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Buyer Saying Item Not Received But Tracking Says Delivered

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Valued Member
United States
234 Posts
 Posted 08/25/2014  10:18 am  Show Profile   Bookmark this reply Add ALP to your friends list
Shipping with signature confirmation might be a good idea in the future. Not sure how expensive it is in Canada, though.
Valued Member
Canada
89 Posts
 Posted 08/25/2014  10:54 am  Show Profile   Bookmark this reply Add atscaper to your friends list
I always do signature within Canada (for extra money) but most of the shipping options for the US (including the ones recommended by ebay) do not even have the option. Just have tracking and delivery confirmation.
Shipping anything up here is a rip off.
Edited by atscaper
08/25/2014 11:05 am
Pillar of the Community
Canada
1747 Posts
 Posted 08/25/2014  11:11 am  Show Profile   Bookmark this reply Add ace_ftw to your friends list
Atscaper, I am not sure how close you live to the border, but I used to cross the border and ship from a border town. saves me money and hassle, not to mention gets things shipped faster.
Pillar of the Community
United States
7375 Posts
 Posted 08/25/2014  11:13 am  Show Profile   Bookmark this reply Add edweather to your friends list
Hopefully it was an inexpensive item. IMO, if it was "delivered" you are covered on your end. See how it plays out for a day or two. If the item was only worth a few bucks, you might just refund the buyer and be done with it. If it had some value, I wouldn't be too quick to give any money back. Seems like it should be the POs responsibility to make sure it's delivered when they say it's "delivered."
Valued Member
United States
234 Posts
 Posted 08/25/2014  11:54 am  Show Profile   Bookmark this reply Add ALP to your friends list
Also, was the shipment insured?
Pillar of the Community
United States
524 Posts
 Posted 08/25/2014  12:17 pm  Show Profile   Bookmark this reply Add BluesZone to your friends list
Not to make you feel worse but I just had a shipment from JMBullion say delivered but it was not at my house. The next day a woman a couple of blocks away brought it to my house because the mailman left it at 552 instead of 522. Lucky for me she was an honest person.
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United States
4596 Posts
 Posted 08/25/2014  12:40 pm  Show Profile   Bookmark this reply Add BStrauss3 to your friends list
USPS stuck my unc clad Kennedy's in my neighbor's box. Since the web showed 'delivered' we checked both boxes.
-----Burton
50+ year / Life / Emeritus ANA member (joined 12/1/1973)
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Valued Member
Canada
89 Posts
 Posted 08/25/2014  12:57 pm  Show Profile   Bookmark this reply Add atscaper to your friends list
upon google mapping the address I mailed it to, it's a freight forwarding service. I'm probably jumping the gun here but I'm gonna guess it was delivered and they lost it. So there goes the checking of the neighbors mail idea. I'm gonna assume this will only complicate the matter.
Valued Member
Canada
89 Posts
 Posted 08/25/2014  1:07 pm  Show Profile   Bookmark this reply Add atscaper to your friends list
Just got off the phone with ebay and was told that since I can provide tracking to show delivered that I'm in the clear as I've done my part. Still trying to provide good service but not going to eat the cost of a $100 coin.
Valued Member
United States
234 Posts
 Posted 08/25/2014  3:38 pm  Show Profile   Bookmark this reply Add ALP to your friends list
Glad to hear it. Even with tracking, it's a bit scary to send a coin off in the mail!
Valued Member
United States
269 Posts
 Posted 08/28/2014  9:56 pm  Show Profile   Bookmark this reply Add Fusion555 to your friends list
On this site somewhere there is a thread about a con using a freight forwarding service and saying not recived but I cant find it
Bedrock of the Community
Australia
21788 Posts
 Posted 08/28/2014  10:09 pm  Show Profile   Bookmark this reply Add sel_69l to your friends list
Send a hard copy of the tracking information to the buyer.
Forum Dad
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United States
24190 Posts
 Posted 08/29/2014  12:41 am  Show Profile   Bookmark this reply Add bobby131313 to your friends list
In some rural areas where the delivery person is a sub-contractor that is not a postal employee, all packages are scanned at the PO as delivered as they are loaded into the sub-contractors vehicle. How's that for scary?
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United States
4618 Posts
 Posted 08/29/2014  01:45 am  Show Profile   Bookmark this reply Add Yokozuna to your friends list
I had a buyer try to scam me on a coin. UPS showed that it was delivered but he said he didn't get it.

It was insured but the guy just wanted a free coin. I called UPS and they told me to contact the police in his area.

I sent him a message that I was contacting his local police department, with the address and phone number of the closest PD to his house and, what do you know... it somehow just "showed up" on his porch the next day.

Some people will try anything no matter how stupid the story sounds.

Ben

ANA ID: 3203813 - CONECA ID: N-5637 Clean a coin that may be worth collecting? Please DON'T! When in doubt, leave it dirty!!
Buyer-Saying-Item-Not-Received-But-Tracking-Says-Delivered


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United States
1536 Posts
 Posted 09/07/2014  2:25 pm  Show Profile   Bookmark this reply Add buddy16cat to your friends list

Quote:
Glad to hear it. Even with tracking, it's a bit scary to send a coin off in the mail!


Yes, it is especially more expensive coins. Even if you have insurance. If it is not registered mail, expect a $15 max insurance payout. I just had USPS lose a coin I sold. Now I am out the money and the coin. They say if it is not able to be delivered it is destroyed. We know where the silver coin went, into someone's pocket.
Edited by buddy16cat
09/07/2014 2:27 pm
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