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Coin World Printing Issues

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Author Previous TopicReplies: 8 / Views: 2,262Next Topic  
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CollegeBarbers's Avatar
United States
2605 Posts
 Posted 11/21/2024  09:22 am Show Profile   Bookmark this topic Add CollegeBarbers to your friends list Get a Link to this Message Number of Subscribers
I subscribe to Coin World for the 12 monthly print and digital issues and the 40 weekly digital issues. However, I haven't received a monthly print issue since September. Still waiting on the October, November, and now December editions.

I've called customer service twice since October, and each time get an automatic recording saying they're experience disruptions with the print issues. They give you no option to speak to a real person; you can only leave a voicemail (which I've done twice and gotten no callback). So I just emailed them, but I'm not optimistic I'll receive a response there either. If I never get the missing issues, I expect a rebate.

But what frustrates me more than anything is that Coin World never communicated with their subscribers about this problem. No heads up, no explanation, nothing. Not even an acknowledgement in the actual Coin World magazines or on their website. The only way you can find out about the problem is to call them. That's an unacceptable customer relations failure on their part. I would be much more understanding if they had been up front about the problem. I enjoy reading print issues and I hope they won't discontinue them.

Is anyone else experiencing this problem?
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Coinfrog's Avatar
United States
94367 Posts
 Posted 11/21/2024  09:36 am  Show Profile   Bookmark this reply Add Coinfrog to your friends list Get a Link to this Reply
Wow, how disappointing.
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jbuck's Avatar
United States
187446 Posts
 Posted 11/21/2024  11:02 am  Show Profile   Bookmark this reply Add jbuck to your friends list Get a Link to this Reply
Definitely sounds disappointing.

I hope it gets sorted out, but I hate to say I am not optimistic. I have not had any print subscriptions for over ten years now. The last one I had shutdown in the middle its year. Did I get a refund? Nope. I got a full year of a "sister publication" (so, six months free) and it was worthless to me. They ended up shuttering that one, too.

Print is dead?
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BStrauss3's Avatar
United States
4587 Posts
 Posted 11/21/2024  12:59 pm  Show Profile   Bookmark this reply Add BStrauss3 to your friends list Get a Link to this Reply
Been discussed for a week+ on PCGS. Last post was somebody wrote a letter to the editor and got a reply with a two month subscription extension and a statement they were working on it / will have it resolved soon.
-----Burton
50+ year / Life / Emeritus ANA member (joined 12/1/1973)
Life member: Numismatics International, CONECA
Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club
Owned by three cats and a wife of 40+ years (joined 1983)

Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/
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CollegeBarbers's Avatar
United States
2605 Posts
 Posted 11/25/2024  1:35 pm  Show Profile   Bookmark this reply Add CollegeBarbers to your friends list Get a Link to this Reply

Quote:
Last post was somebody wrote a letter to the editor and got a reply with a two month subscription extension and a statement they were working on it / will have it resolved soon.

I hope that will be the case.

Below is the unhelpful response I received from Coin World's customer service, which does not answer any of my questions or say how we will be compensated for the missing print issues.


Quote:
Dear Subscriber,

Sometimes the journey isn't always smooth, and we're currently navigating some headwinds that have delayed our print production. Due to printer challenges, we've had to press "pause" in the arrival of our print issues. Rest assured, we're doing everything we can to get your magazine to you as soon as possible.

While you wait, see the latest news and information on our linns.com website. To read the most recent issue, click on the "Access Digital Edition" in the upper right corner. If you missed a prior issue(s), click on the down arrow in the upper left corner of the current issue and select the 2-drawer file cabinet. This will provide archived issues back to October 7, 2013.

We appreciate your patience and understanding during this time, and we can't wait to have your print copy back in your hands soon!

Thank you for being part of our community.

If I can further assist you, please do not hesitate to let me know.
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CollegeBarbers's Avatar
United States
2605 Posts
 Posted 12/03/2024  08:51 am  Show Profile   Bookmark this reply Add CollegeBarbers to your friends list Get a Link to this Reply
Received the following email which was sent to all Coin World subscribers and advertisers. While the news is good, it still blows my mind that this is the first time in 3 months that Coin World has acknowledged the issue and communicated to its subscribers.

Quote:
December 1, 2024

Dear Coin World Readers and Advertisers,

Earlier this year, a business dispute arose between Amos Media, Coin World's parent company, and our contracted printing partner responsible for producing our coin and stamp publications. Despite repeated efforts to resolve the matter swiftly, the situation persisted for several months.

Please know that this was never an attempt to alter the delivery methods of Coin World. Throughout this period, our top priority was to restore printing and delivery of the weekly, monthly, and special issue publications. In the meantime, these products were made available in digital format to ensure uninterrupted access for our readers.

We are pleased to announce that the Coin World Monthly December issue, along with the 2025 Dealer Directory, will be mailed during the week of December 9th. Furthermore, Coin World Weekly will resume with the December 9th issue, scheduled for mailing the week of December 23rd.

Regarding the unprinted October and November monthly issues, as well as affected weekly issues:

For Subscribers: we will extend print subscription expiration dates proportionately to account for this disruption.
For Advertisers: we will extend a 35% rate discount for those printed ads in the form of a credit towards future ads to account for this disruption.

We deeply regret any inconvenience or loss of trust this situation may have caused. As we prepare to celebrate our 65th anniversary in 2025, we remain committed to providing the trusted information collectors rely on in the ever-evolving field of numismatics. Thank you for your patience and loyalty as we continue to guide and serve the numismatic community into the future.

Sincerely,
The Coin World Team
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jbuck's Avatar
United States
187446 Posts
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Freespeech57's Avatar
United States
613 Posts
 Posted 12/03/2024  5:56 pm  Show Profile   Bookmark this reply Add Freespeech57 to your friends list Get a Link to this Reply
Thank you for the followup.
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Safaga's Avatar
United States
191 Posts
 Posted 12/03/2024  7:26 pm  Show Profile   Bookmark this reply Add Safaga to your friends list Get a Link to this Reply
After over three decades of subscribing, I dropped my Coin World subscription last summer. So I guess I missed all the frustration.
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