG, just got it back today. Normally I don't like to nitpick, but since I paid for it, while the coin is now properly sealed, they apparently swapped out the "Morgan 100th Anniversary" label for the generic gold shield label. If I hadn't paid for it, I wouldn't care, but it would be nice if they could just do it correct.
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Moderator
United States
188560 Posts |
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...they apparently swapped out the "Morgan 100th Anniversary" label for the generic gold shield label. If I hadn't paid for it, I wouldn't care, but it would be nice if they could just do it correct. Seriously? What are they doing?  That is not a nitpick. That is another legitimate complaint.  |
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Pillar of the Community
United States
669 Posts |
Just for reference, here it is with the repaired holder that's now sealed. However, the silhouette of the Morgan that should be on the right side of the label is missing (compared to the pics on the first thread where it's visible). This is just a generic Gold Shield Label. As I said, I would just say forget it, but since I paid extra for it, it shouldn't be that hard for them to do this right the first time.  |
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Moderator
United States
188560 Posts |
Quote:
Just for reference, here it is with the repaired holder that's now sealed. However, the silhouette of the Morgan that should be on the right side of the label is missing At least it still has the text, I guess.  Quote:
As I said, I would just say forget it, but since I paid extra for it, it shouldn't be that hard for them to do this right the first time. Although I would be hesitant to send it again, I would still lodge a complaint. At least get a comp or a partial refund out of it. |
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Moderator
United States
54282 Posts |
I would not let that slide. I would strongly express my disappointment with the service I paid for.
Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Posted 02/14/2022 9:56 pm
