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 Replies: 10 / Views: 234 |
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Valued Member
Canada
197 Posts |
I buy sometimes from CGB Numismatics Paris. They sold me a fake france 5 franc 1829 coin that should have been easily identified as fake given theyre supposed to be experts in french coins (reeded edge with irregular reeding)(now I'm wondering if I bought fake ones before and didnt realize it.). After about 1 week of contacting them they finally respond they will refund, but since then, they never reply to my messages. I wrote in french also.
I have about 1000 usd in coins I bought from them sitting at their company in France. I paid all the invoices, minus the refund they said I woud receive, and requested them to send the coins but they never reply after that one time. The invoice still remains unpaid according to their website.
The problem is I paid by debit, not credit card, so I cant call the card company to reverse charges. Any ideas on dealing with a company that has such poor customer service?
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Pillar of the Community
 United States
2390 Posts |
Quote:
Any ideas on dealing with a company that has such poor customer service? . . . Yes, never deal with them again. |
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Moderator
United States
194779 Posts |
Yikes!  |
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Bedrock of the Community
Canada
21859 Posts |
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Yes, never deal with them again. Good advice. |
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Pillar of the Community
United States
2390 Posts |
Quote:
Good advice. . . . . . . . .  |
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Pillar of the Community
United States
7278 Posts |
Might sound extreme but try contacting the Embassy of Canada in Paris and have someone there contact the auction house. Any pencil pusher would do.
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Bedrock of the Community
United States
78331 Posts |
That's very unfortunate.  Errers and Varietys.
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Valued Member
 Canada
197 Posts |
Update: sometimes they come to my city to promote their coins.
All I had to do was say that they have to come to my city sometime, and when they do, I will be waiting to deal with them in person.
lo and behold, 15 minutes later, contact finally came, assuring me they were on it.
what is it with these companies who competely unappreciate the customers who gave them their business in the first place.
i dont care how busy you are, if I spend thousands of dollars on your business, I expect the common courtesy of a reply.
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Moderator
United States
194779 Posts |
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All I had to do was say that they have to come to my city sometime, and when they do, I will be waiting to deal with them in person. You and the brute squad.  Thank you for the update. I am glad the stick worked.  |
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Valued Member
Canada
197 Posts |
When I have my coins in hand, then I can say it worked. Until then, I will be preparing for my future meeting.
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Moderator
United States
194779 Posts |
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When I have my coins in hand, then I can say it worked. Until then, I will be preparing for my future meeting. Good point.   |
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Replies: 10 / Views: 234 |
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Posted Yesterday 11:23 am
