The Bill Collector said:
Quote:
Your either kidding with us or there's something wrong in your thinking that any new business ( CGA ) would be responsible for things that an old business did in past years.
I'm not kidding at all and nothing wrong with my thinking as you said! I'm sorry if you do not have the ability to read between the lines!
I do not know what are your educational qualifications (science degree) as well as, your job experience major. But if you studied business management and Finance, you would have understood what I'm trying to say.
Definitely, It is absurd to hold New Owner responsible for the past "scandal".
The thing is you are looking at something specific depicted on the picture and never tried to look at it holistically ...
Meaning,your arguments are based on:
1- Personal bias (
you claim that you don't know the owner &/or you don't communicate with him, yet, you are saying you know who John Spinelli is!! In what basis you are almost sure that the New Owner is beyond suspicion?!! Since you don't know him as you claim, why you are defending him that much?!!)
2- Collector's prospective who spends couple of hundreds on ungraded banknotes & doesn't mind to acquire low graded notes as long as it does keep its eye appeal, which is TOTALLY RIGHT and NOTHING wrong with it.
3- Collector who relies totally on his "personal" judgments when it comes to grading notes (
based on long experience &/or going through several Grading Terms references. Again, it is pretty much NORMAL and NOTHING wrong with it)
Aside from personal views, let's try & approach this on a more
academic basis, one that is more managerially and financially oriented:
We are NOT talking about consumed/dispensable products (consumers market) here.
Example:
- If you have heard of Coca Cola ingredient formula when it was changed and received numerous customers dissatisfaction. New CEO had to re-use the original formula and the brand was named Coca Cola "Classic".
We are talking about
resalable products (2nd re-market).
Basically, any
TPG company's activities rely on
reputation &
technicality.
Reputation: Customer Loyalty and Customer Confidence (
which is something in the process).
Technicality: Grading notes and based on their "unbiased" evaluations (supposedly), such notes market values are either diminished or increased or
abnormally increased.
After CGA was taken over and became under a new ownership, the first thing to do (or was already done) is how to gain control over market share in the market.
Now ...
** What happened?CGA lost its credibility and integrity among advanced collectors and investors after the "scandal". We are talking about a measure of credibility and integrity that WON'T be compensated over night.
They lost
reputation and their
technicality started to be questioned.
** What should to be done?Basically, the New Management will try to re-organize everything in order to "breakeven" and do their LEVEL BEST to
regain their
reputation.
This can be done through "remedial operations". Through Genuine efforts to regain c/m goodwill.
This can be done by things like:1- Utilizing Media exposure
2- Victimized Investors involvement (
attend seminars, direct contact, brief meeting with company's management)
3- Compensation program (
through insurance companies setting a timeline to partially/fully compensate unsuspecting victims)
4- Re-certification program (
very scarce to rare notes are to be re-evaluated for free or less fees)
5- Tie up with well known reputed
TPG companies (
to regain its credibility & integrity & get the company back on its feet)
How can we say the New Management adamant about regaining customer confidence? There was NO
genuine attempt from the new owner to regain customer confidence.
What was done simply:# Company's name remains the same and adding a "Star" symbol beside the grading scale on the obverse of the tag (
I don't know whether he was legally forced to keep the company's name as it is or something else)
# Spreading their services through alternative channels (i.e
ebay) by offering as they
call it "Gift Certificates"
http://www.ebay.com/itm/Gift-Certif...251173472026The promotional offers that the company is currently introducing is an indication of the financial distress that the company is going through being one of the "few" companies (if not the only one) promoting such offers.
To conclude, the company has incurred the biggest loss of all & that is the non-financial assets which is its reputation with which the New Owner is yet to be challenged.
Until this happens, I don't think majority would invest in such a company.
Quote:
Your CGA Testimonials that you provided are not up to date or are not dated at all so I would not go by anything they had to say either way.
Why not?! As it was explained above, Customer Loyalty and Confidence.
What happened to them? Did they lose their trust in CGA forever?
Customer Satisfaction is a key role in any kind of business.
I think that I have to repeat myself for you to understand, I'm neither defending PMG nor PCGS. I'm NOT even defending any other
TPG companies!
You would come across
TPG mistakes, for sure ...
Regarding the PCGS example you provided, at the first glance, it looks VF 20 to me (
apart from defects) as they stated.
When I provided you the example of VG 20 ($10,000), with neglecting the defects and damages, it does NOT even look VG!! That what I was trying to highlight.P.S. I know that such an argument will NEVER end. Besides, the quality of discussion is not up to the standard (i.e. when you said there is something wrong with my thinking).
Thus, in order to avoid any kind of future clash, I would prefer to end it here and will NO longer participate in the SAME topic.
Let's reach a compromise and say: "everyone is entitled to his opinion" 
Besides, you have had said several times that you will be taking a vacation from the forum (I don't know when?!), but, please, try to enjoy it 
Cheers