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 Replies: 27 / Views: 2,627 |
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Moderator
 United States
187862 Posts |
Quote:
I'll call as soon as I cool down. Might be a few days. A wise decision.   |
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Pillar of the Community
Canada
1527 Posts |
Wow DOCC,
I'm hoping ANACS makes good and offers up some grading credit or refund in the amount of the difference between this current shipping fee and your usual shipping fee.
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Pillar of the Community
  United States
1502 Posts |
Cooled down enough to make contact Monday morning. Spoke with a wonderful CS rep who was going to leave a note for her supervisor. Nada, zero, zilch since and as such, my position stands.
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Moderator
United States
187862 Posts |
Bummer.  |
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Moderator
United States
54280 Posts |
Call back and ask to talk to that supervisor. Don't let the bureaucracy win.
Show your financial support of the Coin Community Family (click here)See my topic on Mexican Numismatic Medals (click here) |
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Moderator
United States
187862 Posts |
Quote:
Call back and ask to talk to that supervisor. Don't let the bureaucracy win.   |
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Pillar of the Community
United States
2219 Posts |
I would call them several times a week asking to speak to a supervisor, if need be on your lunch break, I'd be sending them an email every day telling them you have shared your bad experience online with other collectors and hope you can report a good outcome, I'd write them a letter documenting you did not ask for that shipping. Of course don't loose your temper but as they say the squeaky wheel gets the grease.
Edited by livingwater
08/22/2024 3:34 pm
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Pillar of the Community
Canada
5394 Posts |
Barking at a treed cougar won't bring it down!
I am willing to bet that you never even tried to
Talk to Paul DeFelice or anybody in ANACS
top management.
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Pillar of the Community
United States
7174 Posts |
Never had a problem with them. If it's their error, they will fix it.
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Pillar of the Community
United States
7615 Posts |
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If it's their error, they will fix it Yes, they will! You just need to be diplomatic, persistent and point out what you think they did wrong! At a minimum they should be able to explain to you WHY your item was shipped to you that way. |
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Pillar of the Community
United States
1502 Posts |
I must correct my prior statement, they did leave a voicemail that I missed on Monday.
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Moderator
United States
187862 Posts |
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I must correct my prior statement, they did leave a voicemail that I missed on Monday. What did they say? |
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Pillar of the Community
United States
1094 Posts |
Well what did they say? I have also never had a problem with ANACS, always helpful.
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Pillar of the Community
United States
7615 Posts |
Well, we are still waiting on what they (ANACS) told you. |
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Valued Member
United States
345 Posts |
It is always a bummer when these things happen ... Life.
I have had good luck with ANACS ... using a credit card, which offers some protection, might be wise.
Good luck with the "refund"
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Replies: 27 / Views: 2,627 |
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First Page
Posted 08/16/2024 11:12 am
