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 Replies: 19 / Views: 3,690 |
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Valued Member
Canada
333 Posts |
Wow, I have been using the regular 1-800#.
Never noticed that number in the MC section before.
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Valued Member
 Canada
329 Posts |
I've never clicked this section before, thank you!
does this mean I'm Elite MC? I've never had the early early access, just the early access
"Thank you for being one of our most loyal customers. To show our appreciation for your passion and commitment to coin collecting, you are recognized as an elite member of our Masters Club."
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Valued Member
Canada
329 Posts |
been trying to call the mint for 2 days now trying to change the shipping address on some of my orders and I can't get through to these guys. yesterday I tried 3 times and was on hold for over 10mins each time. Today I call the MC line and it's over 20mins! unreal.
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Rest in Peace
Canada
1360 Posts |
When I need to, I just call the M/C line, and usually will be put through to voice mail for my rep. I leave detailed messages, and he replies by email - confirming whatever it was about, usually before the end of the day. I've said it before, membership has it's privileges.
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Pillar of the Community
Canada
567 Posts |
@Cowboy905, if you are an Elite MC, you will have a dedicated rep and he/she will give you their direct line.
I'm note even sure if there is an official "Elite MC" status by name or if it's something the people on this message board made up to differentiate the two kinds of MC members, those with reps and those without.
I'm suspect that there are super-uber-mega elite MC members where the mint just sends you QTY 1 of each coin they make without even asking you.
Anyways back to reality....having a rep has a couple of advantages, like being informed of new coins a day or two earlier than regular MC members. There is also a disadvantage that if you have a rep, they frown upon you ordering online through the mint's website. The reps really, REALLY want you to order through them exclusively.
You take the good with the bad right?
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Pillar of the Community
Canada
871 Posts |
As quick as the number went up, it was removed.
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Valued Member
Canada
329 Posts |
yea, I have the number from the website but it doesn't do me any good. over a 20min wait. I've tried 5 different times today alone already. I badly need to change the shipping address on my Egyptian Coins as I get them shipped to me work and I just quit my job!!
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Pillar of the Community
Canada
2124 Posts |
Maybe it would be easier to return to your previous job than the RCM correcting your shipping address ... |
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New Member
Canada
40 Posts |
My wife was on hold during the MC release day last week for an hour and a half while using the MC exclusive number. I don't think it really puts you into any sort of priority queue but who knows?
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Pillar of the Community
Canada
1528 Posts |
I usually avoid calling them during the release days.. Eg: release day for MC members and a week later release day for the public. I usually call in a day or two later as the line will always get jam up during release days
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Pillar of the Community
Canada
1751 Posts |
I call the mint on regular number, as soon as it opens, and there's no wait time. This may work for you.
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Valued Member
Canada
329 Posts |
yea i'll try tomorrow. as of 2 secs ago it was still "greater than 20mins" on the MC line and the regular line. grrr lol
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Pillar of the Community
Canada
867 Posts |
Quote:
My wife was on hold during the MC release day last week for an hour and a half while using the MC exclusive number. I don't think it really puts you into any sort of priority queue but who knows? kwest et al, It doesn't matter if it helps one get through quicker. What really matters is being a MC member makes one feel oh so important.  |
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Valued Member
Canada
329 Posts |
alright got through immediately today. called right at 8am. I guess i'll be doing that from now on.
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Pillar of the Community
Canada
1751 Posts |
Great news, it's my strategy, I get up just before 6 am, so I can call, and not wait. It's what I did to secure a glass candy cane, when 1st released. It also allows me to use my cells long distance plan.
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Replies: 19 / Views: 3,690 |
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Posted 10/09/2013 09:28 am
