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All Forums Category: World Coins and Currency Forums Forum: World Variety and Error Coins

Advice Needed For Auction House Who Sold Fake Coin

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Author Replies: 7 / Views: 198Next Topic  
recollector
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Canada
196 Posts
 Posted Yesterday   09:26 am Show Profile   Bookmark this topic Add recollector to your friends list Get a Link to this Message Number of Subscribers
I buy sometimes from CGB Numismatics Paris. They sold me a fake france 5 franc 1829 coin that should have been easily identified as fake given theyre supposed to be experts in french coins (reeded edge with irregular reeding)(now I'm wondering if I bought fake ones before and didnt realize it.). After about 1 week of contacting them they finally respond they will refund, but since then, they never reply to my messages. I wrote in french also.
I have about 1000 usd in coins I bought from them sitting at their company in France. I paid all the invoices, minus the refund they said I woud receive, and requested them to send the coins but they never reply after that one time. The invoice still remains unpaid according to their website.
The problem is I paid by debit, not credit card, so I cant call the card company to reverse charges. Any ideas on dealing with a company that has such poor customer service?
CoinForMe
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 Posted Yesterday   10:28 am  Show Profile   Bookmark this reply Add CoinForMe to your friends list Get a Link to this Reply

Quote:
Any ideas on dealing with a company that has such poor customer service?

. . . Yes, never deal with them again.
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jbuck
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 Posted Yesterday   11:23 am  Show Profile   Bookmark this reply Add jbuck to your friends list Get a Link to this Reply
Yikes!
Coin Collector Since 1978Advice-Needed-For-Auction-House-Who-Sold-Fake-CoinAvatarAdvice-Needed-For-Auction-House-Who-Sold-Fake-CoinOld AvatarAdvice-Needed-For-Auction-House-Who-Sold-Fake-Coin7070Advice-Needed-For-Auction-House-Who-Sold-Fake-CoinEisenhowerAdvice-Needed-For-Auction-House-Who-Sold-Fake-CoinAustraliaAdvice-Needed-For-Auction-House-Who-Sold-Fake-CoinCanadaAdvice-Needed-For-Auction-House-Who-Sold-Fake-CoinWorldAdvice-Needed-For-Auction-House-Who-Sold-Fake-CoinCCF Members on eBayAdvice-Needed-For-Auction-House-Who-Sold-Fake-CoinCCF eBay Search Engine
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JimmyD
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Canada
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 Posted Yesterday   11:51 am  Show Profile   Bookmark this reply Add JimmyD to your friends list Get a Link to this Reply

Quote:
Yes, never deal with them again.

Good advice.
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CoinForMe
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 Posted Yesterday   12:01 pm  Show Profile   Bookmark this reply Add CoinForMe to your friends list Get a Link to this Reply

Quote:
Good advice.
. . . . . . . .
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Greasy Fingers
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 Posted Yesterday   9:55 pm  Show Profile   Bookmark this reply Add Greasy Fingers to your friends list Get a Link to this Reply
Might sound extreme but try contacting the Embassy of Canada in Paris and have someone there contact the auction house. Any pencil pusher would do.
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Errers and Varietys
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 Posted Yesterday   11:47 pm  Show Profile   Bookmark this reply Add Errers and Varietys to your friends list Get a Link to this Reply
That's very unfortunate.
Errers and Varietys.
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recollector
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Canada
196 Posts
 Posted Today  1H 17M ago  Show Profile   Bookmark this reply Add recollector to your friends list Get a Link to this Reply
Update: sometimes they come to my city to promote their coins.

All I had to do was say that they have to come to my city sometime, and when they do, I will be waiting to deal with them in person.

lo and behold, 15 minutes later, contact finally came, assuring me they were on it.

what is it with these companies who competely unappreciate the customers who gave them their business in the first place.
i dont care how busy you are, if I spend thousands of dollars on your business, I expect the common courtesy of a reply.


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