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 Replies: 39 / Views: 4,653 |
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Pillar of the Community
Canada
789 Posts |
they delete the negative comments
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Pillar of the Community
Canada
1700 Posts |
I am very sorry to hear about this.
In my opinion, the mint representatives are just representaties. They have no right to promise anything. Their only skill is just "draging time". The must fire representatives reguarly to refresh the system.
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Pillar of the Community
United States
2408 Posts |
Ali, I concur with you on a number of issues. However my main goal isn't to flip coins so I am less concerned about delayed shipments. I am concerned about what MC has become though; a vehicle for coin flippers. I believe the rules need to be revised and maybe limit to 1 per collector. But back to what you experienced, I think the problem is symptomatic of a business with an overheated production, high failure rate due to tight schedules, ever increasing diversity and overworked operators and machinist. Unfortunately (and unfairly) customer service are the ones having to face the music. I am also questioning the usefulness of the RCM rep these days but from a different perspective. Understandably, they are focused on the major accounts for maximum potential commissions. Personally, my phone went dead the moment I stopped buying gold and 1 Kilo silver coins. And because I only buy 1 per, others who buy 10-20 but just want to resell to make a quick buck have precedence over collectors like myself. IMO, this goes back to the MC that needs to be revamped. |
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Pillar of the Community
Canada
1700 Posts |
Canadian_Coins,
I agreee with the tight schdule part that you posted.
Just look at the US Mint. Hours: mostly 7am to 10pm all time zones (I could be wrong). The prices are cheaper and the shipping is faster, too (with no taxes).
In my opinion, reselling coins immediately only attracts new collectors in the Post Office or Flea Market. There are exceptions, however, for the glow-in-dark, for example.
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Pillar of the Community
Canada
3690 Posts |
Quote:
Unfortunately (and unfairly) customer service are the ones having to face the music. Customer service doesn't start and end with a sales rep. It is a mindset and a primary goal that has to penetrate every function within an organization. You are 100% correct that it's not fair to blame the sales reps for failures in logistics, production, marketing or senior management. In this case, the whole organization is not meeting it's stated CS objectives, at least when it comes to collector coin customers. That said, I don't believe that the Mint concentrates much on those customers. It's major customers are really governments and banks. We are a side business. The emergence of flippers is a direct result of the Mint changing it's strategy to low mintages and diverse product offerings. Dealers like to call this 'supporting the secondary market' because it drives up prices on sold out coins resulting in additional returns for the dealers (and flippers). It's also been successful for the Mint in the short term, but IMO it is a foolish long term strategy that threatens to kill the collector market. |
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Rest in Peace
Canada
1360 Posts |
I do agree with Canadian_Coins on all points except... I've never been one to buy the 'heavy metal', but a few years back, I tore a strip off my rep - figuratively speaking of course - for not including me in call ups, or email updates. He was under the impression I was a small fish. After looking into my 'account' he realized just how big it was. The MC status requirement was exceeded a number of times in 12 months.
Since then, he has been on my case regularly to get updated with the latest offerings. I still have yet to buy a Kilo of anything - all at once anyway!
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Pillar of the Community
Canada
1700 Posts |
After all, I feel sorry for any of these cases (I am also a victim of some shipping issues and customer service issues).
All my circulation packages processed for at least four months.
I have a feeling that this discussion is somewhat "useless" (I don't mean to be rude) other than getting rid of exasperation. The Mint, apperantly, has no competitors. They also ignore comments because people continue to buy their coins, even under reputation problems. They have circulation packs that we buy anyways.
About deleting comments: On the reindeer page, I only see negative comments about "market problems" or "bad design". I have never seen a comment about defective product on that site.
I guess we have no choices other than posting in this thread.
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Valued Member
 Canada
66 Posts |
Thanks to everyone who wished me luck.
I do agree that we are just small fish and that it doesn't seem like things will change. What's interesting is that while I was on hold and on the line with the person from my credit card company while we were be transferred to the Mint's customer service department...she was confused and asking me why I'm having all these issues with the Mint. I told her...the Mint doesn't care about their clients. I was like...even if you look online, you can see all of these customer complaints.
It's frustrating because yea, it's true...they do basically have a monopoly.
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Valued Member
Canada
66 Posts |
Oh and another interesting thing...I received my Sir Isaac Brock coins today...and it was yet another disappointment. I noticed some discoloration on the coins...and when I pulled them out of the envelope they came in, one of them just fell into my lap because the plastic it came in wasn't even sealed properly. The mint seriously needs some better quality control...
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Pillar of the Community
1007 Posts |
That happend to me with a few loon 5 packs.
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Pillar of the Community
Canada
1700 Posts |
Well, in their opinion, you paid the face value and they own you nothing.
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Valued Member
Canada
396 Posts |
A lot of us are frustrated by how the mint handles shipping, or other things. It does not take a genius to figure out that individuals, be it a MC member or not, are treated less than dealers. IMHO, this makes perfect sense in the past, when sales channels are limited, and the mint had to rely on dealers to push out products. However, in this age, I do not think dealers have any edge any more, especially, with the partnership between RCM and CP. The mint needs to rethink. I also had one less pleasant incidence with a mint rep on the phone, but overall, it's satisfactory. Mint reps are bound by how much they're trained, allowed to do. Some of them go above and beyond, a few of them have their bad times once in a while. Let's not let isolated incidents blind us. One does tend to focus more on the negatives when become frustrated. Just my 2cents. Edited by tocoins
11/25/2012 12:01 pm
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Valued Member
Sweden
99 Posts |
I left a comment on the "Fine Silver 5 Coin Set - Farewell to the Penny" since like a month ago...and it has not shown up yet. And on the Kilo coin...it took like a month to show up.
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Pillar of the Community
Canada
1700 Posts |
Even if we take them into Radio-Canada (la facture), in my opinion, they still won't do any better.
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Pillar of the Community
United States
2408 Posts |
Quote:
Even if we take them into Radio-Canada (la facture), in my opinion, they still won't do any better. I love La Facture! one of my favorites (even though I now live in the US). Some pretty nasty situations come up on this program so I doubt our relatively minor problems would make it there... Maybe during segment "La Pub En Question" (The ad in question). |
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Posted 11/24/2012 1:30 pm
