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Pillar of the Community
Canada
6768 Posts |
Quote:
If I bought the 3 coins with (lets say Gatewest) I should receive that box for free also Agree - it complex issue. Should the person speak with manufacturer or reseller.... My thought - that the priority (for RCM) it's direct customers. The same like you can be MC only if you spend money at RCM (or their store) and not at official dealer. This kind of reward. But when you buying at dealer's store, you get it's "loyalty points" (or whatever), like it do CA and CC&C. |
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Pillar of the Community
Canada
6768 Posts |
The last comment is good - just the facts. But I suspect advertisement for an MC. "Good to be MC" .... every customer in this case deserve the same.
Other deals with COA and mintage split questions, that frequently appear, when mint issues subscription series as a set and sells single coins from this series.
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Pillar of the Community
Canada
3690 Posts |
So the mint sold less that 800 gold coins and it's safe to say many of them went through dealers (most still have it for sale on their websites as does the RCM). So the number of Mint customers who bought all three is pretty low. They don't care about a few hundred customers - there are plenty more out there. As for your rep, same deal. If you stop buying, he/she has a list of MC members who would be happy to get a rep. Asking for a box is more than asking for a box. You would be asking for one of the 1200 sets they have for sale including a COA, additional handling, additional shipping etc. The mint is not going to incur those additional costs and lose potential revenue to please a few hundred people. I applaud anyone who tries but if the Mint sends you a free box, I'll eat my hat. On a similar note, some of you may recall that a lot of the early Group of Seven boxes didn't include a COA yet boxes shipped later did. I purchased the box and three coins indirectly (not from the Mint) and tried to get a COA from the mint. No dice. Edited by CC-Ottawa
10/17/2013 12:31 pm
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Pillar of the Community
Canada
1528 Posts |
what if you are a dealer and you still hold quite a few of these gold coins? I am sure the dealers will be complaining as much as we do as well. I just think the mint mess it up this time and didn't think it through (the effect it causes) but then again, maybe they did. Like CC said above, they probably thinking they really only mad less than 800 customer that buy directly from them...
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Pillar of the Community
Canada
3690 Posts |
I'd bet my other hat (not the one I'm going to eat) that they gave it no thought whatsoever.
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Pillar of the Community
Canada
867 Posts |
Guys! I don't think it should matter if only ONE customer is affected by the mint's marketing shenanigans. From the RCM itself (Bold letters by me for emphasis): Our mission and values
The Royal Canadian Mint is a world-class provider of branded investment, collectible and secure payment products and services that connect people and inspire celebration....
We are committed to and will attain our vision to be the best mint in the world through the development of the following cultural values:
•Customer focus
•Excellence
•Innovation
•Being Canadian
•Integrity
•PeopleThe mint should look hard at how well it is living up to their own mission and values, and do the right thing! |
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Pillar of the Community
Canada
1751 Posts |
All I could think of was good post Numoose, you've nailed it again!
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Valued Member
Canada
480 Posts |
It might even out in the end, because I'm almost 95% sure you will have to pay tax on this set. Living in a 13 or 15% province that won't be cheap. I'm not defending the mint. I think what their doing is wrong but selling it as a set has it's disadvantages as well. It'll be at around $100 in Ontario And I'm not sure I'd be willing to pay that.
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Valued Member
 Canada
457 Posts |
Just a thought ....  For all the people that did buy the 3 coins previously, how long do you have to return them if you are unsatisfied with them. I think if I had all 3 I would just return them and then buy them again with the box  |
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Pillar of the Community
Canada
2124 Posts |
falcon, if bought from RCM: What is the returns policy? If you are not completely satisfied with your purchase, simply return it to us within 30 days. For defective products, returns are accepted for up to one year from your date of purchase. Depending on your indicated preference and/or product availability, we will gladly replace your purchase or provide you with a full refund. Returns: Five Easy Steps Call 1-800-267-1871 to request a Return Merchandise Authorization (RMA) number. This number will need to be included as part of your return package. Ensure the product is in its original packaging (single coins and coin sets must be returned in their original display cases and outer protective boxes, along with their respective Certificates of Authenticity). Include your packing slip or a short note indicating your name, customer number, complete mailing address and relevant order number with your return package. Indicate if you would prefer a purchase replacement or a full refund. Return your purchase by shipping via regular mail (*See Shipping & Reimbursement Guidelines below) to: Royal Canadian Mint, PO Box 457, Stn A, Ottawa, ON K1N 8V5 Canada Returns: Shipping & Reimbursement Guidelines Please be advised that the Royal Canadian Mint is not responsible for returned purchases that are lost in the mail. Note: To ensure your return package does not get lost, consider choosing a carrier who provides the option of a tracking number, insurance or "signature required" shipping. If you are returning a defective product and wish to be reimbursed at the regular mail rate, up to a maximum of $15 CDN, please include your Request Merchandise Authorization number and copy of the shipping receipt. Note: This reimbursement does not apply to non-defective product or additional incidentals like insurance. http://www.mint.ca/store/mint/custo....UmGAyBAlVO4 |
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Pillar of the Community
Canada
2019 Posts |
I think my gold allegory might be "defective"..... and I don't want it replaced..just a refund...  |
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Valued Member
Canada
480 Posts |
So for those of you who might want to display case it's going to be staggering $100.73 in tax if you live in Ontario. Display case not shown.
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Pillar of the Community
Canada
2124 Posts |
They`re now available for anyone an web page.
Just 1200 ....
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Pillar of the Community
Canada
867 Posts |
Quote:
They`re now available for anyone an web page.
Just 1200 .... No where in the listing of this coin "set" on the RCM site can one find the actual original mintage for each of the three coins. If one searches around the site one can find them. Misleading at best... |
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Pillar of the Community
Canada
814 Posts |
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Posted 10/17/2013 12:23 pm
