Silvertowne Messed Up My Order?

@Biggfredd

No it didnt, sorry for the long reply. But thought I would update...

I got the correct coin after shipping the wrong one, and its been several weeks and have not reimbursed for the shipping. But I just got a hold of them today, and the lady (very nice btw) told me that someone had forgot to put it in the system. But she fixed it, and everything is good now.

But silvertowne is still a fantastic company! Everyone messes up from time to time, but they made sure everything was fixed and this will not be the last time I buy from them. Just wanted to update in case anyone searching/researching for silvertowne finds this, I dont want anyone to be put off from them!

That is great to hear they fixed it!

I agree, Hawk. The power of the Internet for enhancing or ruining a business is pretty amazing. One thing about us Internet users is that we are not a bit shy about sharing both our good and not so good experiences. If we got poor service in the old days, a couple of dozen people might hear of it in the course of a few months. These days, millions of people can hear about it in minutes! Yikes! That kind of power had better be respected. If not, then those who do not are likely to end up as Internet Super Highway road-kill.

"multi-million dollar operation"

Here in lies the problem perhaps, compared to the opposite end of the spectrum in myself, in the very limited amounts of silver or other items I put up for sale, at very limited times....

I never take business FOR GRANITE as it means something important to me, BIG TIME. I can't standz corporate turn an burn mentality, now I am speaking from years of restaurant experience, and this correlates with any business. Meaning, LESS QUALITY, cutting corners going cheap to save money, lack of leadership an overall back of the house organization an cleanliness. You see it all the time on shows like Bar takeover or Hells kitchen boy that Chef Ramsey cusses like a sailor an tells them like it is and puts them in their place. I will say the restaurant I currently work for is bar none the best an most first class ran restaurant operation I have ever been a part of. So real lucky to work at two profitable businesses via Lakeside Tavern and Southern bullion....

For example, my girl friend and I ate at this fantastic little authentic German restaurant Lindenhoffs for V day. And they have like 20 tables, as well as this fantastic guy that plays old style live German according music. Apps, soup, salad, entree, and about 20 to 30 minutes in-between so don't come in a hurry. Quality food, some the best German food you will ever encounter, and not that high cost even though I did tip 20 on a 80 dollar ticket, so not bad C note for V day, plus a movie Safe House, and Denzel was beyond fantastic as usual, great movie....

I went up to the according player an told him how much I appreciated the experience of hearing such a unique instrument as I never had before a totally unique experience. He had a heavy German accent, and you can tell guys like that are a dying breed from a time fading away....

Sorry about the rant, but my point places like that you get first class attention an service, just as if you set in front of me when I was bar-tending and not slammed in the weeds, or if you bought something from me on ebay, as I ship real fast an provide much better MISTAKE free orders, packed well an shipped fast. Same reason I will always look the way of the mom an pop shops first, before the big corporate sell outs of the world....

Just a few insights into Silvertowne:

The IRS audited them in the 70s. They said ST was the largest sole proprietorship (unincorporated) the IRS ever audited. The IRS said no business worked on such small margins and claimed millions in taxes due. When they were done, they figured less than $5000 was due.

One day a dealer went there and asked about eight shipping crates over against the wall. They said it was a small dealer's inventory they paid $45,000 for. The dealer wrote them a check for $50,000, neither party opened the crates.

Back when the shop was in the basement, I stopped after a show. Leon greeted me and said "I'd invite you in for dinner, but anyone, including family, who isn't cleared before 5pm Friday, cannot come in until 9ayem Monday." He pointed to a gorilla-guard behind him. "He's here in case I try to bend the rule."

Wow, that's a fantastic offer, Hawk. Thanks for that. Wife and I do enjoy travel but usually limit our trips to the western US. If, by some stroke of fate, we managed to get down your way, we would love to accept your most generous offer.

As I've pointed out, Silvertowne is a mom and pop that grew. I've mentioned that the shop used to be in their basement, but here's something even weirder:

I don't remember if this lasted into the 1980 PM boom, but it was at least into the late 70s. If you wanted to call ST, you had to call the operator and get put through to their four digit phone number. This was a dozen years after the rollout of touch-tone phones.

That's not all. At the end of three minutes, the line went dead. No warning, no explanation, no apologies, no exceptions, just "click". To continue the conversation, call the operator...

Does that sound like a huge corporate operation?