Troubles Exchanging Coin For Cash?

My credit union has a counting machine in the lobby. Take the voucher and get cash or deposit it.

Such types of comments are completely out of line. You do not know the medical situations of people. For many of us with handicaps, standing in line for extensive periods of time is not fun. Of course people like you probalby use the handicaped parking spots too since we shouldn't have those. Most places have a place to sit while waiting, most banks do not. Do you also kick little kids? THINK someimes.

Actually I'm the kind of person that holds a door open for the elderly and women and that would let an elderly or handicapped person go ahead of me in line at the bank. (Even though they tend to take longer than some of us because they tend to want to chat with the tellers). I don't kick kids (or dogs for that matter). But I do believe that everybody has a right to do their banking business without being judged by others. (I don't complain when the elderly lady ahead of me is having the teller cash her monthly check and break it down into 4 egual amounts and place it into 4 different envelopes). I'm sorry to hear about your handicap, I did not know. Nobody truly likes to wait in line, that's why I have my check direct deposited and pay all my bills via my banks online billpay. The only reason I visit my bank is to buy coin or cash it in. I run the coin through the Coinstar and have never seen anybody else use it. So the only time the teller handles my coin is when I'm buying it and my transaction is usually quicker than the transactions before mine. There's been many times the teller told me she was going to have to get some of my order from the vault and I told her not to bother (because of others in line).I have my own bag to dump the coin in so the teller doesn't have to run around trying to find a box.
So I guess my point is that NOT all roll searchers enjoy spending time at the bank and some of us try hard NOT to make it hard on the teller or the other bank customers. But, we are still bank customers and are entitled to do our banking business just as anybody else is.

This is a little off topic, but if you have an issue with overdraft fees then you need to look at how your doing your banking. It is illegal to write a check without sufficient funds in your account. When the bank charges you because you went a head and wrote that check even though you didn't have sufficient funds in your account and now they are giving you a loan for that amount, each item that comes through your account is just like a loan. They paid out money that you don't have. When you make a deposit on say Monday before your banks cut off those funds are not available to you until Tuesday (the next business day). A lot of banks still have a 2pm cut off, so anything after that time is really being run on the next day (deposit after 2pm on Monday funds are available to you on Wednesday.

But as a teller it kills me when customers yell at us and tell us we are too slow and most of the time when they are telling us we are slow, they are just down right mean about it. Most of the time the people that complain are the ones that don't even have their things together or anything filled out by the time they get up to our window, which in turn just makes things worse cause we are now waiting for them to fill things out. It doesn't take much in a bank to slow things down and create long lines and long waiting times . I never mind going to the vault to get something for a customer, because your right, and as a customer you are entitled to the same service that the person before you. But most people don't realize that when you want something from the vault it doesn't just take the teller that is waiting on you, but it also takes another teller. Takes two people to be able to open up the vault. So even though I don't mind doing that for a customer it does take time and pulls two people away and slows things down.

Just remember the next time your waiting in line and aren't happy about it, think about all the things you will be doing or have done in the past that took up time. Everyone at one time or another has had some reason that they needed to do something that took time.

If you are someone who wants coins from the vault and for any reason can't wait in a line, then try calling ahead to the bank and ask them if you would be able to get what ever amount of coin you want and if they say its available for you then just nicely let them know you will be there in a certain amount of time (give them enough time to prepare it) and by the time you get there they should have the whole change order sitting there waiting for you. We really appreciate when people call and let us know things like that because when we have a moment that we are slow, we can get your stuff ready and when you do get there we have everything ready for you and saves you and other customers time.