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 Replies: 46 / Views: 4,735 |
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New Member
Australia
40 Posts |
The RAM does a lot of good. However its website which is only an arm of the Business is simply outdated and needs addressing urgently. The dealer area as a Prime example is full of dead businesses and Dead links that go to parked webpages. It has been like this for as long as the new senior management took over and my own personal customer satisfaction level ultimately falls in their hands, and I a happy camper? not on your life, pal. Getting someone to answer the phone is worse than any other Government Department, I have ever had to deal with. Just as a comparison or benchmark. There own Mission statement is the exact opposite of what I get as service from them. So do they need to address these issues to keep potential customers. Yes. I dont collect notes or tokens or wooden boats, I collect Australian Decimal Currency if I cant go to the person that oversees my decimal coin mintage and get an honest factual answer, who can I go to?
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Pillar of the Community
 Australia
841 Posts |
 Philski, hope you enjoy the site mate |
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Valued Member
Australia
490 Posts |
Philski! I agree they do a great job with their coins and yes their IT systems are...  not up to standard shall we say. However didn't I hear recently that there was a multi-million IT upgrade at the RAM? and it went way over budget, into hundreds of millions? Are you telling me that they didn't include the web site? tell 'em to call me for those rates and I will fix it proper! [explanatory note: I am a very expensive 30 year veteran IT advisory / program manager / c-level exec, so know my stuff here]  waving not drowning Edited by steve - Oz 50c man
12/23/2011 8:13 pm
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New Member
Australia
2 Posts |
Hooray, finally found my way back here after years in the wilderness! For years I thought RAM referred to the long and lovingly paired couple Randy and Mandy. (Sorry,going a little senile in my dotage} Perth Mint is on a par with Franklin Mint (pulls in head) Cheers John. |
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Rest in Peace
United States
9104 Posts |
, jonnjenn! |
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Valued Member
United States
83 Posts |
@Steve
We had one of those boondoggles of an IT upgrade at the FBI quite a few years ago...they had to throw it all away and start over. The definition of an elephant is a "mouse built to government specifications"...
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Formerly nancyc
Australia
5385 Posts |
jonnjenn. life is a mystery to be lived not a problem to be solved
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Pillar of the Community
Australia
841 Posts |
 jonnjenn |
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Valued Member
Australia
490 Posts |
@kensho52 yep, unfortunately I see a lot of these types of messes... On the other hand fortunately I see a lot of these messes and charge through the nose to fix them :-)
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New Member
Australia
40 Posts |
Its not so much the site back end (hopefully), its the data entries and misinformation I'm concerned about. For example, This is only one single denomination from one single year. I could go on for days. (both AR's compiled) the annual report on the 2007 $1 mob of roos Berlin Fair has 1500 yet in summery its 1002. One or both of the figures are simply wrong. you cant have it both ways, it is one or the other. And I do hope its not your annual report. I need to go back 3 years to get any figures actual or made up, because this year and last year and the year before are not fully updated yet. 2009! its 2012 in a few days.. And I know the misinformation is enough to confuse McDonalds and ACB because they are both wrong on the above MOR figures too because they get it from the RAM I guess? So it perpetuates itself and no one will know what is going on one day and you wont be able to correct it and even if you did, its in print. That example is a real issue that could affect thousands of coin collectors in years to come. The above I cant change,,, its too late.. however, in dealers area. coinsrus do not have a web presence anymore they are a suspended account. guystuff do not even sell coins! either on their website or in any ebay listing. so why are they afforded not one but three (3) listings in the dealers area? They have nothing to do with anything the ram produces yet get 3 links? can I have a link too?.. I have a commercial website with nothing to do with coins as well. They did apparently sell coins? but not for well over a year or more. and that is I offer the last time the RAM seriously had a go at making the dealers area @ RAM look professional and/or up to date. lefthandedcoins.com "website" is a ripper of a link for the RAM to promote. http://www.ajscollectables.com.au/ is a blog flogging loans and insurance no offence to any of the businesses listed, I'm sure if your still in business your doing a great job. But your web presence is enough to make me run away from you as fast as I can with my money in a tight fist from your bricks and mortar establishment. www.numisphil.com *no relation :-) but my favourite I realise the are not responsible for other websites, but perhaps if you could be responsible your own. I will be contacting the mint directly and in writing in the new year and the minister for finance to make sure these issues get address expediently. I'm sure they will, they are simple issues that would take anyone with basic html knowledge 15 min to correct. Kindest Regards Phillip |
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Pillar of the Community
Australia
762 Posts |
The RAMs corporate vision is "Excellence as a profitable world class Mint" Can you imagine the tabloid outrage if our Banks used "profitable" in their corporate visions? The RAM doesn't make any profit from collectors of circulating coins. They make the greatest profit from a commemorative coin stuck to a card which they then sell for $10. Thats why the yearly uncirculating coin sets don't have commemorative coins in them any more. They are sold separately. Thats why 50c collectors need to buy about four different packs to get the years 50c releases. Thats why the RAM website focuses on NCLT releases and buries outdated and inaccurate circulating coin information. The RAM sees collectors not as customers, but as a source of revenue |
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Pillar of the Community
Australia
1005 Posts |
MobOfRoos,
I am not so sure that there would be outrage if the banks used "profitable" in their corporate visions.
Everyone knows that is the point of the banks already, so stating it would not make much difference.
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Pillar of the Community
Australia
7096 Posts |
johnjenn. I agree the Perth Mint has a great website  |
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Rest in Peace
United States
9104 Posts |
Quote:
Can you imagine the tabloid outrage if our Banks used "profitable" in their corporate visions? A friend of mine formed a new local bank when the one he had managed for decades was sold out from under him. He explained the approval process. You need to show that the area needs and can profitably support another bank, while at the same time not taking business away from the existing banks. Now if that isn't a steaming pile of BS, I don't know what is. Who is the new bank gonna serve, the homeless and those who have been refused accounts by all the existing banks? |
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Pillar of the Community
Australia
1005 Posts |
biggfredd,
Was that (the forming a new bank) in the USA or Australia?
edit: Not that your story is not welcome, just so I know how things work and where.
Sounds like someone is making sure the banks profits are protected by limiting competition.
Edited by ozcoins
12/27/2011 01:51 am
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Replies: 46 / Views: 4,735 |
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Posted 12/23/2011 04:34 am
