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 Replies: 53 / Views: 16,365 |
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Valued Member
United States
89 Posts |
I have never used goldmart but have used APMEX multiple times. I have only had good experiences and their packaging is amazing and inconspicuous. |
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Valued Member
United States
404 Posts |
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Report them to the credit card company. Visa/Mastercard does not allow it. They can get their account terminated. Merchants are also not allowed to ask for additional ID in a normal transaction, meaning if a cash transaction doesn't require it, they may not require it for Visa/Mastercard either. 1. Goldmart doesn't charge processing fees, they offer a cash/check discount on shipping fees. that's why there isn't a seperate line item for processing fees. 2. Visa discourages sellers from asking to see ID. Merchants are allowed to ask, but the buyer may decline, as long as the back of the card is signed and the signatures match. If the card is not signed and/or the signatures do not match, the merchant may request ID or have the right to cancel the sale if the buyer refuses to show ID. If the merchants asks for ID, and the customer says no, the merchant is allowed to call the credit card issuers to verify the card is valid, which can take 2-5-10+ minutes. |
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New Member
United States
1 Posts |
I have purchased with Goldmart a few times. They're NOT professional, their customer service stinks. It takes forever to get your order. You will need to keep calling them everyday. Everybody will give you different answer and will always put you on hold for long time. Just don't buy from them. Their price might be low but they will never responsible if your order gets lost or damaged and will not help you claim for it either. I'd rather pay a bit more and have peace of mind.
*** Family Friendly Edit ***
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Pillar of the Community
United Kingdom
616 Posts |
I have been waiting on an order is 4/5. I am reserving judgement but it has been very frustrating. To me 20 days is excessive.
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Pillar of the Community
1283 Posts |
Did you pay via a check? If so you have to take that into account. GM has always taken around 3 weeks for my orders all paid via a check. Plus with the recent crash you have to understand that maybe they got a bit backlogged. I mean think about the sear number of orders they took on the Friday-Monday time period, probably tons of PMs.
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Pillar of the Community
United Kingdom
616 Posts |
Nope, paid by CC. They told me yesterday the coins I ordered were in stock. We will see if they ship by Friday. This was my first order with them sort of a test. So far they are not passing.
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Bedrock of the Community
13014 Posts |
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Nope, paid by CC. They told me yesterday the coins I ordered were in stock. We will see if they ship by Friday. This was my first order with them sort of a test. So far they are not passing. Depending on what you ordered its highly likely they sold you coins they didnt have in stock at the time and have been waiting to get them in stock to ship. Theyre very famous for doing this, basically using your money to make them money and eliminating the risk of them having inventory. |
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Pillar of the Community
United Kingdom
616 Posts |
BB
Which is fine with me as long as I get my product. I don't even mind the wait if I could get accurate status or a hint someone care about my business. This was sort of a test order if they would have fulfilled it there was more business to be had but who knows now.
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Bedrock of the Community
13014 Posts |
I personally dont like how they do it. I'm a believer that if a company says they have something in stock that it should be in stock. If they wanted to let people make backordered orders I would have no problem with that. I've done that before with ammo. As long as the seller is upfront about everything I have no issue. The deception that its in stock though and then you wait several weeks before it even ships, especially when they dont wait to charge you) I dont like though and wont do business with companies that do that
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Valued Member
Canada
57 Posts |
F rating from bbb speaks for itself
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Pillar of the Community
United States
5854 Posts |
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F rating from bbb speaks for itself Wow, I just checked and you are right! Granted, it looks like every single complaint has to do with delivery (delays, I'm assuming), but it's still not good. Goldmart has significantly lower premiums (for the limited items they have in stock) than any other online dealer I have found. And I have bought a lot of stuff from them as a result. Apparently, however, the only reason they can offer such low prices is because (a) they often claim to have stuff "in stock" when its really not and (b) their shipping department consists of a single half-blind and crippled service monkey who only works on alternate Thursdays except when he is sick. I've had one problem with them regarding a package that arrived opened with missing merchandise, and they agreed to send me replacement merchandise at no extra charge (a 100-ounce silver bar and a tube of Philharmonics). So I have to give them credit for at least making it right in the end. But their communication is really awful and it gets annoying when they keep promoting how large orders paid by bank wire will ship within 2-4 days and then be shipped fully insured, which never actually seems to be the case. I dunno. In the past I have purchased 100-ounce silver bars for $0.39 over spot, Canadian Maples for $2.09 over spot, 100 gram gold bars for $19.99 over spot, etc. And so far I have received everything I have ordered, albeit after significant delays at times. Is it worth paying a few hundred dollars extra to get stuff quicker and with better communication? So far, I've been willing to deal with the problems in order to save the money, but to each his own. |
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Pillar of the Community
United Kingdom
616 Posts |
Personally, the stuff I ordered is for stacking or just setting aside so I am cool even if it comes in mid-May but there were other things I would have ordered from them had I received my original order and it been in good shape by now. Basically not sure I see them as a company I trust as a supplier for any large or regular purchase. More of a one off type of supplier when their prices are just too good to ignore. For comparison I received an order from APMEX made after my Goldmart order in 4 business days package beautifully in a box with a bubble wrap envelope inside. Edited by starbuxinvestor
04/25/2013 09:16 am
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Pillar of the Community
United States
5854 Posts |
Well, right now it probably doesn't matter since they barely have anything in stock and their premiums have gone up ever since spot prices have plummeted. Once prices and stock stabilizes, however, I will probably continue to use them for the occasional purchase of a 100-ounce silver bar or 100-gram gold bar. I'm not planning on buying any more monster boxes, but I'd definitely buy from them again if I wanted one, since they just contact the main distributor and have the item drop-shipped.
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Pillar of the Community
United Kingdom
616 Posts |
I am always a fan of drop shipping.
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Pillar of the Community
United States
1200 Posts |
My most recent Goldmart experiences are...
1- I deposit thousands of dollars of cash in their bank account;
2- They then they ignore my emails (literally NEVER responding to them);
3- When I try to call them, they leave me on hold for well over 10 minutes;
4- On the rare occasion when I actually get to talk to somebody, I have some nasty, officious little snip adopt an abrasive, combative attitude toward me, raise
her voice at me and talk over me so I can't get a word in edgewise;
5- They finally ship my order out long after there was any excuse for (on an "in stock and ready to ship" item).
In my book, the minor cost savings they used to be good for (but most definitely no longer are) never did warrant my tolerating being treated like that. With their
horrible excuse for "customer service," their BBB rating of "F", the way they lie to their customers and their continuing inability to fill orders being what they are,
I'll be surprised if they last another year.
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Replies: 53 / Views: 16,365 |
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Posted 07/31/2012 2:40 pm
