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Mint.ca Unavailable For Maintenance

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First Page  Showing last 15 replies.
Author Previous TopicReplies: 23 / Views: 4,287Next Topic Page 2 of 2
Pillar of the Community
Canada
867 Posts
 Posted 11/29/2013  7:52 pm  Show Profile   Bookmark this reply Add NuMoosematist to your friends list

Quote:
(CNN) -- HealthCare.gov, the problem-plagued federal online site for signing up for insurance under Obamacare, will go down for extended maintenance on Friday night and overnight ahead of Saturday's deadline to have it working for most people, the Centers for Medicare and Medicaid Services said.

The Obamacare question: Can the website handle the volume?

The overnight maintenance overnight is set to last from 9 p.m. ET Friday until 8 a.m. ET Saturday.


Oh wait a minute, it's the mint's site we're talking about...
Valued Member
Canada
430 Posts
 Posted 11/30/2013  02:20 am  Show Profile   Bookmark this reply Add Coinsplus to your friends list
Is it not perfect timing for on-line shoppers to visit Canada Post during the maintenance and save 15% on nearly all Royal Canadian Mint coins?!

Perhaps the Mint knew Canada Post's sale - and decided to lay low from the embarrassment of not having a Black Friday sale.
Valued Member
Canada
95 Posts
 Posted 11/30/2013  10:21 am  Show Profile   Bookmark this reply Add Rick735 to your friends list
I don't think the RCM is capable of being embarrassed about anything they do.
Pillar of the Community
Canada
3692 Posts
 Posted 11/30/2013  10:50 am  Show Profile   Bookmark this reply Add Libertad to your friends list
Is there something about being a crown corp. that makes it harder to subcontract shippers and freighters? With the profit they make I think they can afford to do it. What are they achieving by holding everybody's money for a long period of time?
Pillar of the Community
Canada
3690 Posts
 Posted 11/30/2013  12:30 pm  Show Profile   Bookmark this reply Add CC-Ottawa to your friends list
At the risk of repeating, the delays are not a result of physical shipping. They are production related.

As well, the Mint had some significant water damage last month that impacted their production schedules. Because it's not public knowledge, I can't give details.

They also don't charge customers until items are shipped so I don't see how they are "holding everybody's money for a long period of time".

That said, no matter what the cause, these delays are certainly frustrating.
Edited by CC-Ottawa
11/30/2013 12:31 pm
Pillar of the Community
Canada
746 Posts
 Posted 11/30/2013  5:55 pm  Show Profile   Bookmark this reply Add allspice to your friends list
The announcement is now posted on the front page of the RCM mint site. The site won't be available until tomorrow (Dec. 1) at 5:00 p.m. Eastern...
Valued Member
United States
84 Posts
 Posted 12/01/2013  5:13 pm  Show Profile   Bookmark this reply Add sturmgrenadier to your friends list
Website is back up, but it's sluggggishhhhh........
Pillar of the Community
Canada
6768 Posts
 Posted 12/01/2013  5:34 pm  Show Profile   Bookmark this reply Add Silveroid to your friends list
Probably, wasn't a real maintenance...

Just a shutdown due to national holiday in some country, where to outsourced website support.
Now the severs just booting up.
Pillar of the Community
Canada
2124 Posts
 Posted 12/01/2013  6:47 pm  Show Profile   Bookmark this reply Add arianzo to your friends list
It's up again but slooooooooooooooooowly.
Valued Member
Canada
95 Posts
 Posted 12/01/2013  10:40 pm  Show Profile   Bookmark this reply Add Rick735 to your friends list
RCM website is down again
Rest in Peace
Canada
1360 Posts
 Posted 12/02/2013  09:42 am  Show Profile   Bookmark this reply Add Dcadon to your friends list
Seems fine today.
Valued Member
Canada
354 Posts
 Posted 12/03/2013  05:37 am  Show Profile   Bookmark this reply Add rjlavoie to your friends list
Some of you may want to try to log into your online mint.ca account. Since the maintenance, I've not been able to sign in. I called, and after an hour on the phone, I think they thought I was typing something wrong. I had no luck being able to sign in or change my password. When they tried on their end, everything worked. I tried on 3 different computers and a tablet, but could not sign in or change my password. I get the message "The provided email is not one of our registered user′s email. Please try again"
Pillar of the Community
Canada
6768 Posts
 Posted 12/03/2013  08:12 am  Show Profile   Bookmark this reply Add Silveroid to your friends list
I think, it's OK.
The probably was failure at their end and they fixed it.

Tech support guys everywhere use to say to client that the problem in the typing, while meanwhile fixing the problem (mine college days experience)
Valued Member
Canada
354 Posts
 Posted 12/03/2013  6:31 pm  Show Profile   Bookmark this reply Add rjlavoie to your friends list
Works for me now. I agree with you Silveroid.
Valued Member
Canada
190 Posts
 Posted 12/13/2013  2:23 pm  Show Profile   Bookmark this reply Add mikem to your friends list

Quote:
I get the message "The provided email is not one of our registered user′s email. Please try again"


Is anyone else still having this problem. My account access has been off and on since their "upgrade". I've reported it to my rep, and he's escalated it to the mint's web team. After more than a week of limited access, I'm starting to loose it a bit.
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