Will Never Return To One Of My LCS's Ever Again.

For the life of me, I can't understand rude shop owners. Being rude may not only cause you to lose a sale, but repeat business AND have a negative experience passed on to others by word of mouth or the Internet.

I have fond memories of going to my LCS when I was 9. The owner always took time to help me and I spent quite a bit of my allowance in there.

I believe BobAlmighty125 experienced ageism just as I experience sexism when I go to a shop. The owners try to steer me to "pretty" coins and maybe some of the jewelry that they also sell. I have been treated rudely as well as gallantly. I usually drive one of my older cars around and don't dress up or have my jewelry on when I go hunting so I'm sure I look kind of indigent! Ha! Usually within a few minutes they know that I've come for a specific piece and am not stupid. If they are rude, I'm out. My cash and I walk. It doesn't happen often but occasionally in my area. I have just 4 or 5 coin shops that I will browse and several that I never will go in again. Their loss. I carry cash and am ready to party. Keep your head up, Bob, and don't get taken.

I am a retailer (not coins) running a five generation old business. I can tell you that a bait and switch is illegal in most places. Not that I think this incident would be big enough to warrant much attention but the state attorney general is usually as high as you could go with such an issue. If the shop is rated by them there is also the better business Bureau and of course a bad yelp review.

From a customer service perspective if an item is miss marked I would have given the customer the lower price. Again, if the price was ON the item that is probably the law. The only time not giving the lower price would be acceptable in my opinion is if the price was on the shelf only, includes a description and another customer clearly put the wrong product there while browsing. Even in that case I would offer a complete explanation and show them the lower priced item if applicable.