Mikes Coins1, And Problems

My first question for good ol' Mike would be:

Could you please explain the statement, "...but I agreed to reship the coins anyway, even though I had NO PAYMENT at the time, and I'm already out the coins I sent you."

If you had NO PAYMENT, why did you ship the coins in the first place?

Mikescoins,

I paid you the day after I won your auction. You can check the delivery confirmation yourself and clearly see it never even left your town. I "patiently" waited for my shipment for over two weeks. You don't reply to emails. All your negative feedbacks are because you don't reply to emails.

All you had to do is check my messages, clearly see, with the information you already have, that the items never even left your town. All you had to do was email me and say the shipment was lost in the mail. All you had to do was say you needed to wait a month and collect your losses for this lost shipment. All you had to do was "communicate" with the buyer. I can't just sit here, waiting four to five weeks, and watch my coins and/or money disappear.

Mike, there is a time limit for me to collect my losses from items not being received. If I waited ONE more week for you to get this "lost" shipment to me, I couldn't collect my losses. With your lack to communication, I realized filing the dispute was my only assurance to getting anything back from this transaction. You still had 5 days to get the items to me. The claim was never made tell you told me you were not going to ship the items. I gave you time, I was patient, yes I got advice from this board and used to my own benefit, but I'm still coin less, moneyless, and quite disappointed in your business strategies.
Ty

Mike-

I feel that making a better effort to communicate with your customers via email may help solve some of your feedback problems. You will find that ebay business will increase substantially if the seller is courteous, responsible, and honest. Just my opinion.

-Scott

Mike

I had a package returned that the recipients address had gotten wet and smeared so I know that can happen,, I fixed the problem by clear taping over the address both recipient and return on all of my packages from then on!!

I agree that communication is the most essential part of selling on ebay ,, it is a trust issue to send money by whatever payment method to a person that for all the world you have never met and more than likely never will.

Just think how you would feel if you had to send the Item first and trust the buyers to pay you after they received it ?

Metalman

I have a few things to say about this topic, first of all the insurance and waiting of 30 days has nothing to do about when the buyer can file a paypal claim.

Secondly the insurance is to protect the seller not the buyer and even if he didn't purchase insurance he could still file a claim with paypal and get his money back, the seller would just be out the money because of it not being insured.

Third, if I haven't received my purchases in a timely manner (no matter who's fault it is the sellers or post office) I am emailing and anything else I can do to find out the reason why and if I stop receiving emails I may find myself asking forum members their opinions on the situation just like was done in this thread.

Fourth, If I receive my money back through paypal and I receive the items I bought I would repay with paypal because I am not looking for anything for free but do want what I paid for in a timely manner and like I said the 30 days waiting period is the sellers waiting period not the buyers and no matter if I am the seller or the buyer that is the rules I have to go by just like everyone else.

Was thinking the same thing earlier.

Flame-free forum. Kewl beans.

Ty,

The package likely did leave my town. Unfortunately, unlike every other shipping service, the post office does not systematically scan items when they are received, only if they are delivered, unless it is express mail or registered mail. They do have the capibility of doing this, as I have had some packages wind up showing as "This item has left our Jersey City, NJ facility" when I check the status. They just choose not to, and I don't know why. I get a lot of customers who get very anxious and believe that I didn't ship an item when they get the same message that only shows my software notified the post office that I submited the item for shipment. When the post office substantially increases their rates in May on parcels I will reevaluate whether I will continue to use them for all my shipments. I will probably continue to use them on at least the packages less than 1 pound, but I have found that UPS Ground is usually cheaper and even quicker than Priority Mail, (unless it is in USPS Flat Rate Box)

As stated I really don't want to reship the coins, Paypal will issue Ty a refund because he put in a complaint and I cannot prove delivery. You would be amazed at all the people who put in complaints and leave negatives for me claiming non-receipt of merchandise when we have proof that the package was delivered to them. My Paypal account manager, btw, tells me I should refund and rebill the customer if they put in a complaint, as if I do ship after a complaint is filed, I am not guaranteed that I will ever see my money, because Paypal does not believe they are accountable if they make a mistake and issue a refund to a buyer when I have proof of deliver.

As to my business practices, I have been on ebay for 8 years and I have over 30,000 positive feedbacks. Nearly half of these are from repeat customers. My system of communication, customer service, and descriptions in auctions are not ideal and I am taking steps to improve them. But, generally most people are very happy and come back, so I must be doing something right. Over time my sales have been evolving from exclusively ebay to about half ebay and half through mail order, phone, and website orders. I must be doing something right if I have all these people coming back and trusting me to provide them with quality coins outside of the protections of ebay.

Mike,

Just because a claim has been made doesn't mean I can't close it. If you wish to send the coins I purchased from you, I would get them by Tuesday or Wednesday. This will probably be before the claim is even read, let alone finished. I would close the claim when I got the coins, and if you fear that I wouldn't, you will have your DC and I wouldn't stand a chance on getting the refund anyways. Or so I think...?

Never-the-less, you are collecting your losses either through your insurance coverage or the coverage I paid for in the auction (which ever you used). I will get the refund via Paypal. There should be no loss for either of us. I greatly hope this little ordeal doesn't end with a negative feedback. I plan on selling a few coins of my own this summer to upgrade my sets, and with my feedback only being at 30, one negative is going to make selling very hard for me.

Yes, you have lots of feedback and many people do seem happy with what they buy from you. I never meant to insult you, your staff, or your coins. I simply wanted replies to the emails I sent, assurances, and most, but not least, the coins.
Ty