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Moderator
 United States
191257 Posts |
Quote:
Uh-oh, now I may have a problem. My card expires this August and even though I'll have a new one by the time my order ships, I wonder if my order will be cancelled. Does anyone know if I call customer service with the new card info they'll be able to change the info on my order? If you bought this while logged into your account and you have your payment info saved you should be fine as long as you update your payment information as soon as you can after activating your new card. This assumes your number is the same and only the expiry date and CVV have changed. However, if you bought as a guest or do not have your payment information saved, I assume it will be cancelled unless you can somehow get customer service to intervene. Quote:
October / November... 2021 Right? In this case, a legitimate question.  |
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Valued Member
United States
430 Posts |
Quote:
Uh-oh, now I may have a problem. My card expires this August and even though I'll have a new one by the time my order ships, I wonder if my order will be cancelled. Does anyone know if I call customer service with the new card info they'll be able to change the info on my order? I have read in another blog that someone who had a completed order was then target of fraud, and the bank closed the card. When he called the mint customer service line, he was told they could not switch the card to the new card. That would be terrible if true, but that being said, I wouldn't trust what the customer service rep tells you. I have been told many conflicting statements from Mint CSRs when dealing with a pretty big issue before. In my experiencing sending an email to mint customer service and CCing the Director Ryder quickly lead to resolution. I am not sure if it is appropriate to put his email here, but lets just say it follows typical government emails with the @usmint.treas.gov and before that the Title and last name. I would call customer service to see if they would help you prior to doing anythinge else. |
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Valued Member
United States
88 Posts |
Quote:
I have read in another blog that someone who had a completed order was then target of fraud, and the bank closed the card. When he called the mint customer service line, he was told they could not switch the card to the new card. That would be terrible if true, but that being said, I wouldn't trust what the customer service rep tells you. I have been told many conflicting statements from Mint CSRs when dealing with a pretty big issue before.
In my experiencing sending an email to mint customer service and CCing the Director Ryder quickly lead to resolution. I am not sure if it is appropriate to put his email here, but lets just say it follows typical government emails with the @usmint.treas.gov and before that the Title and last name. I would call customer service to see if they would help you prior to doing anythinge else. *** Edited by Staff to add Quote tags. [quote][/quote] Please use them in the future. ***This is exactly what happened to me, my card was canceled after I bought the coins due to fraud so I've got that to work through. |
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New Member
United States
24 Posts |
It's official. I'm going crazy trying to figure out if I'm getting coins or not. I don't expect anyone to understand all this, but here it goes....
Initial order was 5 coins of each....during checkout, CC had sold out, so I only got 5 "O" Morgans. Confirmed order thru email for $427.
Looking at my Credit Card the next day, there is a pending charge of $854, which would have been for my original order. (5 coins each)
A few days later, the entire $854 order was removed from my credit card.
I log on the US Mint site, and see I have two orders. One for the $854 order and the other for the $427 order. Odd...I contact the mint, and they tell me both are on back-order, and my credit card will not be charged until they ship.
Question....did anyone have their credit card charged? I have a sneaky feeling both my order will be cancelled.
I did not get the recent email from them about the actual shipping date, like others have received.
Edited by Excalibur1701
06/05/2021 08:46 am
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Pillar of the Community
United States
1913 Posts |
For virtually all credit card transactions, the merchant is able to use the system to check if there's ample credit for the transaction to go through. This is called a pending charge. The amount of the pending charge may differ from reality. A good example is a credit card charge from a restaurant. It doesn't include the tip. Another example is a charge from a gas station. These are typically for $1. After this pending charge, the actual charge typically comes through in about three days. Now in the case of these preorders, a pending charge hit the credit cards. However, because the merchant didn't complete the transaction, the charge disappeared. When the coins are ready to ship, they'll do another pending charge to verify that the credit card is still good before shipment. FYI, pending charges do not count towards your credit card balance, so you won't pay interest on them if you're running a balance. They do count towards your available credit. If they disappear because the transaction wasn't completed, your available credit will increase. Bottom line is that I'm pretty confident that you have two orders for a total of fifteen coins.
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Pillar of the Community
United States
850 Posts |
Does everyone's order show Backorder?
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Moderator
United States
100510 Posts |
yes, I think so.. (At least mine does)
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Bedrock of the Community
 United States
12877 Posts |
Quote:Does everyone's order show Backorder? Quote:
yes, I think so.. (At least mine does) Mine does as well. |
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Valued Member
United States
430 Posts |
Moral of the story, I'm not using my card I used for my purchase, in fact I'll be keeping it in my dresser, so that I don't get fraudulent charges on it, until I have the coins in hand
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Pillar of the Community
United States
1913 Posts |
That's exactly what I did.
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Valued Member
United States
292 Posts |
As far as I would think, if you have two active backorders listed in your history, then you are golden.
Also, not being able to re-charge against a different card is simply BAD customer service. There is no reason they shouldn't do this with such large gaps between ordering and shipping. 1/2 year is going to catch a number of people with issues. Also, people have to move sometimes. If the Mint is going to delay by 1/2 year, they really need to think ahead and be able to provide appropriate customer service (hahaha right). It's sad that we expect the least service from them.
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Pillar of the Community
United States
1667 Posts |
Saw a u.s. mint letter that the pop up when ordering about a June release was an error and shouldn't have happened. All of them will release Oct-Nov. As planned.
Edited by Big-Kingdom
06/06/2021 10:59 am
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New Member
United States
24 Posts |
Bret, thank you for you detail response and I hope your are right. If I happen to get both orders, I will not need 5 of the "O" Morgans and will sell them at costs.
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Moderator
United States
191257 Posts |
I just got a calendar reminder for the sale that would have been today.  Quote:
Does everyone's order show Backorder? Yes. |
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Pillar of the Community
United States
624 Posts |
Everyone calm down... the Mint just released this picture of the first test of the new and improved web site.  |
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Posted 06/04/2021 3:17 pm
