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Pillar of the Community
Canada
3690 Posts |
I'm really concerned that they want me to "spend $ or more". So they want money, and what? a pint of blood? a kidney? my soul? I may need a new hobby.  Just one more shot at them, they even have the date backwards. It should be 02/04/2015. DD/MM/YYYY Added: I noticed a note on the website today saying this:  So they are stopping shipments and phone orders for almost a week for a system upgrade?  Can you imagine any other retail business in the world shutting down for a week like that? Edited by CC-Ottawa
04/10/2014 10:27 am
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Rest in Peace
Canada
1360 Posts |
Just a note on your standard date/time format. The international standard (aka "SI") is YYYY MM DD HR Min sec so both of those are wrong, and not in accordance with 'SI'. https://www.cl.cam.ac.uk/~mgk25/iso-time.html As for the master's club, despite spending my annual requirement - THIS past MONTH... I received the following emails this morning (to all three of my emails addresses I might add) Don't risk losing exclusive Masters Club benefits- - "act now! Spend $ or more for membership renewal Your Masters Club membership will expire 04/05/2015 Don, "Here is a friendly reminder how Masters Club membership is achieved: Eligibility is reached when your purchases total $999.99*CDN or more over a 12-month period Once you qualify for Masters Club membership you will enjoy benefits for 1 year On your 1 year membership anniversary date, we will review your previous purchases for 12 months to determine your eligibility for re-qualification" Edited by Dcadon
04/10/2014 11:50 am
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Valued Member
United States
149 Posts |
Dcadon, your explanation of MC status is how I expected it to work, but it seems there is a slight tweak to it. each month mine has been re-evaluated and the end date extended.
for instance I only recently reach MC status (nov 2013). roughly each month my profile has been updated and the end date has been extended. it currently says April 5, 2015. Based on the description of the MC status your explanation is correct, but how they are implementing it is a bit different. for those of us who are on the edge of MC status this can make a difference.
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Pillar of the Community
Canada
3690 Posts |
Thanks Don, but the ISO date format is the standard for electronic (so called machine) data. It's actually YYYY-MM-DD; the dashes count.
In correspondence and general use in Canada, the most appropriate and generally accepted format is DD/MM/YYYY. It's also the format the Mint normally uses in their e-mails, press releases and website.
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Rest in Peace
Canada
1360 Posts |
maybe a new topic should be assigned to the date format ISO 8601 IS the new and accepted standard for use of date codes in Canada, and internationally, YYYY-MM-DD, If a different code is being used, it should be indicated (ie mm dd yyy written under the code). (yes, the dash is important, and omitted in error on my previous post) Regarding the Mint, I beg to differ, the mint has no 'standard' - I've received invoices in the same month where the month indicator has been in either/or the first position or the second position. eg: 16-02-2014 and 02-22-2014. Even within an organization such as the Mint - not all can agree. ref: http://en.wikipedia.org/wiki/Date_a...on_in_CanadaEdited by Dcadon
04/10/2014 2:09 pm
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Rest in Peace
Canada
1360 Posts |
follow up on my 'STATUS' email referenced above, I received a follow up email - to all three accounts - indicating an error had been made due to 'systems update'. The emails were sent in error. An excerpt follows: "You may have received an email regarding your Masters Club status. This email was sent in error as a result of an internal systems update. We apologize for any inconvenience this may have caused. Your customer status and account remain unchanged. You may check your Masters Club Status and expiry at anytime in the "MY PROFILE" section of mint.ca." |
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Pillar of the Community
United States
1002 Posts |
I received the same email earlier saying I need to act now before my MC expires April 3, 2015. I just got the followup email saying the first one was an error: You may have received an email regarding your Masters Club status. This email was sent in error as a result of an internal systems update. We apologize for any inconvenience this may have caused. Your customer status and account remain unchanged. You may check your Masters Club Status and expiry at anytime in the "MY PROFILE" section of mint.ca.
If you have any questions please don't hesitate to contact us online http://www.mint.ca/store/mint/custo...ctus-1100004 or call 1-877-884-4446 to speak to a representative.
Sincerely,
Customer Service Centre
Royal Canadian Mint |
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Pillar of the Community
Canada
3690 Posts |
From the top of that wiki page: "This article's factual accuracy is disputed. Please help to ensure that disputed statements are reliably sourced. See the relevant discussion on the talk page. (August 2013)" Even wiki users can't agree.  Not that I said anything about invoices, but they may have the wrong format because they are produced via Microsoft software (Dynamics AX) and the programmers at the Mint didn't change the standard US format used in the form template when they upgrade a couple of years ago. Geesh this really went off topic. Maybe we should agree to disagree? |
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Pillar of the Community
Canada
871 Posts |
This is a sign from the RCM for me to spend more money. |
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Valued Member
Canada
453 Posts |
I also received the MC email advisory. Of course I now realise that it was a glitch. But when I first read it, I was thinking it was somewhat ironic. If I had been able to purchase the glass frog coins from the mint, it would have helped toward maintaining my MC status. The mint was "awaiting stock", so I had to purchase them elsewhere.  |
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Valued Member
Canada
121 Posts |
I spoke to my rep today on an order issue and he told me how unhappy he and other reps were about this silly email. He said their communications group doesn't understand the mint's customers.
My issue was that I had meant to order the silver matriarch moon mask and entered my "1" for the gold moon mask by mistake. I surprised to get the gold mask in the mail yesterday. Very nice coin but I returned it today as I'm not spending $3K for that coin.
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Pillar of the Community
Canada
789 Posts |
@yellowperch: Please please please.. could you please share some photos of the Gold Matriarch Moon Mask coin before returning it?
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Valued Member
Canada
121 Posts |
Sorry, too late. Never thought to take a pic of a coin I didn't want. It looks just like the silver coin, except gold. It was very nice and I would have loved to keep it but $3K will buy a lot of other things that interest me.
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Valued Member
Canada
453 Posts |
Quote:
but $3K will buy a lot of other things that interest me. Ouch! An errant mouse click can certainly make a big difference on the CC account! |
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Valued Member
Canada
121 Posts |
I was using the rep's chart and just looked at Matriarch and typed a "1". I did this from work and was busy. They are covering the return shipping and my rep should have known better. I gave him heck saying that if my online profile actually showed my recent orders (nothing updated since November), I would have caught the mistake before shipment.
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Posted 04/10/2014 11:48 am
