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 Replies: 35 / Views: 4,776 |
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Pillar of the Community
Canada
789 Posts |
How do I get a mint rep? I only ordered online and call from time to time to check status or request RMA for exchange. Could a rep do more than that?
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Pillar of the Community
Canada
567 Posts |
You get a Mint rep once you become a Masterclub member by spending at least $ 1000 per year. http://www.mint.ca/store/mint/custo...club-1100006I'll warn you right away, once you get a rep, try to avoid ordeing stuff online. They really prefer that you don't. |
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Pillar of the Community
Canada
789 Posts |
Thanks jpaiva83. That's interesting! I am already an MC member and never knew that comes with a rep.  I guess I have to call the Mint to find out. but does the Mint assign one to me? Or whoever customer representative pick up my call would become my rep? |
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Pillar of the Community
Canada
3690 Posts |
Was a MC member for more than a decade before I knew reps existed (because of this forum). I had to request to be assigned a rep.
Honestly, my rep has not changed my Mint experience at all. Updates about new coins arrive a day after they are released (sometimes after they are sold out), and I sent a PFO e-mail to my rep a month ago about all the delayed coins and got...nothing back. Not even a courtesy reply.
I order on line as it is always easier than dealing with a rep. Just my experience.
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Rest in Peace
Canada
1360 Posts |
I order the 'small stuff' online. For the larger items, or items that have very limited mintages, I call directly to make sure my orders are place. Generally, if my order is under $200, I'll do it online, if it's over $200(or includes low mintages) I call directly. Both, to make sure my order is placed, and to keep in touch with my rep. I do believe they get a bit of a commission from their direct emails and/or phone sales.
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Valued Member
United States
84 Posts |
I became a Master's Club member in July of this year. I wasn't aware that a mint rep is supposed to be assigned to me. I still place all my orders online. I have called the mint several times to inquire about the status of my orders, but there has never been any mention of a mint rep.
I placed an order for the Wolf Cubs specimen set on July 25th, and its status is still 'New Order':( Each time I call, I am told that it should ship within a few weeks. But my order status hasn't changed one iota. I am glad that I have discovered this forum, because I had no idea that fellow collectors regularly experience very long delays in receiving their coins, too.
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Pillar of the Community
Canada
1354 Posts |
I've never had a back log like this before. It just started in feb of this year. I hope they can get back on track.
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Pillar of the Community
Canada
1502 Posts |
Mint reps aren't assigned to all Masters Club members. There's a combination of placing sufficiently large orders and having a rep available in your area that still have spots to fill on his/her contact list that triggers the mint to assign a rep for you.
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Valued Member
291 Posts |
I repeat: I will never, ever order from the RCM again. The customer service is terrible and they simply do not care. |
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CCF Master Historian of USA Commemoratives
 United States
12272 Posts |
Quote:
The customer service is terrible and they simply do not care To be fair, here's what happened to me earlier today... I called the Mint about returning a damaged coin that I received last week. The rep pulled up my account, saw that the order in question involved two coins, confirmed that I needed to return only one of them and then put me on hold to process the request. A minute or so later, the rep returned with my return authorization number and gave me the instructions on how to return the coin. No issues, it was a smooth, efficient, polite interaction. I'm sure I'm not alone in having positive experiences with the RCM. Yes, fulfillment delays have been an issue this year, but I don't believe folks working at the RCM are "evil" and uncaring. Just my thoughts... Collecting history one coin or medal at a time! (c) commems. All rights reserved.
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New Member
United States
27 Posts |
Backlog might not be a bad thing. Check out what coins are in backlog. Grow in dark Dino, Two loons. And check their current market prices. Somehow it made me think that RCM made this happen on purpose as their sale strategy. RCM is making more and more kinds of coins every year. They get to find some ways to attract more collectors, or let the current collectors spend more money. They need something to stimuls the market. Limited floating numbers will definitely push up the prices. On the other hand, even if the backlog Was caused by the production issue, you don't want to push them to produce the coins in rush. The coins are yours anyway, but you want to make sure they are the good coins, which then needs your patience. |
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Pillar of the Community
Canada
1502 Posts |
i second commems' opinion. This issue with delays is more of managerial/planning problem within the mint. Their customer service is pretty impeccable considering. No questions asked when returning coins for a refund or canceling a subscription even when you've already received the "free" cases and what not. I've not spoken to anybody at the RCM that wasn't polite and helpful. More than a few go above and beyond as well. |
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Valued Member
291 Posts |
This was the first (and last) time I ordered from the RCM. I ordered 3 items: silver loon (rec'd), test token set and specimen set. I have written to them numerous times concerning the last 2 items and gotten NO RESPONSE other than a form letter indicating order status. No explanations, no apology - nothing. The delay of these coins is absurd. I reiterate: customer service stinks and they simply don't care. |
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Valued Member
Canada
96 Posts |
Quote:I've not spoken to anybody at the RCM that wasn't polite and helpful When I've seen Bateman moose coin updated on canadapost.ca, I called Mint to cancel my earlier order (paid 10$ for shipping). The lady that I spoke to was very impolite and she argued with me that canadapost never ever offer free shipping but free local pickup, and finally she simply told me that the moose coin is ready to ship and that it was too late to cancel. What a joke. |
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Pillar of the Community
Canada
1502 Posts |
Worst of luck for you. I've canceled no less than 2 dozen different orders over that past few years due to one thing or another. Not once was I treated impolitely.
Perhaps there's a tact to getting a polite response.
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Replies: 35 / Views: 4,776 |
First Page
Posted 09/14/2012 11:20 pm
