| Author |
 Replies: 25 / Views: 1,509 |
Page 2 of 2
|
|
|
|
Pillar of the Community
Taiwan
606 Posts |
Unfortunately you are out of luck as it was not brought to the P.O. attention when it was picked up. I also have a P.O. box and had a similar situation occur with the same type of mailer with a coin shipped from Germany. It was insured and required signature confirmation. The mailer was torn open and an $800 coin was missing. The mailer was enclosed in a clear plastic sealed zip lock with a printed label on it from the point of entry into the U.S. stating that the mailer arrived in this condition. Once I saw the condition I refused to accept it but took photos and contacted ebay. I was made whole. Ever since this episode I will pay for signature confirmation if the seller does not offer it. A little extra tape on these type of mailers will not make any difference at all IMO. If they are sealed properly I find them practically impossible to open without the use of scissors. |
|
Pillar of the Community
 United States
6526 Posts |
Quote:
Ever since this episode I will pay for signature confirmation if the seller does not offer it. How does that work, exactly? I thought the seller sets all the parameters. |
|
Pillar of the Community
United States
1502 Posts |
I have to agree with NSS, that looks like an intentional removal. Those sealed envelopes do not open easy. Postal Inspector should start at hub where Zypies drops off their shipments. I always tape my ebay shipment envelope AND tape the coin to the packing slip/receipt. |
|
Valued Member
United States
202 Posts |
Before filing any ebay claim, you should reach out to the seller and explain the situation. Only after that fails would I start the ebay claims process. If you filed an 'item not received' claim then ebay would obviously side with the seller as the tracking shows it as delivered. You should instead file an 'item not as described' claim and note the ordered item was not what arrived. |
|
Pillar of the Community
Taiwan
606 Posts |
Brandmeister: You are correct. My concern has been with purchases outside of ebay and it has only happened a couple of times on small ticket items where the seller would insure the parcel on his end but not include signature confirmation. Completely understandable so I would offer to pick up the cost. |
|
Pillar of the Community
United States
2235 Posts |
About two years ago I started video recording package openings with my cell phone. I lean the phone on wall next to table and reverse the lens. I have evidence if something is missing or broken. I've only used a video once when a security camera arrived broken, plastic housing cracked. I sent the company the short clip of me opening the box. The camera company promptly exchanged it, no charge. I don't know how ebay or a seller would respond with video evidence. Videos can be edited, spliced to look like something happened but didn't, usually you can see cut/pasting though. I'd rather have them question the validity of a video than have nothing to show there's a problem. Edited by livingwater
05/08/2024 3:09 pm
|
|
Pillar of the Community
Canada
1766 Posts |
A year or so, Canada Post, top torn, stapled closed by someone. Left in mailbox.  One out of eight ancient coins missing (the cheapest). Was reimbursed by seller.  Edited by Sharks
05/08/2024 4:18 pm
|
|
Moderator
 United States
96580 Posts |
Quote:If you sell on ebay, please add a little extra tape to the package. Have you any idea how expensive a bit of tape is?  Anyway, once in a while I'll get a package with so much packing tape on it I have to fight with it for minutes to get it open and sometimes I have to use a blade to open it up - talke about over kill (but I'd rather have to fight a package open than to find it already empty.. Sorry for your loss on that nice coin Care to share the seller so I can avoid him/her? |
|
Valued Member
United States
450 Posts |
What a bummer. I've had no problems with ebay items. Even from another country. I have noticed that some reputable sellers will (kind of) label the items as something other than what was in the package when coming from other countries. PS, I save the packages because they sometimes have cool stamps. |
|
Pillar of the Community
Canada
5394 Posts |
If it was sent USPS GROUND ADVANTAGE
automatic insurance of 100 is included.
Get in touch with USPS investigations .
|
|
Moderator
United States
188770 Posts |
This is terrible to hear. I hope you are able to get something from the PO.  The seller deserves a very harsh negative. They at least should have worked something out with you.  |
|
Bedrock of the Community
United States
12057 Posts |
Step 1. File a SNAD complaint (Significantly Not As Described) on ebay and do this ASAP if not already done. An ethical seller would file a postal insurance claim to recoup their losses and then refund the seller for the full amount paid. If that doesn't work, Step 2. Initiate chargeback process on your method of payment (PayPal or bank card) to stop and reverse payment because you did not receive the item you purchased. This will most likely be decided in your favor since the seller (merchant) is required to prove that you took physical possession of the item in question and cannot do so. PS. Insurance is 100% the seller's responsibility and it is never the buyer's responsibility, because insurance exists to protect the seller. If it was sent Priority Mail, that includes a certain amount of insurance at no additional cost to the seller. I've been buying and selling on ebay since 1997 and 99% of my transactions have been great but there's always that 1% that go sideways. Member ANA - EAC - TNA - SSDC - CCT #890 "Most of the things worth doing in the world had been declared impossible before they were done." -- Louis D. Brandeis |
|
Valued Member
 United States
361 Posts |
Dearborn the ebay seller is "Zypies", they sell tons of coins and have 100% rating. I now understand the rating system on ebay is a joke. I posted negative feedback for this seller and ebay said I broke feedback rules thus my negative feedback does not count. Due to mentioning that a "case" was opened on this lost item. Now I know the ebay posting rules really well. I did appeal to ebay and lost again. ebay wanted a police report filled out with a bunch of hoops for the police station to jump though. The police laughed at eBays request and said it's a postal matter, deal with them. The dealer was less than helpful during this whole process, no communications what so ever. While ebay is a nice place to see a lot of coin product, I think I will be slowing down my purchases from them. I will be searching out shops directly online and go that route. ebay was not helpful on this matter, I can take my chances else where. This case is officially closed. |
|
Pillar of the Community
Taiwan
606 Posts |
You keep looking for someone to blame. If you want to blame someone blame your wife. She picked up the mailer and did not bring it to the PO's attention. Once she walked out the door all bets are off, Why in the world would you expect ebay or the seller to act differently. All the proof they have is that the item is shown as delivered. End of story It doesn't matter if you shop on ebay or elsewhere online the results will be the same if you or your wife walk out of the PO with an empty mailer. |
|
Pillar of the Community
Canada
5394 Posts |
The case is officially closed.
As it should be !
|
|
Page 2 of 2
|
Replies: 25 / Views: 1,509 |
Page 2 of 2
|
First Page
Posted 05/08/2024 09:43 am
