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 Replies: 22 / Views: 3,268 |
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Pillar of the Community
United States
677 Posts |
One related thing I don't like is when sellers wait for your feedback before they give you feedback. It says (at least used to) in the rules that sellers are supposed to leave feedback as soon as payment is received. I don't think sellers should be able to receive feedback until they leave it.
OK, let me have it!
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Bedrock of the Community
United States
12437 Posts |
Quote:
It says (at least used to) in the rules that sellers are supposed to leave feedback as soon as payment is received. I don't think sellers should be able to receive feedback until they leave it.
No such rule exists. Just because payment is made, that does not mean the transaction is over- both the buyer and seller should be completely satisfied for positive feedback to be left. How can you know if the buyer is satisfied or not if they have not even received the item yet? Some chucklehead could still leave a seller negative feedback over a trivial matter like the buyer not fully reading a listing and thinking he was getting a coin of one mint mark when the auction clearly states what coin you will receive. What about a buyer who dings you for his package taking two weeks to arrive even though the package was mailed and DC was first scanned the day after the auction ended? Should a seller be responsible for a hold up by USPS? Do those buyers deserve positive feedback? Absolutely not... Edited by biokemist6
02/18/2010 01:11 am
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Pillar of the Community
United States
677 Posts |
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No such rule exists. "Rule" may be to strong of a word, but I know when I joined e-Bay way back when, the feedback guidelines said sellers were to leave feedback when they received payment, and buyers when they received the item. Quote:
Just because payment is made, that does not mean the transaction is over It's over from the sellers side. He received payment. He should now leave feedback about how quickly payment was received. Quote:
Do those buyers deserve positive feedback? Absolutely not... If they made their payment quickly, yes they do, IMHO. If some idiot does leave a negative for a trivial reason, the seller can leave a reply to the neg and give his side of it. I know I have a Utopian view of what e-Bay should be. But it bugs me that I don't dare leave a deserved neutral or negative for fear that the seller will make up something I did wrong and pay me back with a negative. Forcing the seller to leave feedback first would make for more honest ratings. But, yes. Their are far too many idiots out there that just don't get it. Common sense will never prevail on e-Bay. (or most anywhere on the internet) |
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Bedrock of the Community
United States
12437 Posts |
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It's over from the sellers side. He received payment. He should now leave feedback about how quickly payment was received.
It is not over until the seller knows that his buyer is happy with the purchase and satisfied, it is called customer service. If something went wrong, I want an opportunity to make it right before feedback is left. A quick payment is only one portion of the transaction. The buyer still has free reign to be an idiot and contrary to popular opinion, the customer is not always right. Quote:
for fear that the seller will make up something I did wrong and pay me back with a negative Not sure where you have been but sellers have not been able to leave ANYTHING BUT positive FB for quite a while now. Buyers have a significant advantage over sellers in that regard. ebay attempted to fix the retaliatory feedback situation and the pendulum swung way too far in the opposite direction. Quote:
I know I have a Utopian view of what e-Bay should be A Utopian view and the modern reality of ebay are two separate entities when sellers and their fees live and die by feedback and DSR ratings. |
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Pillar of the Community
United States
1291 Posts |
Yes, no and maybe. In the old days, many sellers DID hold the buyer's feedback "hostage" while they waited for the buyers to leave them a positive. If the buyer left a neg or a neutral, the seller was in a position to retaliate in kind. Now it doesn't work that way...or at least it's not nearly that simple.
As a seller, I don't even have a NEGATIVE option any more. I have an option to "Report a problem" which COULD eventually lead to a negative if I go through all the steps, but I cannot simply just go "click-click" with my mouse and nuke the buyer.
I will tell you that, as a seller, I have ALWAYS touted the fact that I leave feedback IMMEDIATELY upon payment. Both now and in the old days. I think that's the way it SHOULD be done.
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Pillar of the Community
555 Posts |
Shadow Creator you were treated unjustly. I am a Top Rated, Power Seller for 11 years, and I felt you were given the shaft. So I phoned ebay and they said you can leave 1 DSR on a positive with no repercussions. I knew this to be true because other ebay sellers have a couple of 1 DSR's with no neutrals or negs. I hope you attack the "female dog", her name will show in your ebay phone record log. |
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Pillar of the Community
United States
677 Posts |
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Not sure where you have been I have been BUYING on e-bay. I apologize for not knowing the sellers rules.  Quote:
I will tell you that, as a seller, I have ALWAYS touted the fact that I leave feedback IMMEDIATELY upon payment. Both now and in the old days. I think that's the way it SHOULD be done. Thanks, I was feeling pretty outnumbered  |
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Pillar of the Community
555 Posts |
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Thanks, I was feeling pretty outnumbered Absolutely no reason for a seller not to leave FB as soon as payment is made. |
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Moderator
 United States
23522 Posts |
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Absolutely no reason for a seller not to leave FB as soon as payment is made. How about because, as a seller, I've encountered insane buyers who want to leave Negs if the Post Office takes more than 8 hours to deliver the coin? I've had snide emails the day after an auction ended, wondering where the coin was. You don't get Feedback from me until you tell me the item is OK, or at the end of my return period after I know you got the item, and I track every item. As a seller, I can't leave Satan himself a Negative any more, so I'm gonna make darn sure you have no reason for ebay to allow you to leave me one. |
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Pillar of the Community
555 Posts |
Quote:You don't get Feedback from me until you tell me the item is OK, or at the end of my return period after I know you got the item, and I track every item. As a seller, I can't leave Satan himself a Negative any more, so I'm gonna make darn sure you have no reason for ebay to allow you to leave me one. I have sold thousands of items on ebay, and have bought many hundreds of things. I couldn't agree more there are crazy buyers who are completely irrational. For buyers only, trust me on this one. By not leaving feedback , until the transaction is 'complete', makes many buyers upset. Why risk a neg for that reason? The buyer has completed his part when he pay. My customer service isn't based on waiting for a buyer to leave me FB. Your exposure to a neg occurs the second the auction ends. Regardless of what you do, if a buyer wants to leave a neg for the stupidiest of reasons he will do it. I hate the powerless feeling as much as any Power seller. Don't do things to make it worse. |
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Pillar of the Community
United States
1291 Posts |
SuperDave - I think that everyone who's been around this forum for any length of time knows YOU well enough to know that what you say about YOU and your selling experience is God's honest truth. But anyone who's been on ebay as a buyer long enough also knows that there are BAD sellers out there who have an artificially inflated GREAT LOOKING feedback records simply because they have manipulated the system (especially in the past!) by doing what I described earlier...holding the buyer's feedback hostage until they (the seller) get that positive, whether they deserved it or not. As I ALSO said, ebay has eliminated the option for the seller to neg the buyer as a simple knee-jerk reaction - it's now more of a "process" - and as a result, some of those games that sellers used to play are simply not as effective anymore. I'll probably upset somebody by saying this, but I think that what you sell and who you sell it to (on ebay) goes a long way toward determining what happens after the sale. By that, I mean if you sell "really good stuff", like mint state coins - especially those that are slabbed - you're more likely to ecounter an annoying buyer who starts looking for his purchase to arrive at his door within 24 hours of payment and then gives you grief when it doesn't happen that way. It just seems to me that people who pay "good money" for something are a little more apt to be looking for the postman the next day than the people who buy the low end stuff that I sell. My ebay feedback is a positive 2755, with no negs - EVER. And believe me, there have been closer to 10,000 overall transactions. Never in that whole time have I had anyone contact me within the first 5 days of closing to ask me "why isn't it here yet?" To be sure, I've had people contact me to report lost items or SERIOUSLY delayed items, but only after a reasonable time, like a week. So I guess I'm saying my "less discriminating" customers are more laid back than the oil barons in Saudi Arabia that SuperDave sells his 1913 V nickels to! (yeah...I'm off in left field today, but you know what I'm saying...right?) |
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Moderator
United States
23522 Posts |
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(yeah...I'm off in left field today, but you know what I'm saying...right?) Yeah, I get you. All my intent is, is to hedge myself against a potential Feedback dispute. A screwy buyer is gonna leave me the Neg (hasn't happened yet) regardless of what I do. Therefore, I'm interested in having the strongest-possible case to present ebay when I dispute the Feedback. It's all about CYA. |
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Pillar of the Community
United States
1291 Posts |
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Rest in Peace
 United States
5375 Posts |
Neil, thanks by the way if I did not say so already...unfortunately I don't really think I can get any justice against this person. What probably happened is they figured in their own thick skull of theirs that I was doing something bad, therefore got this idea that I was therefore some bad ebayer just trying to make excuses. This would make sense because her tone was accusatory, condescending, etc. Not really anything I could have done. Or maybe I just got bad luck on the person I ended up talking to. I feel bad for the employees under her.
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Pillar of the Community
United States
592 Posts |
Coin collecting is only a hobby for me. I do have a lot of experience with e bay, I find the bad sellers are pretty much a ratio of 1 in 50 approximately. I run 2 different businesses for a living & this seems to be about average dealing with people in general. There are some that will never be pleased. There is really nothing you can do in the end but smile & move on.
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Replies: 22 / Views: 3,268 |
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Posted 02/18/2010 01:07 am
