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'new' Wave Of Ebay Feedback? Buyer First Then The Seller?

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Pillar of the Community
United States
7199 Posts
 Posted 05/16/2011  7:51 pm  Show Profile   Bookmark this reply Add muddler to your friends list
So if my ebay feedback is all from buying, 100% at around 130 purchases, will it show when I try selling or do I go to zero based on selling?
Pillar of the Community
United States
539 Posts
 Posted 05/17/2011  1:22 pm  Show Profile   Bookmark this reply Add weavus135 to your friends list
muddler, yes, Bay distinguishes between buyer and seller feedback (or at least that is an option for someone to see)

I want to get back to my OP. I noticed this morning I had a 'buyer' where I meant a 'seller'. So my short question is: Do you Sellers now wait for the Buyer to leave feedback first? And if so, Why?
thanks
Bedrock of the Community
United States
12437 Posts
 Posted 05/17/2011  2:09 pm  Show Profile   Bookmark this reply Add biokemist6 to your friends list

Quote:
I am of the opinion that my responsibility ended the moment I confirmed my Paypal payment

Spoken like someone who has never sold a thing on ebay. The transaction does not end until the buyer receives the item and is satified with it, simple as that. A prompt payment does not guarantee that a buyer is not a bidiot. The buyer has plenty of potential things to complain about and illegitimately ding the feedback of the seller.

As an example, a seller mails an item 1st Class with DC and proper postage the day after payment is made. Postal employee in Bumblefart, Missouri misplaces the package and it eventually arrives at its destination after three weeks. Even though the buyer could have looked up the DC to confirm that the package was indeed mailed, many buyers would give out a completely undeserved NEG for that even though the seller had no control over the delivery time.

Another example- I am selling an 1875 SL quarter that has been unmercilessly polished. The date is clearly listed in the title and the polishing treatment is listed in the body of the auction in bold type. The buyer receives it and immediately leaves a NEG thinking the coin was an 1857 and was not polished. How is it the seller's fault for the buyer not completely reading the auction and understanding what they are actually bidding on?

I could go on all day long but I hope you get the point I am trying to make. Buyers have very little accountability anymore since they cannot receive anything but Pos FB. It is your duty as a buyer to completely read the entire auction before bidding and to contact the seller with any problems you may have before escalating to a dispute(and freezing the seller's PayPal account in the process). Yes, there are plenty of shady sellers out there but the good ones far outweigh the bad and those good seller's fees depend on the strength of feedback and DSRs.

Personally, I will NEVER leave feedback first for a buyer. If I notice that someone has not left FB two or three weeks after delivery, I will usually send an email making sure the item was ok. This will prompt many buyers to go back and leave Pos FB but if the buyer does not respond, then they get nothing more from me.
Bedrock of the Community
United States
12437 Posts
 Posted 05/17/2011  2:14 pm  Show Profile   Bookmark this reply Add biokemist6 to your friends list

Quote:
will it show when I try selling or do I go to zero based on selling?

Feedback is cumulative, buying and selling are combined into one number. However, one can look at your ebay FB profile and see Feedback As Seller, Feedback as Buyer, All Feedback, and Feedback Left for Others. FB Left for Others is usually the most revealing about buyers and sellers- you can easily figure out if someone is a jerk that likes to leave nasty FB.
Pillar of the Community
United States
539 Posts
 Posted 05/17/2011  2:40 pm  Show Profile   Bookmark this reply Add weavus135 to your friends list
thanks biokemist. I hope I have not offended you by stating my opinion on my role as a buyer. perhaps I should have said, my role as a responsible, attentive, non-bidiot buyer! I have sold like three things on ebay. I am most certainly a buyer-centric person. That said, I may not be leaving a lot of feedback on ebay anymore given this trend. So, if someone leaves you unwarranted negative feedback, do you then just leave nothing for them or do you put in negative words with a positive check mark. I think that can be done - right?
Bedrock of the Community
United States
14454 Posts
 Posted 05/17/2011  2:51 pm  Show Profile   Bookmark this reply Add Bryan1315 to your friends list
what you missed with all the information given in the above posts is a seller can not leave negative nor neutral feedback for a buyer and if its worded in a negative way ebay will remove it so there is no way to even let anyone know the buyer is a bidiot so if you do not have a positive comment to leave you just do not leave any because you would be wasting your time
Bedrock of the Community
United States
12437 Posts
 Posted 05/17/2011  3:12 pm  Show Profile   Bookmark this reply Add biokemist6 to your friends list
Nah, no offense here "Bidiot" is my own little term for the type of buyer I was describing, I am certain you would not fall into that category

Regarding the feedback, if a seller left me a Neg I would first try to find out why and then try to get the seller to revise FB. I have only had to do that once after a buyer claimed I sent the wrong coin. I was selling several burnished W Silver Eagles at the time and the seller claimed it was a different coin from the one pictured. It was almost comical because they were all identical and in the OGP, there was no visible difference between any of them. I eventually got a FB revision after offering the seller a 10% future discount(which they never used...). Short of the buyer committing fraud, there is no way to force a buyer to leave Pos FB.

If I am unable to get a FB revision, then the buyer would get no FB from me at all since negs cannot be left and any snarky comments left as Pos FB get deleted by ebay. As I mentioned before, FB Left for Others can be quite revealing and I have cancelled a couple bids based on what I read there. That is pretty harsh and accusatory but the two bidders I cancelled and blocked had a blatant history of leaving undeserved Neg FB for many sellers, it is best to avoid a situation like that before it even has a chance to happen.
Rest in Peace
United States
5375 Posts
 Posted 05/17/2011  3:22 pm  Show Profile   Bookmark this reply Add coinguybrian to your friends list
Unfortunately, each system has its flaws (As you know). The seller neg thing was heavily abused by shady sellers like aboncom...anyone who would leave a neg for him would get a neg in return, and vice versa for neutral. Still I would rather have sellers at least able to leave neutral feedback.

It's also not always true that 'bad comment positives' get deleted....I think just the ones that get reported.
Valued Member
United States
384 Posts
 Posted 05/17/2011  3:51 pm  Show Profile   Bookmark this reply Add AlmostCollectible to your friends list
For all of you that say buyer feedback is pointless, here is what I say.

I don't buy or sell a lot of stuff on ebay, but whatever I do, I do it honestly. And I think people should take the time to recognize good honest people on ebay no matter what side of the transaction they are. That's how you make it a better community. Now I understand the whole thing about ebay not allowing anything but positive feedback for your buyers. So then for all the jerks out there don't leave feedback, and use any other ebay resources out there to protect you as sellers, like unpaid cases, or appealing useless neg feedbacks etc. But at least take the time to recognize people who are buying honestly.

That way when you as a seller have a problem with a buyer, you can go and look. And differentiate between someone who has 200+ buyer feedback and has always had smoothe tranactions, and another one who has 3 unpaid cases in the last month and 0 positive feedback as a buyer. You know that the first one is probably a geniune issue, and the second one could be foul.
Valued Member
United States
384 Posts
 Posted 05/17/2011  4:03 pm  Show Profile   Bookmark this reply Add AlmostCollectible to your friends list
Oh and forgot to answer OPs question. If the only option a seller has is positive feedback or no feedback, then they should always wait till the trasaction is over, which happens when the buyer leaves feedback. In fact I don't understand why some sellers leave feedback at recieving payment. The transaction is not yet over, why are you already leaving feedback?
Valued Member
Ireland
131 Posts
 Posted 05/17/2011  5:22 pm  Show Profile   Bookmark this reply Add Spikey Norman to your friends list
I've never sold anything on ebay but used to buy plenty on it years ago and never ever thought it odd that a seller would wait until I had first left feedback before posting theirs. From my perspective the seller doesn't know I am a genuine, honest buyer until I have proven as such and part of that imo means until I have left appropriate feedback on the transaction. As a buyer once I have the item in hand and have checked it properly reflects what was advertised as far as I'm concerned it is the responsible thing to let the seller know that (a) it arrived safely and (b) I am happy with the item. If I was a seller I would not personally leave positive feedback for the buyer until I know both of those conditions have been met, I don't see that as unreasonable.

As far as removing the ability to neg a buyer I can understand why - the system was far to open to abuse by dodgy sellers doing all they could to ensure positive feedback for themselves (or at least avoid negative feedback) even from customers who found they had been duped.

Norm
Pillar of the Community
United States
539 Posts
 Posted 05/18/2011  11:55 am  Show Profile   Bookmark this reply Add weavus135 to your friends list
interesting feedback. I did not consider a couple of those positions. I am a great buyer on ebay so to be sure I keep that image I should leave feedback regardless of the seller and their position on this matter. I can see the merit in that. thanks for the feedback
Pillar of the Community
Australia
1244 Posts
 Posted 05/18/2011  10:47 pm  Show Profile   Bookmark this reply Add Australian coin to your friends list
I have had a learning curve with the feedback system, basically person left feedback that was unfair and untrue, even after I had combined postage at cost for them and made nothing on the whole sale the tool said postage was expensive. I used to leave happy feedback on payment of a sale but not anymore, I wait till I receive feedback.

And my best option settings on ebay are blocking newbie's and low number bidder as they are the ones that cause trouble, not having a PayPal account or just not wanting to pay is the number one problem I have dealt with.

My favourite shortcut link is the one to block any user ids.

I might be shrinking the sales market, but it saves a lot of time, stress and heartache. I invest a lot of effort in selling and I take pride in doing a very good job, and having sad people take advantage of you is not worth it.
Valued Member
United States
52 Posts
 Posted 06/19/2011  8:28 pm  Show Profile   Bookmark this reply Add Crescendo to your friends list
I wait to leave feedback as a seller until after buyer receives item and leaves feedback. Otherwise how do I know the item is there and to their satisfaction? I look at it from the perspective others mentioned here: that feedback is after the entire transaction. Which I can't verify until the buyer confirms their end of the receiving portion of the transaction.
Pillar of the Community
United States
648 Posts
 Posted 06/19/2011  9:12 pm  Show Profile   Bookmark this reply Add tokenmast to your friends list

Quote:
since negs cannot be left and any snarky comments left as Pos FB get deleted by Ebay


i once bought a genuine amber snuff bottle from a seller in china looked nice till I had it in hand to test ! so I left a positive FB on what a lovely styrene aroma it had and thank you so was that snarky
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