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Not Sure I Deserved A "Neutral"

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The_Duke's Avatar
United States
1745 Posts
 Posted 06/28/2010  12:16 pm Show Profile   Bookmark this topic Add The_Duke to your friends list Get a Link to this Message Number of Subscribers
I sold a roll of mixed date buffaloes
http://cgi.ebay.com/ws/eBayISAPI.dl...290445777569 and received the following comment from the buyer "shipping was really fast, but items were also very worn down".

I try to accurately describe my auctions, didn't I say "The dates range from full dates (VG or so) to just enough date to make out what year the coin is" in the listing.

Any suggestions to make my listing better? Or is it just the charms of ebay?

Duke
Locked
822 Posts
 Posted 06/28/2010  12:36 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply
Classic example to show that the buyer's only responsibility is not just to pay. They are also responsible for reading the description and understanding what they are buying. This irresponsible buyer is now on my BBL.
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The_Duke's Avatar
United States
1745 Posts
 Posted 06/28/2010  12:50 pm  Show Profile   Bookmark this reply Add The_Duke to your friends list Get a Link to this Reply
Do you think I should contact him or just drop it?
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Namachieli's Avatar
United States
2120 Posts
 Posted 06/28/2010  12:57 pm  Show Profile   Bookmark this reply Add Namachieli to your friends list Get a Link to this Reply
I think drop it. But for the future.


Quote:
All of these have dates


Could be viewed as "Full date" to people that cant read the whole auction and see where you said some just enough to make out the date.

I'd say drop it. Guy sounds like a do***er.
Valued Member
Excalibur's Avatar
United States
118 Posts
 Posted 06/28/2010  1:08 pm  Show Profile   Bookmark this reply Add Excalibur to your friends list Get a Link to this Reply
Your listing clearly indicates condition of the coins. Buyer either didn't read your description or can't read and understand text at the same time.
Valued Member
Whytlash's Avatar
United States
407 Posts
 Posted 06/28/2010  1:26 pm  Show Profile   Bookmark this reply Add Whytlash to your friends list Get a Link to this Reply
Quite the conundrum, isn't it?

In about 13 years of buying and selling on ebay (mostly buying) I've noticed the melting pot of humanity that exists in this country. I've read a ton of feedbacks and after a while it becomes very easy to believe that a lot of people are just stupid. The fact is that a lot of people think only emotionally and not logically or rationally.

I always find in amusing when someone dings a seller because the two dollar item the purchased or won was not in pristine condition, even though the text of the listing and there pictures tell an entirely different story.

It is true that a great number of people simply do not "read" the description, or they read it and it doesn't compute. They look at pictures with a biased eye, assuming what they will be getting will be better than the picture for various reasons.

In your case, the buyer was assuming something not based in reality, or the evidence presented. I would think that the best course of action, if you really wish to have the neutral removed from your feedback total, is to contact this eminently observant buyer and offer a partial refund to satisfy him and ask that he remove the neutral.

And bite hard on that bullet as you do so!

It is unfortunate, but that is the current level of intelligent life on the planet earth.

As far as future listings, here is a lesson learned. In the balance between salesmanship, presentation, and full disclosure, sometimes you have to "just spell it out" to avoid misunderstandings based on more on fanciful beliefs than reality.

"These things are pretty worn down folks. That means some have fully readable dates, and the rest of the coin is worn down pretty good, and others have just enough date showing to tell what year it was, and the indian and the buffalo look like they've been on a diet and lost a lot of weight!"

Sucks, don't it?

I once had a handful of steel cents (about 30 or so) that were pretty bad, from roll searching and such. I wanted to get rid of them. I put them up with the title "Bad Pennies!" The coins were laid out with a good pic and the text was commensurately written in a humorous vein about how bad they were, oxidized, rusted, and so on, and that they just needed someone to give them a good home. I made no bones about how bad they were. I think I got about 50 cents apiece for the lot. I think this was the feedback (hard to tell now but they're all pretty much the same) "Fast shipping..coins as advertised..good eBayer."

Hope this helps,

Steve
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weerdsteev's Avatar
United States
1291 Posts
 Posted 06/28/2010  3:14 pm  Show Profile   Bookmark this reply Add weerdsteev to your friends list Get a Link to this Reply
Assuming that the dates were, indeed, decipherable you definitely did not deserve this neutral. I looked at your bidder's history going all the way back to January of 2009 and in that time you were his only seller who sells strictly coins. Everyone else he's bought from sells lamps, dolls, knives, etc, so he's probably not real savvy when it comes to buying coins, especially Buffalo nickels that have partial dates. That's NOT to excuse him from reading your listing thoroughly and asking questions and, in fact, if it was me on the receiving end of the neutral I'd want to beat him like a runaway circus monkey, but he does not appear to be a coin collector....more like a random buyer of "things".
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xshift's Avatar
United States
2669 Posts
 Posted 06/28/2010  3:28 pm  Show Profile   Bookmark this reply Add xshift to your friends list Get a Link to this Reply

Quote:
I'd want to beat him like a runaway circus monkey


I just love the way you describe things weerdsteev.. but I really ought to remember not to be drinking something when I read your posts..!
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Moe145's Avatar
United States
8904 Posts
 Posted 06/28/2010  3:33 pm  Show Profile   Bookmark this reply Add Moe145 to your friends list Get a Link to this Reply
Bottom line: You can't please everyone. Someone's always going to complain.

I have given ebay refunds to underserving buyers merely to avoid a Negative. It's not right and unfair but sometimes it's the cost of doing business.

You can always "flame" the buyer in your Feedback about them, but the way ebay has it now, buyers have the last word on Feedback and you're going to lose that battle.

You can just add another qualifying statement to your already given feedback explaining your side. That's about the best you can do.
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weerdsteev's Avatar
United States
1291 Posts
 Posted 06/28/2010  3:39 pm  Show Profile   Bookmark this reply Add weerdsteev to your friends list Get a Link to this Reply
Yeah...I'd go into the "Reply to feedback" section and write, "Which did you NOT do, read my ad or look closely at the coins?"
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oih82w8's Avatar
United States
7840 Posts
 Posted 06/28/2010  3:45 pm  Show Profile   Bookmark this reply Add oih82w8 to your friends list Get a Link to this Reply
I'd probably go one step farther; "all dates are identifiable". I have a couple buffs that only have the last two digits remaining because of edge wear, since they are all "19XX" it is identifiable by date.
Valued Member
Fatboy's Avatar
United States
313 Posts
 Posted 06/28/2010  4:04 pm  Show Profile   Bookmark this reply Add Fatboy to your friends list Get a Link to this Reply
I just looked at your listing I understood it just fine.I have bought & sold on E-Bay some people are just unhappy no matter what you do. I would just block him from bidding on your stuff and go on to the next thing.
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cwb1877's Avatar
United States
1659 Posts
 Posted 06/28/2010  5:14 pm  Show Profile   Bookmark this reply Add cwb1877 to your friends list Get a Link to this Reply
There is nothing wrong with your listing. I understood it just fine and you didn't deserve a neutral. Every once in a while you are going to run into a problem buyer. Just a fact of doing business.

If it were me, I would just let it go and forget about it. I would not respond to the feedback since that only serves to draw attention to it. Give it a few months worth of transactions and it will be buried in a sea of green.

If you feel inclined to leave a comment on the feedback, keep it professional. You could leave something like "Didn't know you were unhappy, I offer a 7 day return policy" or something to that effect. Feedback that you leave for others tells a lot more about you than feedback you receive.

You can tell a lot about a person by how and what they write. This neutral did not hurt your 100% rating. You've got an excellent feedback profile and I wouldn't hesitate for a second to buy from you.
Valued Member
United States
294 Posts
 Posted 06/28/2010  7:40 pm  Show Profile   Bookmark this reply Add omahaorange to your friends list Get a Link to this Reply
I think the statement in the description "The dates range from full dates (VG or so) to just enough date to make out what year the coin is" may be a little misleading. Was it one VG and 40 very worn coins? Or a nice mix of VG and worn? The picture is not very clear as to what dates are visible, short of me downloading it and enlarging it with photoshop. With that said, I have seen bids on 30 and 40 coin (common date, some dateless) lots of these go for anywhere from a buck to a buck and half per coin ($30-60/lot), so all in all, I think the buyer got a pretty good deal.
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weerdsteev's Avatar
United States
1291 Posts
 Posted 06/28/2010  8:41 pm  Show Profile   Bookmark this reply Add weerdsteev to your friends list Get a Link to this Reply
Like I said before...if you go through what he's purchased on ebay it becomes apparent he's not a coin collector so he's already sub-human to begin with! It's just too bad he had to crawl out of his primordeal ooze and slosh some of it onto your feedback score.

Pillar of the Community
United Kingdom
575 Posts
 Posted 06/29/2010  1:45 pm  Show Profile   Bookmark this reply Add valdiman to your friends list Get a Link to this Reply
Nothing wrong with description.VG is WORN because is VG.
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