Bank Wouldn't Sell Me A Roll Of Quarters....wait.....what?

No he didn't nail it! What expense? How much would it have cost them really? Bad PR will cost them much more....bad business decision. Businesses don't nickel and dime to make money. Guess you never had a business. I never, ever have been refused change in a bank. I guarantee you I can go the Walmart customer service desk, like I always do, and get change. They'll even sell me a roll of quarters. Yes they want me to shop there....good PR. Would it kill a bank to break a 10 spot? Bad PR. I'm not going back to that bank again and I will tell everyone I know that it stinks there. It's a lower tier bank anyway.




Whole point missed, they don't owe me anything...never did...never will.

They will just have to continue to get customers on their good looks, I guess.

That's exactly what I will do. No problemo.

Just thought it was odd, so I thought I'd put it up for discussion here.

Not whining. Whining would have a way different tone. Complaint yes. Discussion yes. Sorry you heard it that way.

I knew this was a tough crowd for my topic, forbid anyone should criticize a bank on this forum, but I never shy away from a challenge.

No hard feelings here. Maybe we can even still be friends.

As a bank teller, I can tell you that NO ONE gets this. The bank is a for-profit business, with facilities to maintain and a staff to pay. Every roll of coin costs the bank money to have shipped in via the armored service (which is an outside company that also has to make a profit). Now if you were to come to me and ask for a roll or two of quarters, I would oblige without question. But as bank policies on this vary from one to the next (and even from one branch to the next of the same bank), many tellers are simply trying to do what is expected of them and not get fired.

Something happened along the way. I've had multiple accounts for years, and could order boxes of coin from banks that I held no account at. It wasn't an issue until the last couple years. Many banks sitting on piles of cash unwilling to loan, yet paying zilch in interest on savings. If I have thousands of dollars sitting in a savings account, why am I charged a monthly maintainance fee, when they already profit using my money?

Why not have a small fee if your not an account holder? Then they can cover the cost of shipping in money. Although last time I checked banks are charging plenty of fees as well as profiting off having our money in the first place. They are by no means struggling. Even though non members aren't paying the fees there are plenty of others who are being raped enough to spot a stranger a ten. But if they had traded your ten then they may not be able to fly the ceo's around on private jets. IMHO

I'm with edweather on this one.

I think it would be a decent thing to do to just exchange folding money for rolled coins. And I also get that it costs the banks to do this and if they wanted to charge a fee -- fine. There are all kinds of places that will cash a check for a fee and people put up with that.

But this very thing has happened to me at my own bank. It used to be a halfway decent place 25 years ago, but it's changed hands about 5 times in the past 5 years and the people there now are horrid. They are rude and refuse to sell rolls of coins entirely. In fact, they get real snotty when we make a withdrawl.

We have since opened two other accounts -- one in a bank and one in a credit union (nice people there). But none of them want to handle money -- not actual money. Go figure.

I think they would like to do away with cash money for good. It concerns me how they managed to all get on the same page about this.

I'm with the "banks do not owe you anything" crowd. However, banks are not the only source of rolled coins. If you were looking for just a roll of quarters, you might want to try the grocery store where you shop.

At my kid's school milk is $0.35. Once a month when shopping, my wife asks the cashier for a roll of quarters and dimes. Rarely is she turned down.