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Comments On Ebay's New Fees & Policies

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mycrob's Avatar
United States
2602 Posts
 Posted 01/29/2008  12:59 pm Show Profile   Bookmark this topic Add mycrob to your friends list Get a Link to this Message Number of Subscribers
See http://www2.ebay.com/aw/core/200801...-01-29054823
and
http://pages.ebay.com/sell/update08/overview/

Please comment on whether you think these changes are good, bad, or only certain ones are good or bad.

For me, the final value fee hike seems massive (5.75% to 8.75%). I haven't crunched the numbers to see if the insertion fee, picture fees and other fee declines will be more than offset by the huge increase in FVF.

The other thing is feedback. We all know feedback has lots of problems, and at least in my opinion, heavily favors buyers. Now, buyers can leave a neutral or negative and cannot be retaliated with a neutral or negative back by the seller. I think this a major flaw because I've had buyers leave a neg or neutral because they didn't read the auction, and so they deserve a neg or neutral for i) not communicating 1st before leaving the comment; ii) not reading or mis-reading the auction and expecting more than what they got.

The 3 day waiting period prior to leaving a negative or neutral FB is a joke because hardly anybody receives the item within three days of the auction close. Unless I read that wrong...

Also, as a buyer, I find it troubling that there now is only 60 days instead of 90 days to leave feedback. I had a few problems with sellers that took more than 60 days to resolve- one of them took more than 90 days and I couldn't leave a well-deserved negative for the seller.

I do like getting credit for repeat buyers (but it should include even items within same week, not on separate weeks).

I like feature plus going down in price, as I have often hesitated to part with $19.95 for a low priced starting item.

Reserve fees are DOUBLED for items under 200.00 and are now NON-REFUNDABLE if the item does NOT sell.

Please provide your comments in this thread

Comments-On-Ebay's-New-Fees-&-Policies
Edited by mycrob
01/29/2008 12:59 pm
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halfabustisbetter's Avatar
United States
1984 Posts
 Posted 01/29/2008  1:18 pm  Show Profile   Bookmark this reply Add halfabustisbetter to your friends list Get a Link to this Reply
I've looked them over briefly and so far I am not happy with what I see. If you add in the PayPal fees I think a lot of people are going to be upset by these changes from a $ standpoint alone.
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bobby131313's Avatar
United States
24173 Posts
 Posted 01/29/2008  1:43 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
We're OK with the prices somewhat, it's not that hateful.

However, if the new feedback rules really do go into effect we will not be selling on ebay anymore, it's by far the stupidest thing ebay has ever done. No question.
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 01/29/2008  3:19 pm  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply
I will not leave Feedback for a buyer until this rule is changed. I will be adding notes to my currently-running auctions to that effect.
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bobby131313's Avatar
United States
24173 Posts
 Posted 01/29/2008  3:35 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
This is going to lure out even more scam buyers than there already is. How hard is it to demand a partial refund now that there is no accountability? There's nothing you can do to alert anybody about it. We just won't sell at all on ebay.

You will see CoinCommunity.biz very shortly.
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halfabustisbetter's Avatar
United States
1984 Posts
 Posted 01/29/2008  3:43 pm  Show Profile   Bookmark this reply Add halfabustisbetter to your friends list Get a Link to this Reply
quote:
You will see CoinCommunity.biz very shortly.


Let me know if you're looking for investors.

I expect these moves by ebay will be causing a lot of sellers to rethink their use of ebay as a venue.
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bobby131313's Avatar
United States
24173 Posts
 Posted 01/29/2008  4:02 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
Oh it's not going to be an auction site, just a place for Mom and Dad and their consignment sales.
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 01/29/2008  4:09 pm  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply
quote:
Oh it's not going to be an auction site, just a place for Mom and Dad and their consignment sales.


....which leads to the question, can you mass-email your existing/prior customers?
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halfabustisbetter's Avatar
United States
1984 Posts
 Posted 01/29/2008  4:13 pm  Show Profile   Bookmark this reply Add halfabustisbetter to your friends list Get a Link to this Reply
Well, let us know if you ever decide to make it a group shop.
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1sikevo's Avatar
United States
1130 Posts
 Posted 01/29/2008  4:13 pm  Show Profile   Bookmark this reply Add 1sikevo to your friends list Get a Link to this Reply
As in everything else in life, there are positives and negatives to these rule changes. The current feedback system does not work and favors powersellers. You give them a well-deserved negative and you get one back in retaliation. They can bury your one negative because they get hundreds of feedbacks a month while you're left with a glaring black eye.
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bobby131313's Avatar
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24173 Posts
 Posted 01/29/2008  4:21 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
quote:
As in everything else in life, there are positives and negatives to these rule changes. The current feedback system does not work and favors powersellers. You give them a well-deserved negative and you get one back in retaliation. They can bury your one negative because they get hundreds of feedbacks a month while you're left with a glaring black eye.


Sorry but you're wrong. What's to stop you from buying something with 100 negatives on your record? Answer: Absolutely nothing.

You look at a seller record with 100 negatives and make the choice to move on.

If you think most buyers actually look at the comments you're severely mistaken. Most just look at the percentage, they in no way get buried. They haunt you for a long time.

The feedback system is landslide tilted towards buyers. Let sellers' set a minimum feedback percentage that can bid.... then we can finish this conversation.
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 01/29/2008  5:10 pm  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply
OK, let's make some lemonade of these lemons. If the new rule sticks, starting in May I'm going to be buying coins from the usual ebay suspects, and leaving honest Feedback about them. If they ship fast and cheap, I'll give them stars for it. If I get an AU coin in an "MS66" slab, they get a Negative. Of course, I'll probably only get one shot at each seller, but if enough of us do that, we can probably make a difference.
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bobby131313's Avatar
United States
24173 Posts
 Posted 01/29/2008  5:10 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
quote:
can you mass-email your existing/prior customers?


Most of 'em. And an announcement here should pretty much cover the rest.
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Sleaklight's Avatar
United States
827 Posts
 Posted 01/29/2008  5:18 pm  Show Profile   Bookmark this reply Add Sleaklight to your friends list Get a Link to this Reply
I'm with SuperDave on this one. I've bought some items which when delivered are not as pictured or considerably not as described but did not leave feedback because I was certain the seller for neg feedback me as well. This move should help weed out some bad sellers who leave feedback based on what the buyer leaves them. I don't really like their hike of final closing values. I like how they say "You asked, we listened. We're reducing Insertion Fees and adjusting Final Value Fees to lower your up-front cost to sell on ebay." Yet the .5 cent insert reduction fee on starting prices of .01 to .99 will be made on the first two dollar increment of a bid (7 cents). They reduce one thing and make more than before now with their new pricing. Oh well.
Valued Member
United States
64 Posts
 Posted 01/29/2008  6:44 pm  Show Profile   Bookmark this reply Add PMallette to your friends list Get a Link to this Reply
I like the lower listing fees, the Paypal Protection for any shipping address (not just confirmed addresses), and the powerseller 5% and 15% Final Value Fee discounts for DSRs of at least 4.6 and 4.8. But the higher Final Value Fees look really high!
No longer with us
United States
207 Posts
 Posted 01/29/2008  7:07 pm  Show Profile   Bookmark this reply Add 1899 to your friends list Get a Link to this Reply
The feedback policy is redundant--forget me selling anything anymore--maybe buying since you can't be a negative buyer and only the seller will be penalized with negative feedback!
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