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 Replies: 50 / Views: 5,706 |
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Pillar of the Community
Canada
5324 Posts |
if these coins sold well the RCM would not need to use this marketing ploy, sure a kick in the teeth to your early loyal customers. Just hope they do the right thing and give everyone who bought this set a cool box. |
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Pillar of the Community
Canada
789 Posts |
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Pillar of the Community
Canada
2124 Posts |
Quote:
shopaholic
I don't think my rep care how I feel, he just want my money.
It's true. But when customers will stop buying through him because they say that they're very disappointed for what RCM is doing, they'd worry for sure. I think a rep should be like a point of communication between you and the RCM. |
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Pillar of the Community
Canada
2124 Posts |
Quote:Silveroid I agree with Northencoins here. In this case will be right for RCM to send a box to customers, who bought all 3 coins from mint prior this day only. It's a complicated issue. The RCM customers have a "higher" level than the dealers' customers? If I bought the 3 coins with (lets say Gatewest) I should receive that box for free also. |
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Pillar of the Community
Canada
2019 Posts |
Here are a few comments on the queen "set" The last one is interesting... Quote:Comments about Royal Canadian Mint Queen's Diamond Jubilee 3-Coin Set (2012): This set included a coin I had already purchased. If I had known that was the case, I would not have purchased the solo coin. I was also unaware that the total number of sets available was only a portion of the 15000 total mintage for each. Quote:Comments about Royal Canadian Mint Queen's Diamond Jubilee 3-Coin Set (2012): about lovebug comment below the individual coins are labelled 15000 the sets are labelled 7500 so the mint must be giving out the wrong COA's i would like the mint's answer to this one, this is only my theory. how about RCM's reply folks, would that be a good feedback, so at least a respondant from the mint has read the comment? Quote:Comments about Royal Canadian Mint Queen's Diamond Jubilee 3-Coin Set (2012): The problem with the set is the mintage is supposed to be 7500 worldwide and all the COA that come with it say 15000.I had the first coin already and had I known that the set would show 15000 I would not have purchased the set. Quote:Comments about Royal Canadian Mint Queen's Diamond Jubilee 3-Coin Set (2012): I bought the first coin back in April when it was released. I was discouraged by the reviews that said I would have to buy it again to get the set. So I called the mint and presto.. I was able to buy the other two coins and they gave me the 3 coin case as well.. Outstanding.. good to be a Masters Club Member. |
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Pillar of the Community
Canada
6768 Posts |
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If I bought the 3 coins with (lets say Gatewest) I should receive that box for free also Agree - it complex issue. Should the person speak with manufacturer or reseller.... My thought - that the priority (for RCM) it's direct customers. The same like you can be MC only if you spend money at RCM (or their store) and not at official dealer. This kind of reward. But when you buying at dealer's store, you get it's "loyalty points" (or whatever), like it do CA and CC&C. |
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Pillar of the Community
Canada
6768 Posts |
The last comment is good - just the facts. But I suspect advertisement for an MC. "Good to be MC" .... every customer in this case deserve the same.
Other deals with COA and mintage split questions, that frequently appear, when mint issues subscription series as a set and sells single coins from this series.
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Pillar of the Community
Canada
3690 Posts |
So the mint sold less that 800 gold coins and it's safe to say many of them went through dealers (most still have it for sale on their websites as does the RCM). So the number of Mint customers who bought all three is pretty low. They don't care about a few hundred customers - there are plenty more out there. As for your rep, same deal. If you stop buying, he/she has a list of MC members who would be happy to get a rep. Asking for a box is more than asking for a box. You would be asking for one of the 1200 sets they have for sale including a COA, additional handling, additional shipping etc. The mint is not going to incur those additional costs and lose potential revenue to please a few hundred people. I applaud anyone who tries but if the Mint sends you a free box, I'll eat my hat. On a similar note, some of you may recall that a lot of the early Group of Seven boxes didn't include a COA yet boxes shipped later did. I purchased the box and three coins indirectly (not from the Mint) and tried to get a COA from the mint. No dice. Edited by CC-Ottawa
10/17/2013 12:31 pm
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Pillar of the Community
Canada
1528 Posts |
what if you are a dealer and you still hold quite a few of these gold coins? I am sure the dealers will be complaining as much as we do as well. I just think the mint mess it up this time and didn't think it through (the effect it causes) but then again, maybe they did. Like CC said above, they probably thinking they really only mad less than 800 customer that buy directly from them...
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Pillar of the Community
Canada
3690 Posts |
I'd bet my other hat (not the one I'm going to eat) that they gave it no thought whatsoever.
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Pillar of the Community
Canada
867 Posts |
Guys! I don't think it should matter if only ONE customer is affected by the mint's marketing shenanigans. From the RCM itself (Bold letters by me for emphasis): Our mission and values
The Royal Canadian Mint is a world-class provider of branded investment, collectible and secure payment products and services that connect people and inspire celebration....
We are committed to and will attain our vision to be the best mint in the world through the development of the following cultural values:
•Customer focus
•Excellence
•Innovation
•Being Canadian
•Integrity
•PeopleThe mint should look hard at how well it is living up to their own mission and values, and do the right thing! |
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Pillar of the Community
Canada
1751 Posts |
All I could think of was good post Numoose, you've nailed it again!
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Valued Member
Canada
480 Posts |
It might even out in the end, because I'm almost 95% sure you will have to pay tax on this set. Living in a 13 or 15% province that won't be cheap. I'm not defending the mint. I think what their doing is wrong but selling it as a set has it's disadvantages as well. It'll be at around $100 in Ontario And I'm not sure I'd be willing to pay that.
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Valued Member
 Canada
457 Posts |
Just a thought ....  For all the people that did buy the 3 coins previously, how long do you have to return them if you are unsatisfied with them. I think if I had all 3 I would just return them and then buy them again with the box  |
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Pillar of the Community
Canada
2124 Posts |
falcon, if bought from RCM: What is the returns policy? If you are not completely satisfied with your purchase, simply return it to us within 30 days. For defective products, returns are accepted for up to one year from your date of purchase. Depending on your indicated preference and/or product availability, we will gladly replace your purchase or provide you with a full refund. Returns: Five Easy Steps Call 1-800-267-1871 to request a Return Merchandise Authorization (RMA) number. This number will need to be included as part of your return package. Ensure the product is in its original packaging (single coins and coin sets must be returned in their original display cases and outer protective boxes, along with their respective Certificates of Authenticity). Include your packing slip or a short note indicating your name, customer number, complete mailing address and relevant order number with your return package. Indicate if you would prefer a purchase replacement or a full refund. Return your purchase by shipping via regular mail (*See Shipping & Reimbursement Guidelines below) to: Royal Canadian Mint, PO Box 457, Stn A, Ottawa, ON K1N 8V5 Canada Returns: Shipping & Reimbursement Guidelines Please be advised that the Royal Canadian Mint is not responsible for returned purchases that are lost in the mail. Note: To ensure your return package does not get lost, consider choosing a carrier who provides the option of a tracking number, insurance or "signature required" shipping. If you are returning a defective product and wish to be reimbursed at the regular mail rate, up to a maximum of $15 CDN, please include your Request Merchandise Authorization number and copy of the shipping receipt. Note: This reimbursement does not apply to non-defective product or additional incidentals like insurance. http://www.mint.ca/store/mint/custo....UmGAyBAlVO4 |
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Posted 10/17/2013 11:53 am
