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Replies: 49 / Views: 4,914 |
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Pillar of the Community
United States
1227 Posts |
It's cheaper, but that doesn't mean they'll do it. Please allow me to demonstrate:
Circle K wanted to improve cashier efficiency. They had a certain amount set aside to do so. Here were their options:
a) Put us on a new operating system. Our system is very primitive, often slow, and frequently errors out. b) Upgrade our credit/debit machines, many of which were purchased refurbished YEARS ago and often break down. c) Upgrade our scanners, many of which ditto. d) Use the money to pay for training for cashier efficiency. e) Spend $200 per register to purchase coin-dispenser machines, refurbished, that will often break down or jam, get stolen in bad neighborhoods, and make it impossible to keep an accurate drawer count.
GUESS WHICH OPTION THEY PICKED.
If you picked any of the options that look like they make sense, please try again.
Think it was a fluke? Here's another one! The cost of the coffees we offered went up, and we had to decide to go to a new manufacturer or lose a couple of cents' profit (the cost went up by about .5 cents per bag of coffee; one bag makes one pot). Circle K:
a) Ate the couple of cents to keep customers happy with the range of flavor options b) Asked for customer feedback before making a decision one way or the other c) Completely without warning discontinued two of the most popular flavors and replaced them with totally dissimilar and relatively unpopular options, completely revamped the coffee line to save a few cents, then hurriedly went "wait, wait, WE LISTENED TO ALL YOUR ANGRY COMPLAINTS AND YOU CAN HAVE HAZELNUT BACK!" only to end up switching back to the first manufacturer to get back both hazelnut and cinnamon after losing thousands of dollars' worth of business from angry customers.
Again, if you picked either of the options that look like they make sense, please try again.
Big business is penny wise, pound foolish. They'll round up to get a few pennies and only change--maybe--when customers start leaving in droves.
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Bedrock of the Community
United States
17884 Posts |
Here by me they went with the coin dispensers at each register. Don't know what they did with the coffee, I don't drink coffee.
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Moderator
 United States
188913 Posts |
This cynicism is rather depressing. 
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Pillar of the Community
United States
1227 Posts |
Conder, you're exactly right. We got the coin dispensers. I personally have not used mine since Patricia was fired and I was able to turn it off. It jammed at least once daily. I know down in Central Phoenix they bought them, installed them, and employees promptly removed them because they were getting held up for the coin hoppers. The majority of employees hate them and would much have preferred upgrades to the equipment we already had. The coffee is the same story, of course. They actually sent out an employee email in which they advised us to "put a positive spin on the story" (I'm serious!) by telling customers that their voices had been heard. I would have personally found it more convincing if they'd, you know, asked first if customers wanted new coffees, maybe added a couple of flavors without taking any old ones away to see how the new coffees did in the market. I know when they first came out we got this amazing Peruvian flavour that tasted quite a bit like Starbucks, only not burnt, and I convinced a lot of people to try it just by recommending it. (And a lot of them liked it!) There was no need for the ridiculous, angry mess. And lest mods look at this and go "what does this have to do with--?" the point in these stories is concrete evidence that companies often do precisely what is worst for them, and their consumers, because it looks nice and sounds cheap. That is what I foresee coming with the rounding for a lot of stores. Yes, rounding down is cheaper than an EFT charge, but modern companies don't care. Modern companies don't see it that way. Modern companies see it as "if we have to give 500 customers Two Cents every day, in 280 stores, that's a million dollars per year! NO WAY!" (.02 * 500 = $10 * 280 = $2800 * 365 = $1 022 000) That, by the way, would be the average customer intake across all Circle K stores in the Phoenix Metro area. It looks bad to their stockholders, especially when they could just take the additional Three Cents per day from their customers and come up with an additional $1.53 million every year (same formula as above, just replace .02 with .03). Earle and I disagree on a lot of things, but he's right on this one. In this day and age, good customer service actually makes the news. Not even kidding--a little boy lost one of the Legomen out of his Lego set because he carried it to the store in his pocket and (of course) it fell out, and wrote to Lego asking if they would send him another. Keep in mind this is a single piece out of a $50 toy and the piece cost, I dunno . . . maaaaaaaaaaaybe a quarter to make, if that? One of their customer-service reps wrote him a nice letter about how she liked that Lego set too and since he'd promised to not carry the piece away from the set again, she'd included a new piece in her letter for him, but he had to take very good care of it. That was it. It took her maybe ten minutes to dash it off, tuck the Legoman inside, and get it in the mail and when the boy got it, it hit the front page of the Huffington Post. In a day and age where that is considered front-page news ("Company replaces super-cheap toy part for little boy because he asked nicely! Full story at eleven!"), I have zero confidence in a company doing the right thing.
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Pillar of the Community
United States
2224 Posts |
Here is my Two Cents worth (please excuse the pun!) I like the idea near the beginning of this post of increasing the face value of the circulating coinage. But ONLY do it to the cent. Leave the dime alone; they are not losing money in the manufacture of that yet. Make the nickel of the same composition as the cent, except instead of plating it with copper do as the Canadians do and plate it with nickel. Create a new cent design (with Lincoln or without) and make them Two Cent Pieces. Change the face value of all existing cents to Two Cents, and keep the composition and weight the same. Yes, this will still mean that the "twent" (can't think of anything else to call it right now) will cost more that it's face to mint, but it will be a substantial savings over what they are losing right now. The nickel will still probably cost close to a nickel to mint, but that would also be a substantial savings. This will keep the zinc interests happy, (and the Congressional representatives of those interests) and also create a temporary boost to the economy when all of those jars full of $20 in pennies suddenly become $40. With this plan, the only consumer items that would no longer be able to be purchased would be things costing either one or Three Cents. Rounding up or down, and the chaos this might create, would not happen. Just my opinion.
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New Member
United States
39 Posts |
This suggestion crops up every few years or so, along with the old "replacing the dollar bill with the coin" thing. Nothing ever come of it though.
I have my doubts, personally.
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Bedrock of the Community
United States
10045 Posts |
On the subject of currency, my time spent overseas has given me much-welcomed insight. In Europe for example, countries have changed denominations repeatedly for pragmatic reasons such as purchasing power and convenience, downgrading and eliminating denominations as needed. Really, does what made sense for commerce in 1870 make sense today? No, not really--including coins that were sized for precious metal content--which is completely absent today. I'm pretty sure if we got rid of coins with little intrinsic value, such as the cent and nickel, and sized down the rest--and got rid of paper $1 notes--people would simply adjust. It wouldn't kill the hobby--but make it more interesting to me. Well--that's my 10 cent opinion on the subject. 
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Bedrock of the Community
United States
10038 Posts |
@jbuck Quote: This cynicism is rather depressing. I agree - but its also reality in most cases. And one thing I think you might be forgetting.... You have proven that you are a logical thinker and realize people do not WANT to take the time to think. So don't expect people to act in accordance with logic! I found the day I quit EXPECTING the logical, rational outcome to be what was always chosen was the day it made it easier to swallow. I had a reality adjustment. THings are NOT going to be done logically anymore and I cannot do anything about, no matter how much I want it to be so! A 3rd grader can easily be taught to round numbers. But we hear of so many (not Nina!) behind cash registers who don't have a clue as to how to do it. And its not that people are stupid (meaning they do not have the ABILITY to think). The problem is that our education system has, for years, taught kids NOT to think. The system is more interested in politics than producing rational thinkers. Teaching critical reasoning skills are a thing of the past. And we are into the second and third generation of it b/c so many times I have had to teach math teachers that math is not a set of rules - it is a logical process! Math is for understanding (reasoning skills), not memorization. Don't expect anything more than 3rd or 4th grade reasoning skills from Joe Public. It also makes a pleasant surprise when you actually, rarely, do encounter Mr. Ima THinker. And also, I realize the day I think I have "arrived" is the day I really am right back in the 3rd and 4th grade level thinkers. Having said all of this... the main reason I like CCF is that a lot of people here DO think. Its a breath of fresh air. I find this to be typical in coin collecting circles.
How much squash could a Sasquatch squash if a Sasquatch would squash squash? Download and read: Grading the graders Costly TPG ineptitude and No FG Kennedy halveshttps://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
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Pillar of the Community
United States
1227 Posts |
Earle, I have one correction to what you said. Having come through the public school system myself . . . it's not that they're more interested in politics, it's that they're more interested in money. We pay our teachers poorly while demanding that they teach to a stupid, one-size-fits-all test dreamed up by an administration that said stupid stuff like "Rarely is the question asked: is our children learning?" (Sorry, if you can't figure out what the two grammar mistakes in that sentence are, I don't want you setting educational standards for my children, get lost.) In my last three years of school I was routinely dragged out of normal classes for "test prep" classes and "test classes" (where instead of learning, you got to sit and fill in multiple-choice answers that didn't require you to think, just to vomit back facts). To this day I'm irked that I never did find out what actually happened at the Watergate Hotel because I had to go to a "remedial math test prep class" (it wasn't until I was in college that I read about Watergate--thanks, Mr. Bush and your Every Child Left Behind Act). And why do we demand this? Because the stupid, one-size-fits-all fact-vomit test determines how much money your school gets. As a result, do you know what classes get cut FIRST? The true essentials. Fine arts like music, drawing, and foreign language, all of which are shown to increase brain activity and ward off dementia (fact: the more languages you speak the less likely you are to develop Alzheimer's, which is why I'm still gamely trying to make German and Japanese my #3 and #4). Gym, which is especially vital for kids who live in the inner city where it may not be safe for them to go out and run around outside of school (and I don't mean "not safe" as in "oh no, Junior skinned his knee," I mean not safe as in "oh no, Junior just got shot") and often includes other components--my high school gym classes were taught half-and-half with health classes about proper nutrition, self-defense (for ladies), and a first-aid course after which we were all Red Cross certified.
English? No longer important, under Every Child Left Behind. When I was in college, in English 101, I remember my teacher handing back papers that were covered in red ink correcting sentences like these:
And then I told here that there car was broken but she did'nt listen, she said 'its ok I drove it yesterday".
He passed everybody's papers back, then held up mine. It had a single red mark on it--a spot where I missed a " mark. That was it--a single typo. He pointed at my paper, then at the class and said:
"You are wasting my time." That was it. We all stared up at him. He crossed his arms and kept going:
"The mistakes on your papers are almost unanimously things you should have learned in sixth grade or earlier. I can't believe I have to correct these things on college papers. At least two of those papers were peer-edited by someone who knows better. She's sitting in front of me. You ignored what she had to say because you thought you were so smart, so special, nobody could possibly know something you didn't. So if you want to sit here for fifteen weeks learning how to write a declarative sentence because you were too stupid to figure it out in middle school, tell me now. Because you are wasting your time, you are wasting my time, and more importantly--" He pointed at me, and I kind of tried to disappear into my chair. "You're wasting her time, and her money. She doesn't have a choice whether she's in this class or not. It's compulsory. And here she sits, paying to listen to me tell her things she already knows because you people can't wake up. Nina, you're excused. The next paper is on your syllabus and it's due in two weeks. Good job." And he handed me my paper and showed me the door. (And that is how I got out of taking an 8am class in my first semester.) I didn't attend class again until the final exam, which I aced. I got an A in the class. But I was lucky--my autism, my gift for language, saved me. I could have been one of those sheep writing those horrible, horrible sentences if I didn't love to read.
History? Not so much. I have peers who never learned about the Holocaust because it was considered more important to schedule test prep during that period. I know people for whom history was an elective class and you could choose between it and computer programming. (And on the flip side of that, both history and computer were required classes for me. Guess what--I couldn't take the computer class I really wanted to take because of Every Child Left Behind, which required me--someone already coding webpages and helping to run an e-business--to start with an entry-level class in order to complete the federal education requirements.)
If it's not science or math, it doesn't bring in money, so out it goes. Just like with everything else--no cash? Cash it out.
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New Member
United States
18 Posts |
I think the issue could become moot if the stores price the tax rate into the cost of an item so that the final price of anything at the register ends with a 0 or 5. The other day, I was at a Publix and purchased 3 items and the total for all three was $10.00 even, with tax. The odds of that might be considered near impossible, but it shouldn't be that hard to implement. Some items may be reduced 1 or 2 cents and some may be raised 1 or 2 cents, but it should even out so that neither the customer nor the store ends up taking a hit. On the other hand, states like California that don't charge tax on groceries would just price everything with a 0 or 5 for the last digit. Doing either of these things takes the old 49 and 99 pricing off the table (for some states).
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Pillar of the Community
United States
4870 Posts |
Posting a price at .99 or $19.99 is nothing more than a gimmick. It gives the illusion that something that costs $19.99 is a value compared to $20.00. Here in MI there is no tax on food or prescriptions.
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Moderator
 United States
188913 Posts |
Quote: I'm pretty sure if we got rid of coins with little intrinsic value, such as the cent and nickel, and sized down the rest--and got rid of paper $1 notes--people would simply adjust. It wouldn't kill the hobby--but make it more interesting to me. Well--that's my 10 cent opinion on the subject. 
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Pillar of the Community
United States
1227 Posts |
Random tidbit to add to what Jim_D said: the reason you'll see prices like .44, .99, .88 (in addition to making the starting number lower, thus making the item look "cheaper" to the human brain) is because humans like to see a double numeral. It's easy to take in and looks tidy. So from that perspective, .00 would actually be a benefit.
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Bedrock of the Community
United States
17884 Posts |
Quote: Rounding up or down, and the chaos this might create, would not happen. Just my opinion. With rounding you set your cash register for rounding. Then when you ring up the items and apply the sales tax the cash register shows an amount that always ends in a 0 or a 5. Where is the chaos? The only place chaos can happen is with those people who don't set their machines for rounding but who instead try to figure out how much they have to add to your subtotal so that once the sales tax is applied it will be rounded up (This can be very difficult because some items will have tax applied and some won't. Unless they separate these and add them up separately they won't know the sum that the sales tax will be applied to.) Or as I said earlier they will ring it up normally and and then round up and ask the customer for more than the register says. This will lead to a lot of explaining and arguments greatly reducing cashier efficiency, angering customers, and causing lost business. More lost business than will be gained from the rounding up. And Ninamason, the situation you describe related to education is not something you can lay at Bush's doorstep. It was like that long before "No child left behind". My public school experience was like what you described back in the early 70's and it never changed. And sometimes it's just the school system itself. In my 12 years of public school we had seven years of US history. In those seven years we never got past 1870. Each year we would start with Columbus discovering America and through the year work our way through to 1870. Then the next year we start over with Columbus again. Student from my school system can't tell you when WWII took place because for us it never happened.
Edited by Conder101 02/21/2013 3:02 pm
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Pillar of the Community
United States
593 Posts |
I am in the "get rid of penny and nickel, change quarter to 20c piece, replace paper dollar with coin" camp.
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Replies: 49 / Views: 4,914 |
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