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Looking For Clarification Re Inr Case Filing

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Author Previous TopicReplies: 3 / Views: 547Next Topic  
New Member
United States
41 Posts
 Posted 05/13/2023  12:26 pm Show Profile   Bookmark this topic Add jfrederick to your friends list Get a Link to this Message
On April 1 I purchased a cool, relatively inexpensive set of Moldovan coins from a seller in Moldova.

On May 8 I received the following message from the seller:
"...Your order has shipped 8, May
Order shipped with ground post service to Europe, than with cargo or charter flight to destination, because due the war in Ukraine air post service in Moldova to most countries still closed. Delivery will take more time that usually...."

Friendly enough, and I have no problem with longer international delivery times, especially since the seller has good feedback. But...

1. Why did it take 38 days from purchase for my coins to be shipped? (If my coins come I'm actually not too concerned about this - everyone has issues they're dealing with.)

2: USPS and Canada Post are not identifying any postal delays for Moldova. Given the war in Ukraine I would expect postal service from Ukraine to take longer. But this seller is in neighboring, peaceful Moldova. His statement about the war in Ukraine raises eyebrows because I purchased a coin from a seller in Ukraine 18 days AFTER my purchase from this seller. That coin arrived on May 9th.

I messaged the seller with my concerns, without reply. I'm willing to wait it out, but just in case....I want to clarify: what is my window for opening an INR case?

From past experience, long ago, I want to say that the window is 60 days from date of purchase, however, a Google search identifies 30 days from the last date of estimated delivery (which is June 15). I haven't opened an INR case in years, so wondering if in the meantime eBay has changed their policy on this issue?

Thanks for any clarification.
Edited by jfrederick
05/13/2023 12:27 pm
Valued Member
United States
221 Posts
 Posted 05/13/2023  12:42 pm  Show Profile   Bookmark this reply Add Nycstlrr to your friends list Get a Link to this Reply
You may want to start the steps for an item not received case, just to have it in the system. Granted, that is if ebay will let you, since it stated a June 15 arrival date. It used to be 45 days to file a PayPal claim. Have no idea if it is still the same and if there is different criteria for foreign countries.
Pillar of the Community
United States
1450 Posts
 Posted 05/13/2023  2:00 pm  Show Profile   Bookmark this reply Add datadragon to your friends list Get a Link to this Reply
You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived and can report it via the link here. If your item arrives, you can close your request. Otherwise however since it hasnt arrived you can use the contact us (ebay) at the bottom if there is an issue with reporting the info to a case.
New Member
Topic Starter
United States
41 Posts
 Posted 05/21/2023  04:04 am  Show Profile   Bookmark this reply Add jfrederick to your friends list Get a Link to this Reply
Update: Coins arrived today, just 11 days after being shipped.

I still can't figure out why it took the seller over a month to ship, but as I said initially, who am I to judge what might be going on in his life. All's well that ends well.

Thanks for the info on filing an INR case - glad I didn't need it!
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