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 Replies: 12 / Views: 2,316 |
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Pillar of the Community
United States
560 Posts |
I purchased a silver shilling from a seller in Austria. I also purchased a couple of banknotes from the same seller to make postage worthwhile. The total wasn't much, around $16, so I didn't purchase the optional insurance. I paid for the items on April 5th and still haven't received the items. I've contacted the seller and opened a case with ebay. The seller offered to refund 50% of the total which doesn't sound too unreasonable to me. What are your thoughts on this situation? Should I have payed for insurance on such a cheap purchase? Should I accept his offer? Thanks for your input. |
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Valued Member
United States
237 Posts |
if you really want the item and you money, yes!
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Pillar of the Community
Canada
1733 Posts |
I honestly believe that regardless of insurance acquisition it's entirely up the seller to make sure items safely arrive at your door. PayPal policy is quite clear on this.
Every time I ship something without tracking the risk is entirely mine and I'm totally aware of this. I have a pain threshold of somewhere in the 70 dollar region. After that I insist it be tracked.
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Pillar of the Community
United States
2049 Posts |
50% is being kind to the seller. They are responsible for it getting to your door or covering the insurance for it should it get lost or damaged. It's unfortunate because the seller may be legit and have shipped the item when he said he did, but ultimately it's his responsiblity. So in all honesty, I believe you are entitled to a full refund. Dont drag your feet too long as there are time limits for getting your money back.
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Valued Member
Guatemala
357 Posts |
If it's any consolation, on Friday I received a piece of junk mail from Social Security mailed 4/7, with a first post mark in Guatemala City on 4/12. 31 days to travel less than 100 miles.
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Pillar of the Community
United States
4085 Posts |
ebay policy states that it is the seller's responsibility to insure the item and they are not permitted to make it an optional "upcharge" to the buyer. They are also responsible to get the item to your door. You are entitled to a full refund in my opinion.
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Pillar of the Community
United States
565 Posts |
 I would seek nothing less than a full refund. You did your part and paid the seller. His part is to make sure you get your item or a full refund. As stated above stay on top of this. |
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Pillar of the Community
United States
3592 Posts |
Full refund,not negoitable
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Pillar of the Community
United States
759 Posts |
Entitled to a full refund, but I'd be inclined to accept the offer due to the low value. It would actually depend on the tone of the communication with the seller. And despite the rules, after declining the insurance, I would view mailing as a bit of a shared risk. Note that it took 60+ days for a UK package to arrive in PA, so it's still possible it's somehow making it's way to you.
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Bedrock of the Community
United States
14454 Posts |
I agree, you do not have to purchase insurance because as was said above it is the sellers responsibility to make sure you get your item whether you pay for insurance or not, if you do not get it they are on the hook for the full price you paid if they can not prove it was delivered to you. It is simple in eBays eyes the buyer has no responsibility except to pay for the item, once they do that it is on the sellers shoulders to make sure their item arrives to the buyer and they better be able to prove it did so if as problem like this arrives
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Rest in Peace
United States
3039 Posts |
Does the seller have to be responsible for something beyond his control? After he mails an item and has the receipt, is he off the hook? Third party interference is beyond a seller's control, isn't it?
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Pillar of the Community
United States
830 Posts |
The seller is the one that picks the shipper and options, or sometimes lets the buyer pick, so its not all out of their control.
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Moderator
 United States
23522 Posts |
Quote:
Does the seller have to be responsible for something beyond his control? After he mails an item and has the receipt, is he off the hook? Third party interference is beyond a seller's control, isn't it?
You wouldn't accept that as an excuse from Amazon. Why would you accept it from an ebay seller? Unless the buyer attempts to defraud, it's on the seller to get the product there. Plain and simple. |
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Replies: 12 / Views: 2,316 |
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Posted 05/15/2011 10:40 am
