Want To Sell On Ebay? Better Days That Others.

Thank-you for the links......while the kids are outside playing later this afternoon I'll grab a coffee and do some reading.

Wow! This and the associated thread have been very informative reading. I doubt I would have ever sold on ebay, anyway, but this shows I probably am not cut out for doing so! I am horrified at reading what Canadian_coins has had to deal with, especially as he seems like a straightforward seller. I can't help with this situation, but I will continue to be a "good" buyer--i.e. pay promptly after winning an auction or buy it now--so I don't add to the headaches of sellers I deal with. There are many of us buyers who really appreciate the opportunities to buy the coins you are selling, me definitely included!

Thats my pet peeve of feedback. If you ship it the way you said you should they shouldnt even be allowed to rate that. Its not like its a surprise at the end.

If they can rate something as dumb as that how about letting sellers rate buyers payment speed

canadian_coins: I don't understand why you refund someone where the tracking says that it's delivered. Up to I know, ebay protects you up to $300 is there is a tracking number and more than $300 with signature.

@arianzo, I will call ebay and inquire. I do everything from ebay, and the transaction details even showed it was delivered. Yet, the only option I had was to refund the buyer. In every single case (lost items, back charges, fraud, paypal or ebay) I've pretty much lost on all counts.

But thanks for the info, I'll let you know how things turn out. I'm sure this will take a while to get resolved.

I had one recent case of a buyer who won a gold coin but wanted me to ship overseas. I only ship in US/canada. I opened the case to cancel the transaction on the basis of the shipping destination. We all know this is a red flag for fraud. Anyway, the buyer REFUSED to cancel the transaction. So I had to fight for MONTHS to regain legitimate ownership of my coin so I could offer second chance or to put it on the market again. I eventually got the case closed, sold the coin - thankfully to a US resident, at lower price mind you but at least a no-problem transaction.

HOW-E-VER, my dear friends at ebay WOULD NOT issue a refund for the first transaction final fees ($100.00). I paid those fees twice, on the same COIN! How ridiculous is that? I had to fight for 6 months to get a refund... Pardons me, a CREDIT that would be applied on future billing cycles.

Absolutely outrageous.

Oh and on top of that, of course the buyer left me plenty of low scores and a HUGE negative feedback. It took a presidential approval to remove that negative feedback. Again, goes to show the seller has little protection. Nothing is automatic. You must fight every step of the way.

Well, Arianzo is 100% correct. Tracking would have protected me.

But because I refunded the buyer the case is closed and my seller protection is forfeited.

I tried to appeal the case... Somehow I knew this wouldn't work. eh... since the case was never escalated there is really no "decision" to appeal. Tough luck.

So..... I should have waited 3 days without doing anything and that would have triggered escalation. ebay would have taken over and reviewed the case. And only THEN the notion of "seller protection" would have come up.

This is a very good learning experience. As I pointed out to the appeal person, this was not mentioned to me when I reviewed the case. My only option was to refund the buyer. There was no such thing as "wait 3 days to get seller protection".

Goes to show, the entire eBay/PayPal seller experience is frustrating... but this is the price to pay for doing business I suppose.