Hot News, Insider Leak: Early this morning, the Mint Director calling for a special meeting of all the department heads: IT, production, customer service, accountant, & marketing. Due to anonymous sources, I can't giving out names and/or specific info. Below is the summary of the meeting:
Director: Mr. IT, why the site crashed again, after I've allocated the money for you to upgrade the system?
Mr. IT: Sir, we were overwhelm with the respond, 140K+ orders in less than 24hrs, all thanks to Ms. Marketing. We would need more $$$ to upgrade other parts of our ordering system.
Director: OK, no pay raise for you or your staffs then!
Director: Mr. Production, why the production is delay, causing delivery date push back? We have this planned since last year, you should have produced at least 220K of this set already, based on last year's SF set sale figure!
Mr. Production: We have been delayed because this is a NEW technology to us.... we had to wait for our consultant to fly in from Australia (
Perth Mint) to show us how to use the machine. On top of that, our blank silver planchets from our vendors were on delay because they were too busy producing their own generic silver products for their market. The collectors can wait, but we can't squeeze these companies - they are creating jobs for the economy.... One solution is to pre-order/buy the silver blank now and save it for next year. There are some risk/reward factor as silver can go up to $40 or drop to $4 hehehehe.
Director: Are you trying to get me fire?
Director: Ms. Customer Service, why there are still frustrations among our customers/collectors on coin forums/blogs, such as CCF? Didn't I hired a consultant to evaluate your department's performance & made some change on how the department handle customers call/complaints?
Ms. Customer Service: Thanks to Ms. Marketing & Mr. IT, the overwhelming responds crashed the Mint website so the demand on the phone lines increased significantly. Some of the possible solutions are: Give each complaining collectors a free
ASE OR outsourcing the calls to India (their English is not bad; other large American company did that just fine) or we can equip our staffs with Samsung Galaxy S4 or iPhone 5 instead of using our office land line.
Director (angry face): You want them to work from home too? Do you seriously want to see me being sacked by the Treasury Secretary?
Director: All you people are just ridiculous! (frustrated face)
Ms. Accountant: I'm happy to report that we have made over $20 millions in sale yesterday (over $19 millions from this special set alone).
Director: That's great to hear (happy face).
Ms. Accountant: But our profit is down 40% since Mr. Production bought the silver blanks when spot silver was $48/oz.....
Director: Why can't any of you make some good business decision? For GOD SAKE, we are THE government agency with the ultimate goal of generating revenues on the back of the collectors, to fill the Treasury balance sheet, to pay for the bailout of those big banks. I have enough, meeting end!
Ms. Marketing: But I haven't present my report yet?
Director: We all know your department did a good job, which caused all these problems that are exposing other departments' problems to the public!
***Everyone stare down at her***
Director: Why can't you do it like the way you did for the First Spouse Gold series, or the 5oz
ATB silver.... then we wouldn't have this meeting.
***Walking out***
Ms. Marketing (upset): But but but.... I...We didn't do anything.... all those collectors websites/forums/blogs did all the marketing/word-spreading..... they caused all the troubles, NOT US! Our department still have $450K (not as much as LA DOT $45 millions sat in the bank for 17yrs) that we haven't used. I was gonna suggest we throw a retreat party to celebrate the success of this
ASE series.
Disclaimer: I have no direct knowledge/information regarding any of the above information/conversation; neither can I validate/confirm any of the sources.
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Posted 05/10/2013 02:37 am
