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Posted 08/20/2018 8:21 pm
This is a fairly common scam. I would highly suggest fighting this to the full extent of your ability. Here's why.
I had a buyer in Spain pull the exact same move you are talking about. Coin was ex-Baldwins of London, coin was exactly as described. Claimed counterfeit, ect. ect. I have a fairly extensive database of 'bad buyers' going back several years, and it allows me to go back and identify many of these repeat offenders, who frequently simply create new accounts. Sometimes they make it easy and leave the same name, but oftentimes, will have a different shipping name but same address. Sure enough, this buyer had ripped me off previously, filing a claim under another ebay account claiming that the package was empty when it arrived. As the tracking showed delivery, ebay sided with me on that case, but did give the buyer a 'courtesy refund' on their end. In this particular case, armed with that information, I proactively contacted ebay and explained the situation. The first rep could not have been more unhelpful, but sometimes that's the case. Called back and spoke with a rep who understood the situation. Knowing that my side was already documented with ebay, I was able to explain to the buyer that I have a no questions asked refund policy, but return shipping was their responsibility and all customs fees are the responsibility of the buyer. The buyer eventually sent the piece back, but when they tried to claim return postage costs and customs fees, they were unable to do so.
The most frustrating example of this I have ever dealt with was with a customer in Canada. He made a significant purchase, nearly 200 coins. However, he did not want to pay his customs charges, and instead of retrieving his package, opened up nearly 200 SNAD 'Does not match photo'. A month and half later, when I received the un-retrieved parcel back, I was finally able to get each of those cases removed. I ended up being on the phone with customer service for several hours that day, trying to figure out how to resolve such an extreme case of abuse of the system.
Sorry for the diatribe, but my main point is that when sellers allow these crooks to abuse the system, it enable them to perpetrate the same scheme over and over again. Out of principal, when this happens, I try to make sure I do everything in my power to keep it from happening to another seller.
I had a buyer in Spain pull the exact same move you are talking about. Coin was ex-Baldwins of London, coin was exactly as described. Claimed counterfeit, ect. ect. I have a fairly extensive database of 'bad buyers' going back several years, and it allows me to go back and identify many of these repeat offenders, who frequently simply create new accounts. Sometimes they make it easy and leave the same name, but oftentimes, will have a different shipping name but same address. Sure enough, this buyer had ripped me off previously, filing a claim under another ebay account claiming that the package was empty when it arrived. As the tracking showed delivery, ebay sided with me on that case, but did give the buyer a 'courtesy refund' on their end. In this particular case, armed with that information, I proactively contacted ebay and explained the situation. The first rep could not have been more unhelpful, but sometimes that's the case. Called back and spoke with a rep who understood the situation. Knowing that my side was already documented with ebay, I was able to explain to the buyer that I have a no questions asked refund policy, but return shipping was their responsibility and all customs fees are the responsibility of the buyer. The buyer eventually sent the piece back, but when they tried to claim return postage costs and customs fees, they were unable to do so.
The most frustrating example of this I have ever dealt with was with a customer in Canada. He made a significant purchase, nearly 200 coins. However, he did not want to pay his customs charges, and instead of retrieving his package, opened up nearly 200 SNAD 'Does not match photo'. A month and half later, when I received the un-retrieved parcel back, I was finally able to get each of those cases removed. I ended up being on the phone with customer service for several hours that day, trying to figure out how to resolve such an extreme case of abuse of the system.
Sorry for the diatribe, but my main point is that when sellers allow these crooks to abuse the system, it enable them to perpetrate the same scheme over and over again. Out of principal, when this happens, I try to make sure I do everything in my power to keep it from happening to another seller.
No doubt! My logic exactly! Scammers never bother to take it that far (I feel fairly experienced with those guys 
)
