Ordered An Unc Roll And Got A Proof Roll Of Silver Quarters.

All things are not equal. You ordered a product of lesser value and received a product of greater value. Nothing equal here.

The right thing to do would be to call the company you purchased the coins from and ask them what they would like to do. Obviously you should incur no additional costs for correcting their error but if you had received a product of lesser value than you paid for I am sure you would be calling them and asking for them to send you the correct product.




I originally thought you were asking the forums advice on what the right thing to do was in this situation. From your later comments it appears that you were just making sure you weren't the one that was getting ripped off in this situation.

I am not trying to lecture anyone so please do not take it that way. I am just giving you my opinion and one that I think most of the forum members would agree with. What would you want someone to do in your situation if you were the seller that made the mistake?

By his own admission there is a $35 dollar difference in price and a simple search of APMEX shows they sell the two products in question at a price difference of $195 and $225 so that is a $30 difference. Everyone's definition of "significant" is subjective but that isn't really the point.

I love all these threads that get posted asking for support in doing the wrong thing. The right thing to do is usually very clear. What you can get away with and sleep at night is where things differ and only you as an individual can answer that for yourself.

BS - I am sure you would pickup the phone and make call or send an e-mail if you were on the short end by $30.

As I said before, there is no legal obligation to do anything. That doesn't mean there isn't a moral obligation. Assuming you have morals.

Gosh, very interesting discussion. I never even gave it a second thought as being a moral dilemma. I was 95% sure the company knew what they were doing with my order, and that they were 100% ok with THEIR decision. My only original question was if I was getting a lesser value, strictly from a business view because I was thinking of eventually reselling them. I never had any moral question about what I was doing. But after reading some of the posts I have decided to call the company and make them aware of their mistake. It can't hurt. Thanks to everybody for all the points of view, it made a difference. Will call them right now and report back.

edit: OK, just got off the phone with Provident Metals. I explained the situation, and he did some checking and said that 90% of the quarters that they are shipping are proof quarters. He tried to tell me I was getting a better value (probably don't get many calls from people with errors in their favor,) but I explained to him that I actually wanted the BU quarters and not the proofs, and that I had 2 more orders in the system with BU rolls ordered. So he put me on hold for quite a while and said that he did put a request in to the vault that my next 2 orders have no proof quarters. He further explained that they way they see it, proof falls under the category of unc.

OK, he got a product worth $30 more than he ordered. It would be good for him to contact the dealer and let him know what happened, But if I was the dealer and I was looking at having to pay the shipping and insurance to have them returned and then to send the replacement roll, I would be losing most of that $30 anyway. So I would tell him if he is happy to just keep the proof roll.

I agree 100% Conder101. I would imagine that most, if not all, sellers would do just that. But as the seller I would like to be aware of the error so I could look into how it happened and what could be done to prevent it in the future.

True.

Not a bad price if you want proof rolls, and I think they are one of the free shipping items too, if I'm not mistaken.