If you are having problems or unhappy with the cent, the resolution is to return the order for a refund. They will not send out anyone a replacement cent.
Theit answer is "what do you want for free? Send it all back if you don't like it."
Anyways. I do think some of the issue with it is that West Point doesn't really do non-bullion coins and was Ill prepared for this as far as handling at the mint. Top that off with poor handling at the fulfillment centers also.
I don't have a clue what people are supposed to do with orders that were flat out missing the cent coin in the box. 100% there was a real chance for the cent to slide out of the box during shipping to me, it didn't happen to me but it could have, the edge of the plastic bag was sticking out of the box but thankfully the tape stuck to it also and saved it from coming completely out.
Can you return the set and keep the cent? I don't think so.
Also they are ill prepared to handle the issues that arise with this type of distribution of a free item. Poorly planned and executed in my opinion. I thankfully did get nice enough coins to not complain about. I don't think any of them will grade PR70 or MS70, but I wasn't expecting them to either and am happy if they would grade 67 or better which I feel they absolutely will.
Not sure how the mint handles the returns on this if they come without the cent... glad I don't need to find out either.